Top 36 Help desk technician Jobs in San Jose, Ca

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IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Desktop Support
Atomic Machines —Santa Clara, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
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IT Desktop Support
Axiom Technologies —Milpitas, CA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Support Technician
Authentic8 —Redwood City, CA
- $40 - $45 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Helpdesk
SBT Global, Inc. —San Jose, CA
- $31 an hour
- Contract
- Mid-level
- 4 years
- Communication skills
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IT Support Technician
Lyon Living —Milpitas, CA
- $25 - $29 an hour
- Email
- Background check
- Pass drug screening
- English
- Health savings account
- Health insurance
1d
IT Support Specialist
Kier & Wright —Santa Clara, CA
- $25 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid holidays
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IT Technician
Definitive Networks, Inc. —Pleasanton, CA
- $75,000 - $90,000 a year
- Full-time
- Azure
- Customer service
- English
- Paid training
- Paid holidays
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Preventative Maintenance - Hotel
La Quinta by Wyndham Morgan Hill San Jose South —Morgan Hill, CA
- $23 - $26 an hour
- Full-time
- Customer service
- Writing skills
- English
- Health savings account
- Health insurance
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Building Automation Field Programmer
Western Allied Mechanical —Union City, CA
- $80,000 - $120,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
Service Advisor-Acura Stevens Creek
AutoNation —Santa Clara, CA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
13d
IT Walk-Up/Logistics Technician
Milestone Technologies, Inc. —Pleasanton, CA
- $26 - $28 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
3d
Onsite AV Support Technician
AVI-SPL —Mountain View, CA
- $30.29 - $38.46 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Support Specialist I
QOVO Solutions, Inc —Morgan Hill, CA
- $20 - $35 an hour
- Weekends as needed
- Construction site
- Inventory management
- Office
- Paid holidays
- Health insurance
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IT Systems Support Technician
THRESHOLD ENTERPRISES LTD —Scotts Valley, CA
- $22 - $26 an hour
- Full-time
- 5 years
- Mid-level
- Windows
13h
HERS Rater Technician
Energy Masters Inc. —San Jose, CA
- $28 - $33 an hour
- Full-time
- Construction site
- Residential
- Driver's License
- Paid training
- Fuel card
Quick Apply
Platform Support Technician System or Board Support Technician(Onsite)
LTM —Santa Clara, CA
- $22 - $26 an hour
- Day shift
- Mid-level
- Assembly
- In-person
- Paid parental leave
- Paid holidays
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15h
Service Advisor - BMW Mountain View
AutoNation —Mountain View, CA
- $20,000 a month
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Service Advisor - Honda Fremont
AutoNation —Fremont, CA
- $20,000 a month
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
7d

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help desk technician jobs near san jose, ca

IT Help Desk Technician - Swing Shift

Foxconn Industrial Internet - FII -
San Jose, CA

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Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

IT user and group management
GPO
Laptop (troubleshooting support)
Printer (troubleshooting support)
Computer hardware
Peripheral hardware support
IT department experience
Mobile devices

Full Job Description

Job Summary:

The IT Helpdesk Technician will be the first point of contact for all IT-related issues,
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.

Key Responsibilities:

First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.

Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.

Salary Range: $80k - $100k per year (on-site daily position)
Shift: Starting at 3:15pm (shift premium is included)

Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Refine Your Search

help desk technician jobs in san jose, ca

IT Help Desk Technician - Swing Shift

IT Help Desk Technician - Night Shift

Desktop Support

IT Desktop Support

IT Support Technician

IT Helpdesk

IT Support Technician

IT Support Specialist

IT Technician

Preventative Maintenance - Hotel

Building Automation Field Programmer

Service Advisor-Acura Stevens Creek

IT Walk-Up/Logistics Technician

Onsite AV Support Technician

Support Specialist I

IT Systems Support Technician

HERS Rater Technician

Platform Support Technician System or Board Support Technician(Onsite)

Service Advisor - BMW Mountain View

Service Advisor - Honda Fremont

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