Top 13 Service desk technician Jobs in San Jose Ca

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IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Support Technician
Authentic8 —Redwood City, CA
- $40 - $45 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Walk-Up/Logistics Technician
Milestone Technologies, Inc. —Pleasanton, CA
- Full-time
- Microsoft Outlook
- Writing skills
- Office
1d
SDM Engineer
Foxconn-PCE Technology —Santa Clara, CA
- $115,000 - $140,000 a year
- Full-time
- Computer Science
- 3 years
- SQL
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7d
Senior Vibration Analyst and Support Lead
Shoreline IoT —San Jose, CA
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Disability insurance
- 401(k)
Deployment Technician
EOS —Menlo Park, CA
- $22.00 - $22.50 an hour
- Google Workspace
- Office
- Forklift
- Employee discount
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8d

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Facilities Coordinator/Admin - Corporate office
Administrative Resource Options —San Jose, CA
Ability to lift up to 50 lbs. and sit or stand for multiple hours throughout the day; valid driver's license and computer literacy required.
$23 - $26 an hour
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7d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
Answer phones and follow-up calls with customers and new prospects. 2-5 years of recent and verifiable experience performing analysis, installation, and…

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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IT Help Desk Technician - Night Shift

Foxconn Industrial Internet - FII -
San Jose, CA

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Job Details

Full-time
$88,000 - $110,000 a year

Qualifications

Mobile device support
IT user and group management
Data permissions
GPO
Laptop (troubleshooting support)
Printer (troubleshooting support)
Computer hardware
Peripheral hardware support
IT department experience

Full Job Description

Job Summary:

The IT Helpdesk Technician will be the first point of contact for all IT-related issues,
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.

Key Responsibilities:

First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.

Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.

Salary Range: $88k - $110k per year (on-site daily position)
Shift: Starting at 11:30pm (shift premium is included)

Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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service desk technician jobs in san jose ca

IT Help Desk Technician - Night Shift

IT Help Desk Technician - Swing Shift

IT Support Technician

IT Walk-Up/Logistics Technician

SDM Engineer

Senior Vibration Analyst and Support Lead

Deployment Technician

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