Top 1918 Onboarding manager Jobs in San Mateo County Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
4d
Human Resources Manager
Artichoke Joe's —San Bruno, CA
- $125,000 - $150,000 a year
- Full-time
- Management
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Clinical Program Manager - Psychologist
Children's Health Council (CHC) —East Palo Alto, CA
- $100,000 - $165,000 a year
- Weekends as needed
- Spanish
- 5 years
- Outpatient experience
- Continuing education credits
- Loan repayment program
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Store Manager - New Matcha Cafe Opening
Ocha Matcha —Daly City, CA
- $33 - $35 an hour
- Overtime
- Background check
- Hospitality
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Visitor Experience (VEX) Manager
Museum of the African Diaspora —San Francisco, CA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
9d
Project Manager - Partner Onboarding
Apple —Sunnyvale, CA
- $115,900 - $224,800 a year
- 6 years
- Analysis skills
- Presentation skills
- Employee stock purchase plan
- Health insurance
Customer Onboarding Manager
ID.me —Mountain View, CA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
Onboarding Manager
Jumio —San Francisco, CA
- Email
- Remote
- Mid-level
- Organizational skills
- Leadership
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Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
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Human Resources Manager
Lux Bus America —Mountain View, CA
- $115,000 - $125,000 a year
- Weekends as needed
- Management
- Mid-level
- Mentoring
- Paid training
- Health insurance
Quick Apply
Online Learning Manager
Stanford University —Stanford, CA
- $90,293 - $125,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
12d
L&D Program Manager - Early Career Onboarding and Professional Development
Marvell —Santa Clara, CA
- $108,940 - $163,200 a year
- 7 years
- Analysis skills
- Bachelor's degree
- Employee stock purchase plan
Participant Engagement Manager
Institute on Aging —San Francisco, CA
- $120,000 - $127,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Office Manager - Mountain View
Allen Control Systems —Mountain View, CA
- $120,000 - $160,000 a year
- Full-time
- 7 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Education Program Manager (Hybrid Opportunity)
Stanford University —Stanford, CA
- Full-time
- Hybrid work
- Writing skills
- 3 years
- University
8d
Senior Manager, Onboarding, TWC
Atlassian —Mountain View, CA
- $146,412 - $230,300 a year
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
7d
Manager, Workplace Services
roblox —San Mateo, CA
- $145,630 - $178,400 a year
- Weekends as needed
- Hospitality
- 7 years
- Mid-level
Manager - Provider Enrollment
Children's Council of San Francisco —San Francisco, CA
- $98,000 - $102,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Management
- Commuter assistance
- Health savings account
Quick Apply
Learning & Development Manager
Four Seasons —East Palo Alto, CA
- $90,000 - $105,000 a year
- Full-time
- Mid-level
- 3 years
- Hotel
- Free parking
- Health insurance
Sr Manager, Learning & Development
Gap Inc. —San Francisco, CA
- $155,500 - $202,200 a year
- Full-time
- 5 years
- Agile
- Senior level
- Store discount
- Employee stock purchase plan

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
4 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

onboarding manager jobs in san mateo county ca

Customer Service Assistant Manager

Human Resources Manager

Clinical Program Manager - Psychologist

Store Manager - New Matcha Cafe Opening

Visitor Experience (VEX) Manager

Project Manager - Partner Onboarding

Customer Onboarding Manager

Onboarding Manager

Client Service Manager

Human Resources Manager

Online Learning Manager

L&D Program Manager - Early Career Onboarding and Professional Development

Participant Engagement Manager

Office Manager - Mountain View

Education Program Manager (Hybrid Opportunity)

Senior Manager, Onboarding, TWC

Manager, Workplace Services

Manager - Provider Enrollment

Learning & Development Manager

Sr Manager, Learning & Development

I want to receive the latest job alert for onboarding manager in san mateo county ca

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