Top 493 Guest service Jobs in San Juan, Pr

Front Desk Agent
Hotel Alma San Juan —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
Quick Apply
Guest Service Expert
Marriott International, Inc —San Juan, PR
- Full-time
23h
Reservations Agent - La Concha Resort
The Condado Collection —San Juan, PR
- Full-time
- Microsoft Word
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Guest Service Support Expert
Marriott International, Inc —San Juan, PR
- Full-time
8d
Waiter
La Verguenza Puertorican Chinchorro —Condado, PR
- $420 - $750 a week
- Part-time
- In-person
- Restaurant
- Entry level
- Employee discount
Quick Apply
9d
Events Specialist
Legends Global —Hato Rey, PR
- Weekends as needed
- Spanish
- Writing skills
- English
Spa Concierge - La Concha Resort
The Condado Collection —San Juan, PR
- Part-time
- Spanish
- Merchandising
- English
- 401(k)
Guest Service Expert (Part Time)
Marriott International, Inc —San Juan, PR
- Part-time
- Hotel
- High school diploma or GED
- 1 year
General Cleaner (Steward) - Caribe Hilton
Hilton —San Juan, PR
- $19.62 an hour
- Full-time
- Hospitality
- Hotel
- Mentoring
- Paid parental leave
- Employee stock purchase plan
4d
Bar Attendant - La Concha Resort
The Condado Collection —San Juan, PR
- Weekends as needed
- Bar
- Spanish
- Ability to walk for extended periods
- 401(k)
- 401(k) matching
Airbnb Portfolio Manager
Optihome, LLC —San Juan, PR
- $53,243.82 - $64,121.59 a year
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
4d
Events Specialist
Marriott International, Inc —San Juan, PR
- Full-time
- High school diploma or GED
- 1 year
- Entry level
10d
Front Desk Receptionist
Well & Being Spa at Fairmont El San Juan Hotel —San Juan, PR
- $12.00 - $15.43 an hour
- Full-time
- Computer literacy
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Pool/ Beach Attendant - Condado Ocean Club
The Condado Collection —San Juan, PR
- Part-time
- Spanish
- English
- Hotel
- 401(k)
Passenger Representative - Part-time Seasonal
Tradewind Aviation LLC —San Juan, PR
- Temporary
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
Part Time Sales Associate - Plaza Las Americas
Build-A-Bear Workshop, Inc. —San Juan, PR
- $11.03 - $11.25 an hour
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Business
Pool/ Beach Attendant - La Concha Resort
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Outdoor work
- Paid holidays
- Health insurance
14h
Guest Experience Coordinator
Four Seasons —Río Grande Municipio, PR
- Full-time
- Residential
- Military encouraged
- Organizational skills
- Paid holidays
- Health insurance
14d
Guest Environment Expert (Housekeeping)
Marriott International, Inc —San Juan, PR
- $14.66 an hour
- Full-time
- Hotel
- Entry level
Rooms Operations Supervisor (Housekeeping)
Marriott International, Inc —San Juan, PR
- $18.90 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
9d

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Front Desk Agent

Hotel Alma San Juan
San Juan, PR

Quick Apply

Job Details

Full-time
$14 an hour

Qualifications

Computer operation
High school diploma or GED
Attention to detail
Property management systems (PMS)
Stocking
Hospitality online booking platforms
OPERA

Full Job Description

Join Alma San Juan, Autograph Collection, a boutique hotel in the heart of Old San Juan and part of Marriott International's Autograph Collection. We are passionate about creating exceptional guest experiences while fostering a culture of respect, growth, and excellence for every member of our team.

We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team. The ideal candidate will provide exceptional customer service and act as the first point of contact for guests at our hotel. The Front Desk Agent will be responsible for checking guests in and out, answering inquiries, handling reservations, and ensuring guests have a comfortable and enjoyable stay. This is a customer-facing role, and we are looking for someone with excellent communication skills, a positive attitude, and a strong focus on guest satisfaction.

Key Responsibilities:

Guest Check-In and Check-Out: Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary information is collected and accurately entered into the hotel’s reservation system (Opera PMS).
Reservations and Room Assignments: Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to coordinate room readiness.
Guest Inquiries and Requests: Provide information about hotel services, local attractions, and directions. Address guest inquiries and resolve any concerns promptly and professionally to ensure a positive guest experience.
Guest Complaints and Problem Resolution: Handle guest complaints and issues with empathy and professionalism, ensuring that resolutions are quick and satisfactory. Escalate unresolved issues to a supervisor or manager.
Billing and Payments: Process guest payments, including cash, credit, and debit card transactions. Ensure accurate billing and issue receipts as necessary. Handle cash floats and ensure proper handling of payment transactions.
Maintaining the Front Desk Area: Keep the front desk area neat, organized, and well-stocked with necessary materials, such as brochures, keys, and guest information. Ensure a welcoming and clean environment for guests.
Safety and Security: Monitor guest safety and hotel security protocols. Ensure that only authorized individuals are allowed into the hotel or guest areas and report any suspicious activities.
Communication with Other Departments: Communicate effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure seamless guest services and efficient operations.
Administrative Support: Perform basic administrative tasks such as filing, data entry, and managing guest feedback. Assist with processing special requests, group bookings, and VIP guests.
Upselling Hotel Services: Promote additional services such as spa treatments, dining options, and event bookings to enhance guest satisfaction and drive hotel revenue.

Qualifications:

Education: High school diploma or equivalent. Additional education or training in hospitality or customer service is a plus.
Experience: Previous experience in a customer-facing role, preferably in the hospitality industry. Experience with hotel management systems.
Previous experience using Opera PMS is required.

Skills:

Strong customer service skills and a passion for helping others.
Ability to multitask, stay organized, and manage time effectively.
Basic computer skills and familiarity with reservation and billing software's.
Strong attention to detail and problem-solving skills.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: $14.00 per hour

Application Question(s):

This position requires flexibility to work morning, evening, overnight (if applicable), weekend, and holiday shifts. Are you available to work all required shifts?
Do you have experience using Opera PMS? If yes, please indicate the number of years of experience and the hotel(s) where you used the system.

Work Location: In person

Quick Apply

Refine Your Search

guest service jobs in san juan, pr

Front Desk Agent

Guest Service Expert

Reservations Agent - La Concha Resort

Guest Service Support Expert

Waiter

Events Specialist

Spa Concierge - La Concha Resort

Guest Service Expert (Part Time)

General Cleaner (Steward) - Caribe Hilton

Bar Attendant - La Concha Resort

Airbnb Portfolio Manager

Events Specialist

Front Desk Receptionist

Pool/ Beach Attendant - Condado Ocean Club

Passenger Representative - Part-time Seasonal

Part Time Sales Associate - Plaza Las Americas

Pool/ Beach Attendant - La Concha Resort

Guest Experience Coordinator

Guest Environment Expert (Housekeeping)

Rooms Operations Supervisor (Housekeeping)

I want to receive the latest job alert for guest service in san juan, pr

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