Top 241 Hotel Jobs in San Juan, Pr

Guest Services Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
10d
General Runner
Marriott International, Inc —San Juan, PR
- $15.54 an hour
- Full-time
- Hotel
- High school diploma or GED
- Guest services
4d
Reservations Agent
The Condado Plaza Hotel —San Juan, PR
- $15 an hour
- Sales
- Computer literacy
- Basic math
Quick Apply
4d
Front Desk Receptionist
Well & Being Spa at Fairmont El San Juan Hotel —San Juan, PR
- $12.00 - $15.43 an hour
- Full-time
- Computer literacy
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
Guest Service Support Expert
Marriott International, Inc —San Juan, PR
- $15.93 an hour
- Part-time
Front Desk Agent
HOTEL SAN JUAN —San Juan, PR
- From $12 an hour
- Nights as needed
- In-person
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Guest Service Support Expert (Part Time)
Marriott International, Inc —San Juan, PR
- $15.93 an hour
- Part-time
- Hotel
- High school diploma or GED
- Restaurant
Guest Services Agent PT
Embassy Suites by Hilton San Juan Hotel & Casino —Carolina, PR
- Part-time
- Bilingual
- Computer literacy
- High school diploma or GED
10d
Guest Experience Expert (Front Desk & PBX) (PT)
Marriott International, Inc —San Juan, PR
- $15.19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
8d
Reservations Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Merchandising
- Research
- Hotel
Supervisor Guest Services - Hampton Inn & Suites Isla Verde
Hilton —San Juan, PR
- $17 an hour
- Full-time
- Mid-level
- Hotel
6d
Spa & Fitness Attendant
Well & Being Spa at Fairmont El San Juan Hotel —San Juan, PR
- $12.00 - $15.43 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Housekeeper-MakeReady
Marriott International, Inc —San Juan, PR
- $16.07 an hour
- Full-time
- Hotel
- High school diploma or GED
- 1 year
4d
Front Desk Assistant Manager
Condado Palm Inn —San Juan, PR
- From $16 an hour
- Overtime
- Background check
- Spanish
- Basic math
- Free parking
- Health insurance
Quick Apply
5d
Guest Experience Expert (Front Desk & PBX)
Marriott International, Inc —San Juan, PR
- $15.19 an hour
- Part-time
8d
Mesero(a) - 1919 Restaurant at Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- 401(k)
Guest Service Expert
Marriott International, Inc —San Juan, PR
- Part-time
Front Office Manager
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Word processing
- Mid-level
- Windows
8d
Guest Service Agent - Hampton Inn & Suites Isla Verde
Hilton —Carolina, PR
- $13.50 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Paid time off
9d

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Guest Services Agent

AC Hotel San Juan Condado -
San Juan, PR

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Steps from the vibrant Condado district and the clear waters of its famed beach, the newly-built hotel features 233 rooms and suites boasting ocean views and a modern design influenced by Spanish and European décor. Guests will also enjoy the sprawling rooftop bar and pool offering unique programming.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

hotel jobs in san juan, pr

Guest Services Agent

General Runner

Reservations Agent

Front Desk Receptionist

Front Desk Agent

Guest Service Support Expert

Front Desk Agent

Guest Service Support Expert (Part Time)

Guest Services Agent PT

Guest Experience Expert (Front Desk & PBX) (PT)

Reservations Agent

Supervisor Guest Services - Hampton Inn & Suites Isla Verde

Spa & Fitness Attendant

Housekeeper-MakeReady

Front Desk Assistant Manager

Guest Experience Expert (Front Desk & PBX)

Mesero(a) - 1919 Restaurant at Condado Vanderbilt Hotel

Guest Service Expert

Front Office Manager

Guest Service Agent - Hampton Inn & Suites Isla Verde

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