Top 5279 Operations & customer experience lead Jobs in San Jose, Ca

Lead Ops Coordinator
United Site Services —San Jose, CA
- $26.22 - $36.71 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
- Health savings account
- AD&D insurance
Dispatch and Router
Western Site Services —San Jose, CA
- $24 - $30 an hour
- 8 hour shift
- Bilingual
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Community Engagement Lead e-Cyclist - Amazon
Northwest Center —Sunnyvale, CA
- $33.09 an hour
- Nights as needed
- Microsoft Outlook
- Basic math
- Pass drug screening
- Free parking
- Disability insurance
People Operations Coordinator
Muon Space —San Jose, CA
- $89,000 - $980,000 a year
- Full-time
- Google Workspace
- Office
- Organizational skills
- Paid parental leave
- Paid holidays
13d
Executive Administrative Assistant
General Motors —Mountain View, CA
- $84,100 - $129,100 a year
- Email
- Microsoft Outlook
- Mid-level
- 3 years
- Benefits from day one
6d
Logistics Technician, Data Center Operations
Apple —Santa Clara, CA
- $34.08 - $51.08 an hour
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
6d
Travel Services Operations Advisor - AMS
TikTok —San Jose, CA
- $97,200 - $136,800 a year
- On call
- Mid-level
- Office
- 3 years
- Paid parental leave
- Paid holidays
Executive Assistant
Agilent Technologies Inc —Santa Clara, CA
- $46.62 - $72.84 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Service Solution Operations Specialist, Intelligent Customer Service — TikTok
TikTok —San Jose, CA
- $108,000 - $208,800 a year
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Program Coordinator
Stanford University —Stanford, CA
- $40.10 - $47.04 an hour
- Full-time
- Hybrid work
- Management
- Customer service
- Mid-level
- Travel reimbursement
6d
Senior Library Clerk
The County of Santa Clara —Santa Clara County, CA
- $73,944.00 - $89,331.84 a year
- Weekends as needed
- Background check
- 18 years or older
- Word processing
- Wellness program
- AD&D insurance
13d
Keyholder (Full-Time)
Sézane —San Jose, CA
- $27 an hour
- Full-time
- Inventory management
- Merchandising
- Mid-level
Quick Apply
Operations Manager
Amazon.com Services LLC —San Jose, CA
- $100,100 - $150,100 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
13d
Third Person in Charge
Safeway —San Jose, CA
- $34.00 - $35.20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Robotics Material Handler
Matic —Mountain View, CA
- $30 an hour
- Full-time
- Data entry
- Organizational skills
- Communication skills
Quick Apply
Manager, Sales and Customer Service
Macy’s —San Jose, CA
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
14d
WW Merchandising Operations Program Manager
Apple —Cupertino, CA
- $114,900 - $172,700 a year
- Monday to Friday
- 5 years
- Merchandising
- In-person
- Employee stock purchase plan
- Health insurance
Operations Program Specialist - iPad
Apple —Cupertino, CA
- $133,500 - $246,200 a year
- Mid-level
- SQL
- Travel
- Employee stock purchase plan
- Health insurance
Supply Chain Operations Lead
Adobe —San Jose, CA
- $95,100 - $195,900 a year
- Full-time
- Fair chance
- Senior level
- Communication skills
Assistant Operations Manager
Jabil Circuit —San Jose, CA
- $144,400 - $259,900 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Employee stock purchase plan
- Health insurance

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Lead Ops Coordinator

United Site Services -
San Jose, CA

Apply Now

Job Details

Full-time
$26.22 - $36.71 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Performance reviews
Client relationship management
Computer operation
Managing customer accounts
Customer communication
Staff supervision
Process audits
Shipping and receiving discrepancy reporting
Team supervision
Computer literacy
Coaching
Service scheduling
Logistics customer service
Operations coordination planning
Team scheduling
Research
Mid-level
Post-sales issue resolution
Financial issue resolution
Internal employee customer service
Decision making
Team training
Quality issues
Resource scheduling coordination
Document review
Delivery record maintenance
Productivity software
Emergency communication
Phone call management
Communication skills

Full Job Description

About USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

The Lead Ops Coordinator is responsible for direct supervision of Operations Coordinators and the daily coordination of quality services, deliveries/pick-ups, and additional services for your assigned branch/branches. This position is also responsible to provide an exceptional customer experience for both our external and internal customers.

Responsibilities:

Oversee and supervise branch Operations Coordinators’ daily job duties and functions
Assists in the selection and training of new Operations Coordinators
Coache Operations Coordinator on job performance
Work with Operations Manager on Operations Coordinator annual reviews and evaluations
Investigate complaints and provides information to internal and external customers
Coordinate with Legal and Human Resource staff, other managers, and supervisors regarding incidents, accidents, policies, and procedures
Assist with communicating information and instructions to technicians (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
Assist in handling all customer call-ins and update customers on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, and the resolution of site issues that impact our ability to perform quality services, etc
Keep Operations Manager updated on issues and resolution of issues
Support technicians telephonically/radio during reported emergencies and provide appropriate resources to assist with issues
Work with the customer service department and account managers on scheduling deliveries or services
Assist to review technician’s manifest at end of the day to ensure, that pencil notes have been documented, all policies have been complied with, and work with technicians to capture delivery/service information
Assist and routinely conduct route check-in audits to ensure that all information on the manifest is accurate and complete so that it can be posted properly without questions. Conduct necessary research to resolve account discrepancies and accurately document, communicate, and submit these findings to FOS for finalization. Submit completed and reviewed route sheets to FOS for posting
Assist with sequencing routes & pick up and deliveries daily
Ensure the highest level of customer service for both our internal and external customer
Perform other duties as assigned

Qualifications:

Computer knowledge (Microsoft Office)
Well-developed clerical and administrative skills
Well organized and ability to work under timelines and constraints
Strong written and verbal communication skills
Analytical, process oriented, and ability to focus on details for long periods of time
Should be a resourceful person and perform in a professional manner.
Customer Service
Teamwork
Organization
Communications
Decision Making and Problem Solving

Physical Requirements:

Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range: $26.22 – $36.71 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Apply Now

Refine Your Search

operations & customer experience lead jobs in san jose, ca

Lead Ops Coordinator

Dispatch and Router

Community Engagement Lead e-Cyclist - Amazon

People Operations Coordinator

Executive Administrative Assistant

Logistics Technician, Data Center Operations

Travel Services Operations Advisor - AMS

Executive Assistant

Service Solution Operations Specialist, Intelligent Customer Service — TikTok

Program Coordinator

Senior Library Clerk

Keyholder (Full-Time)

Operations Manager

Third Person in Charge

Robotics Material Handler

Manager, Sales and Customer Service

WW Merchandising Operations Program Manager

Operations Program Specialist - iPad

Supply Chain Operations Lead

Assistant Operations Manager

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