Top 600 Customer service specialist Jobs in San Jose, Ca

Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Customer Service Representative (Temporary)
Santa Clara Family Health Plan —San Jose, CA
- $26 an hour
- Temporary
- Bilingual
- Spanish
- Microsoft Outlook
Quick Apply
Venture Associate (Remote)
VC Lab —Silicon Valley, CA
- $80,000 - $110,000 a year
- Remote
- Bilingual
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
CSR / Dispatcher
Dalcon Electric —San Jose, CA
- $25 - $35 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- 401(k)
- Paid time off
Quick Apply
Customer Service Representative
Shea Apartment Communities —San Jose, CA
- $22.85 - $25.03 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Customer Success Associate
WeBox —San Jose, CA
- $70,000 - $90,000 a year
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Quick Apply
Front Desk Customer Service Representative/Dispatcher
Trade Winds Aviation —San Jose, CA
- Weekends as needed
- Computer literacy
- Computer skills
- Entry level
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Jose, CA
- $20.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Coordinator
Lyon Living —Milpitas, CA
- $26 - $27 an hour
- Email
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
Customer Service Manager
S&G Carpet and More —Santa Clara, CA
- $79,000 - $85,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Gaming Operations
Blackstone Gaming, LLC —San Jose, CA
- $22 - $25 an hour
- Overtime
- Background check
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
Customer Service & Sales Manager (NE)
Cathay Bank —Cupertino, CA
- $29.33 - $33.65 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Customer Service/Sales Associate
Classic Car Wash —Campbell, CA
- $17 - $19 an hour
- Part-time
- Background check
- Sales
- Customer service
- Paid time off
- Employee discount
Quick Apply
Customer Service Gaming Associate
Knighted Ventures —San Jose, CA
- $23 - $25 an hour
- Weekends as needed
- Background check
- Basic math
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Customer Service & Sales Manager (NE)
Cathay Bank —Mountain View, CA
- $28.84 - $32.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Service Gaming Associate
Knighted Ventures —Livermore, CA
- $23 - $25 an hour
- Weekends as needed
- Background check
- Basic math
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Customer Service Field Specialist (Medical Equipment)
Arjo Inc. —San Jose, CA
- $27 an hour
- Weekends as needed
- Background check
- Clean driving record
- Hospital
- Paid training
- Paid holidays
Quick Apply
Customer Service Rep
Fiesta Auto Insurance —Redwood City, CA
- $50,000 - $75,000 a year
- 8 hour shift
- Spanish
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply

I want to receive the latest job alert for customer service specialist in san jose, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service specialist jobs near san jose, ca

Customer Service Representative jobs in San Jose, CA

Customer Service Representative jobs in Livermore, CA

Customer Service Representative jobs in Campbell, CA

Customer Service Manager jobs in Santa Clara, CA

Customer Success Manager jobs in San Jose, CA

Service Dispatcher jobs in San Jose, CA

Customer Service Manager jobs in Mountain View, CA

Customer Service Representative jobs in Redwood City, CA

Work From Home Customer Service jobs in Pittsburgh, PA

Hospital Food Service jobs in Chicago, IL

Veteran Service Officer jobs in Minnesota

Customer Service Representative Remote Overnight jobs in North Carolina

Customer Service Representative jobs in Bowie, MD

Customer Service Representative jobs in El Paso, TX

Customer Service Representative jobs in San Francisco, CA

Customer Service Representative jobs in Lawrenceville, GA

Customer Service Representative jobs in Santa Ana, CA

Customer Advocate jobs in Remote

Sales Representative jobs in Charlotte, NC

Customer Service jobs in Staten Island, NY

Customer Service Representative I

Santa Clara Family Health Plan -
San Jose, CA

Apply Now

Job Details

Full-time
$55,958 - $81,139 a year

Qualifications

Confidential information handling
Medicare
Managed care
Managed care organization experience
High school diploma or GED
Cultural competency
Desktop applications
Typing
Experience working with individuals from underserved communities

Full Job Description

Salary Range: $55,958 - $81,139
The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.

FLSA Status: Non-Exempt
Department: Customer Service
Reports To: Supervisor, Customer Service

Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521

GENERAL DESCRIPTION OF POSITION

The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls.
Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary.
Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures.
Triage member and provider requests or inquiries for other departments.
Conduct member surveys as assigned in accordance with established guidelines.
Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
Identify member/provider issues and trends and report relevant information to management.
Perform other related duties as required or assigned.

REQUIREMENTS – Required (R) Desired (D)

The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

High School Diploma or GED. (R)
Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs. (R)
Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. (D)
Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R)
Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D)
Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R)
Ability to use a keyboard with moderate speed and a high level of accuracy. (R)
Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing. (R)
Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R)
Ability to maintain confidentiality. (R)
Ability to comply with all SCFHP policies and procedures. (R)
Ability to perform the job safely with respect to others, to property, and to individual safety. (R)

WORKING CONDITIONS

Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.

PHYSICAL REQUIREMENTS

Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:

Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R)

ENVIRONMENTAL CONDITIONS

General office conditions. May be exposed to moderate noise levels.

EOE

Apply Now

Refine Your Search

customer service specialist jobs in san jose, ca

Customer Service Representative I

Customer Service Representative (Temporary)

Venture Associate (Remote)

CSR / Dispatcher

Customer Service Representative

Customer Success Associate

Front Desk Customer Service Representative/Dispatcher

Customer Service Representative Bilingüal (english spanish)

Customer Service Coordinator

Customer Service Manager

Customer Service Representative - Gaming Operations

Customer Service & Sales Manager (NE)

Customer Service/Sales Associate

Customer Service Gaming Associate

Customer Service & Sales Manager (NE)

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Service Gaming Associate

Customer Service Field Specialist (Medical Equipment)

Customer Service Rep

I want to receive the latest job alert for customer service specialist in san jose, ca

Related Searches

Explore jobs in more locations

GENERAL DESCRIPTION OF POSITION

ESSENTIAL DUTIES AND RESPONSIBILITIES

REQUIREMENTS – Required (R) Desired (D)

WORKING CONDITIONS

PHYSICAL REQUIREMENTS

ENVIRONMENTAL CONDITIONS

Job Seeker Tools

Employer Tools

Browse

Stay Connected