Top 67 Inbound call center Jobs in San Juan, Pr

Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR
Optum —San Juan, PR
- Overtime
- Microsoft Word
- Computer literacy
- Medical office experience
Call Center Representative
Tabox Human Resources —Carolina, PR
- From $14 an hour
- Full-time
- Entry level
Quick Apply
4d
Representante de Servicio al Cliente I - CC
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Call employer
- Spanish
- HIPAA
- English
10d
Representante de Servicio al Proveedor
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Call employer
- Spanish
- HIPAA
- English
10d
Associate, Retail Channels (Call Center Quality)
Oriental Bank in San Juan —San Juan, PR
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Remote Bilingual Customer Service Representative
Conduent Business Solutions of Puerto Rico, Inc. —Guaynabo, PR
- $13.67 an hour
- Email
- Remote
- Background check
- Spanish
- English
- Paid training
- Paid holidays
Customer Service Representative - Distribution
Bunzl —San Juan, PR
- Day shift
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
COB Outreach Coordinator
Optum —San Juan, PR
- Overtime
- Microsoft Outlook
- Pass drug screening
- English
Call Center Supervisor
Alivia Health —Guaynabo, PR
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
2d
Clinical Screener
Telemedik —Guaynabo, PR
- Temporary
- Hybrid work
- Spanish
- HIPAA
- English
- Health insurance
- Retirement plan
Quick Apply
10d
Bilingual Customer Service Representative
Telemedik —Guaynabo, PR
- 8 hour shift
- Spanish
- HIPAA
- English
- Health insurance
- Paid time off
Quick Apply
Reservations Agent
Sonesta —Carolina, PR
- Full-time
- Mid-level
- Resort
- Paid parental leave
- Health insurance
14d
Patient Service Manager
Alivia Health —Guaynabo, PR
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
Quick Apply
2d
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TPIS —San Juan, PR
- $13 an hour
- 8 hour shift
- Computer literacy
- Research
- Windows
Quick Apply
Telemarketing/CSR Representative - 2 years Telemarketing experience required
Inter-Strap Packaging Systems —San Juan, PR
- $18 - $23 an hour
- Full-time
- Spanish
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Bilingual Call Center Nurse
Insight Communications —San Juan, PR
- 8 hour shift
- Spanish
- Nursing
- English
Quick Apply
Pharmacy Technician I Centralized Services
Walgreens —Guaynabo, PR
- $16.50 - $22.00 an hour
- 18 years or older
- Spanish
- Computer literacy
BDC Sales Representative
AutoGrupo —San Juan, PR
- Full-time
Quick Apply
Bilingual Healthcare Customer Service Representative
TPIS —Gurabo Municipio, PR
- $13 an hour
- 8 hour shift
- Computer literacy
- Research
- Windows
Quick Apply
6d
PHARMACY TECHNICIAN
TPIS —Guaynabo Municipio, PR
- $15 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply

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Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR

Optum -
San Juan, PR

Apply Now

Job Details

Full-time

Qualifications

Foreign language proficiency
Customer communication
Computer literacy
Technical Proficiency

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative is responsible for providing telephonic support to patients, customers, and providers. This role involves handling inbound and outbound calls, scheduling appointments, verifying insurance, and updating patient records. The representative will apply moderate knowledge and skills to resolve routine issues independently and collaborate with supervisors for more complex matters. This position requires solid communication, organizational, and technical skills to ensure high-quality service delivery.

Primary Responsibilities:

Handle inbound and outbound calls to identify patient needs and provide appropriate support
Schedule, reschedule, confirm, and cancel patient appointments
Accurately enter and update patient information in the scheduling system
Verify insurance eligibility and identify payer sources
Review and update patient demographics and consent forms
Create new patient accounts when necessary
Transfer calls or relay messages to physicians and nurses
Import registration documents into electronic health records
Maintain patient confidentiality in accordance with company policies and HIPAA regulations
Resolve caller inquiries using internal resources and escalate when needed
Document all interactions and resolutions accurately
Manage a customer call while maintaining performance and Quality standards.
Other duties may apply

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1+ years of customer service experience in a fast-paced environment
Experience with Microsoft Word/Excel or Google Docs/Sheets
Verbal and written professional proficiency in both English and Spanish
Proven ability to learn and navigate complex computer systems
Proven ability to troubleshoot and follow up on customer issues
Ability to commit to a 40-hour workweek during standard business operating hours, Monday through Sunday, between 7:00 AM and 11:00 PM. Please note that this is a 24/7 operational environment which operates on weekends and holidays, and based on business needs, overtime may be warranted. Daylight Saving time change applies.

Preferred Qualifications:

Experience in medical/dental office or scheduling environment
Familiarity with healthcare terminology and benefit structures
Understanding of HIPAA and other regulatory requirements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

inbound call center jobs in san juan, pr

Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR

Call Center Representative

Representante de Servicio al Cliente I - CC

Representante de Servicio al Proveedor

Associate, Retail Channels (Call Center Quality)

Remote Bilingual Customer Service Representative

Customer Service Representative - Distribution

COB Outreach Coordinator

Call Center Supervisor

Clinical Screener

Bilingual Customer Service Representative

Reservations Agent

Patient Service Manager

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Telemarketing/CSR Representative - 2 years Telemarketing experience required

Bilingual Call Center Nurse

Pharmacy Technician I Centralized Services

BDC Sales Representative

Bilingual Healthcare Customer Service Representative

PHARMACY TECHNICIAN

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