Top 318 Customer experience analyst Jobs in San Jose, Ca

Credit and Collections Analyst (English/Spanish)
Acer America Corporation —Santa Clara, CA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Oracle
- Health insurance
- Dental insurance
Quick Apply
Analyst I, Solution Success
eGain —Sunnyvale, CA
- $80,000 a year
- Email
- Bachelor's degree
- Entry level
Business Systems Analyst
Cadence Design Systems —San Jose, CA
- $39.71 - $73.75 an hour
- Full-time
- Computer Science
- Mid-level
- Finance
- Employee stock purchase plan
- Paid holidays
IT Support Analyst
ID.me —Mountain View, CA
- $89,918 - $104,880 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
Administrative Analyst
LOS GATOS COMMUNITY —Los Gatos, CA
- $41.24 - $63.98 an hour
- Part-time
- English
- Mid-level
- Office
Quick Apply
Business Systems Analyst
Inspira —San Jose, CA
- Email
- Computer Science
- Mid-level
- Office
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Fraud Analyst
McAfee —San Jose, CA
- $107,430 - $176,490 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Paid holidays
6d
QA Analyst
CYBER FORZA —Santa Clara, CA
- Email
- Computer science
- Computer Science
- Mid-level
Business Systems Analyst (Salesforce, Vibe Coding)
Cadence Design Systems —San Jose, CA
- $39.71 - $73.75 an hour
- Full-time
- Computer Science
- Mid-level
- Master's degree
- Employee stock purchase plan
- Paid holidays
Business Systems Analyst
Monks —Cupertino, CA
- $120,000 - $160,000 a year
- Contract
- Mid-level
- SQL
Quick Apply
ANALYST II
Department of Public Health —Santa Clara County, CA
- $6,031 - $7,547 a month
- Online Application
- Hybrid work
- Mid-level
- Office
- Travel
7d
Business Analyst
Super Micro Computer —San Jose, CA
- $80,000 - $105,000 a year
- 5 years
- Office
- Finance
- Health insurance
- Paid time off
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Palo Alto, CA
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Business Intelligence Analyst
Tesla —Palo Alto, CA
- $96,000 - $162,000 a year
- Full-time
- Engineering
- Mid-level
- Office
- Commuter assistance
- Health savings account
Staff Data Analyst
Assured —Palo Alto, CA
- $175,000 - $195,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- AWS
- Health savings account
- Paid holidays
E-commerce Product Analyst
WeBox —San Jose, CA
- $75,000 - $120,000 a year
- Full-time
- Marketing
- English
- Mid-level
Quick Apply
Scheduling Analyst - Business Operations
NVIDIA —Santa Clara, CA
- $92,000 - $143,750 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
1d
ANALYST II
Department of Justice —Alameda County, CA
- $6,031 - $7,547 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Writing skills
2d
Digital Employee Experience Analyst
Adobe —San Jose, CA
- $84,000 - $175,050 a year
- Full-time
- Mid-level
- Windows
- Analysis skills

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customer experience analyst jobs near san jose, ca

Credit and Collections Analyst (English/Spanish)

Acer America Corporation -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Accounts receivable
Spanish
Customer communication
Accounts receivable optimization
English
Bachelor's degree
Attention to detail
Organizational skills
Credit risk analyst experience
Business Administration
Collection management
Negotiation
Collections account management
Credit analysis

Full Job Description

Acer America Corporation is seeking a highly motivated bilingual (English/Spanish) Credit & Collections Analyst to support our growing business throughout the Latin America region. This role is responsible for credit risk assessment, collections, dispute resolution, and accounts receivable management for customers across multiple Latin American countries. The successful candidate must be fluent in both English and Spanish and possess strong communication skills to effectively interact with external customers, sales teams, and internal cross-functional stakeholders. This position plays a critical role in protecting company cash flow, minimizing credit risk, and supporting profitable business growth.

Responsibilities:

Manage a portfolio of customers throughout the Latin America region
Assess new and existing customers’ creditworthiness through financial statement analysis, credit bureau reports, and payment history reviews
Establish and recommend credit limits and payment terms in alignment with company policy
Monitor accounts receivable aging reports and proactively follow up on overdue accounts
Communicate directly with customers in both English and Spanish regarding payment status, account reconciliations, disputes, and collection activities.
Prepare and present AR and credit risk reports to management
Identify high-risk accounts and escalate issues as needed
Maintain accurate documentation of credit decisions and collection activities
Support month-end close processes, including bad debt reserves and AR reconciliations
Collaborate with sales and customer service teams to balance revenue growth with risk mitigation

Qualifications:

Bachelor’s degree in Finance, Accounting, Business Administration, or related field
Minimum of 2 (two) years of experience in credit control, accounts receivable collections, or financial analysis
Minimum of two (2) years of experience in credit control and collections managing the end-to-end processes of credit risk and payment recovery.
Bilingual, fluent in English and Spanish (written and verbal).
Experience communicating directly with customers and business partners in Latin America.
Strong understanding of credit risk assessment and financial statement analysis
Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel
Excellent analytical, negotiation, and communication skills
Detail-oriented with strong organizational abilities
Knowledge of credit insurance and secured transactions preferred
Familiarity with credit reporting agencies (e.g., D&B, Experian) preferred
Professional certifications such as CBA (Credit Business Associate) or CCE (Certified Credit Executive) strongly preferred

Acer is an EEO employer that considers applicants for all positions without regard to race, color, creed, religion, gender, age, national origin, marital status, status with regard to public assistance, disability, veteran status or preferred orientation.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Credit Analysis: 2 years (Required)
Accounts receivable: 2 years (Required)
Collection management: 2 years (Required)

Language:

Spanish (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Work Location: Hybrid remote in Santa Clara, CA 95054

Quick Apply

Refine Your Search

customer experience analyst jobs in san jose, ca

Credit and Collections Analyst (English/Spanish)

Analyst I, Solution Success

Business Systems Analyst

IT Support Analyst

Administrative Analyst

Business Systems Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Fraud Analyst

QA Analyst

Business Systems Analyst (Salesforce, Vibe Coding)

Business Systems Analyst

ANALYST II

Business Analyst

Technology Support Analyst

Business Intelligence Analyst

Staff Data Analyst

E-commerce Product Analyst

Scheduling Analyst - Business Operations

ANALYST II

Digital Employee Experience Analyst

I want to receive the latest job alert for customer experience analyst in san jose, ca

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