Top 522 Hospitality Jobs in San Juan, Pr

Front Desk Agent
Hotel Alma San Juan —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
Quick Apply
Reservations Agent - La Concha Resort
The Condado Collection —San Juan, PR
- Full-time
- Microsoft Word
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Remote Travel Support Specialist
Allergy Aware Adventures —Carolina, PR
- $30,000 - $65,000 a year
- Part-time
- Remote
- Customer service
- Computer literacy
- Research
- Employee discount
- Flexible schedule
Quick Apply
14d
Spa Concierge - La Concha Resort
The Condado Collection —San Juan, PR
- Part-time
- Spanish
- Merchandising
- English
- 401(k)
Bar Attendant - La Concha Resort
The Condado Collection —San Juan, PR
- Weekends as needed
- Bar
- Spanish
- Ability to walk for extended periods
- 401(k)
- 401(k) matching
Administrative Travel Coordinator
Allergy Aware Adventures —Carolina, PR
- $35,000 - $65,000 a year
- Remote
- Research
- Mid-level
- Flexible schedule
Quick Apply
14d
Spa & Fitness Attendant
Well & Being Spa at Fairmont El San Juan Hotel —San Juan, PR
- $12.00 - $15.43 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Events Specialist
Legends Global —Hato Rey, PR
- Weekends as needed
- Spanish
- Writing skills
- English
Server/Waiter/Waitress (Mesero)
Cocina 5Diez - Hato Rey —San Juan, PR
- $12 - $19 an hour
- Part-time
- Serving
- Spanish
- In-person
Quick Apply
Waiter
La Verguenza Puertorican Chinchorro —Condado, PR
- $420 - $750 a week
- Part-time
- In-person
- Restaurant
- Entry level
- Employee discount
Quick Apply
6d
Supervisor Guest Services - Hampton Inn & Suites Isla Verde
Hilton —San Juan, PR
- $17 an hour
- Full-time
- Mid-level
- Hotel
Housekeeping Attendant - Condado Ocean Club
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Hotel
- Paid holidays
- Health insurance
Doorperson - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Entry level
- Paid holidays
- Health insurance
Mesero(a) - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Part-time
- 401(k)
Banquet Set-Up - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Pool/ Beach Attendant - Condado Ocean Club
The Condado Collection —San Juan, PR
- Part-time
- Spanish
- English
- Hotel
- 401(k)
Host
Azul —San Juan, PR
- $12 - $13 an hour
- Part-time
- In-person
- Ability to stand for extended periods
- Communication skills
- On-the-job training
- Employee discount
Quick Apply
F&B Attendant - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Part-time
- Bar
- Spanish
- English
- 401(k)
Butler - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
4d
Guest Services Supervisor - La Concha Resort
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance

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Front Desk Agent

Hotel Alma San Juan
San Juan, PR

Quick Apply

Job Details

Full-time
$14 an hour

Qualifications

Computer operation
High school diploma or GED
Attention to detail
Property management systems (PMS)
Stocking
Hospitality online booking platforms
OPERA

Full Job Description

Join Alma San Juan, Autograph Collection, a boutique hotel in the heart of Old San Juan and part of Marriott International's Autograph Collection. We are passionate about creating exceptional guest experiences while fostering a culture of respect, growth, and excellence for every member of our team.

We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team. The ideal candidate will provide exceptional customer service and act as the first point of contact for guests at our hotel. The Front Desk Agent will be responsible for checking guests in and out, answering inquiries, handling reservations, and ensuring guests have a comfortable and enjoyable stay. This is a customer-facing role, and we are looking for someone with excellent communication skills, a positive attitude, and a strong focus on guest satisfaction.

Key Responsibilities:

Guest Check-In and Check-Out: Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary information is collected and accurately entered into the hotel’s reservation system (Opera PMS).
Reservations and Room Assignments: Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to coordinate room readiness.
Guest Inquiries and Requests: Provide information about hotel services, local attractions, and directions. Address guest inquiries and resolve any concerns promptly and professionally to ensure a positive guest experience.
Guest Complaints and Problem Resolution: Handle guest complaints and issues with empathy and professionalism, ensuring that resolutions are quick and satisfactory. Escalate unresolved issues to a supervisor or manager.
Billing and Payments: Process guest payments, including cash, credit, and debit card transactions. Ensure accurate billing and issue receipts as necessary. Handle cash floats and ensure proper handling of payment transactions.
Maintaining the Front Desk Area: Keep the front desk area neat, organized, and well-stocked with necessary materials, such as brochures, keys, and guest information. Ensure a welcoming and clean environment for guests.
Safety and Security: Monitor guest safety and hotel security protocols. Ensure that only authorized individuals are allowed into the hotel or guest areas and report any suspicious activities.
Communication with Other Departments: Communicate effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure seamless guest services and efficient operations.
Administrative Support: Perform basic administrative tasks such as filing, data entry, and managing guest feedback. Assist with processing special requests, group bookings, and VIP guests.
Upselling Hotel Services: Promote additional services such as spa treatments, dining options, and event bookings to enhance guest satisfaction and drive hotel revenue.

Qualifications:

Education: High school diploma or equivalent. Additional education or training in hospitality or customer service is a plus.
Experience: Previous experience in a customer-facing role, preferably in the hospitality industry. Experience with hotel management systems.
Previous experience using Opera PMS is required.

Skills:

Strong customer service skills and a passion for helping others.
Ability to multitask, stay organized, and manage time effectively.
Basic computer skills and familiarity with reservation and billing software's.
Strong attention to detail and problem-solving skills.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: $14.00 per hour

Application Question(s):

This position requires flexibility to work morning, evening, overnight (if applicable), weekend, and holiday shifts. Are you available to work all required shifts?
Do you have experience using Opera PMS? If yes, please indicate the number of years of experience and the hotel(s) where you used the system.

Work Location: In person

Quick Apply

Refine Your Search

hospitality jobs in san juan, pr

Front Desk Agent

Reservations Agent - La Concha Resort

Remote Travel Support Specialist

Spa Concierge - La Concha Resort

Bar Attendant - La Concha Resort

Administrative Travel Coordinator

Spa & Fitness Attendant

Events Specialist

Server/Waiter/Waitress (Mesero)

Waiter

Supervisor Guest Services - Hampton Inn & Suites Isla Verde

Housekeeping Attendant - Condado Ocean Club

Doorperson - Condado Vanderbilt Hotel

Mesero(a) - Condado Vanderbilt Hotel

Banquet Set-Up - Condado Vanderbilt Hotel

Pool/ Beach Attendant - Condado Ocean Club

Host

F&B Attendant - Condado Vanderbilt Hotel

Butler - Condado Vanderbilt Hotel

Guest Services Supervisor - La Concha Resort

I want to receive the latest job alert for hospitality in san juan, pr

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