Top 4524 Customer engineer Jobs in San Rafael, Ca

IT Support Engineer (Hybrid - San Rafael)
Xantrion —San Rafael, CA
- $60,000 - $70,000 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
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2d
Customer Service Specialist, Technical
Ekso Bionics, Inc. —San Rafael, CA
- $75,000 - $95,000 a year
- Full-time
- Oracle
- Mid-level
- Office
Quick Apply
Customer Support Engineer (Tier 1 / Tier 2)
STN Inc —San Francisco Bay Area, CA
- Weekends as needed
- Remote
- Mid-level
- Computer networking
- Linux
Quick Apply
Support Engineer
Anthropic —San Francisco, CA
- $210,000 - $250,000 a year
- Hybrid work
- Office
- SQL
- AWS
- Parental leave
- Flexible schedule
Customer Success
Span —San Francisco, CA
- $95,000 - $200,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
10d
Support Operations Engineer
Harvey —San Francisco, CA
- $104,000 - $156,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Health insurance
- Dental insurance
End User Support Engineer
The Voleon Group —Berkeley, CA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Referral program
Engineer
Sims Metal —Richmond, CA
- $146,000 - $175,000 a year
- Background check
- Construction site
- Engineering
- Health savings account
- AD&D insurance
Quick Apply
Systems Engineer / IT Technician (MSP)
Computer Engineering Group —Napa, CA
- $35 - $45 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
10d
Electrical Project Manager
Everforth —San Francisco, CA
- Full-time
- Research
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Quick Apply
Engineering Technician - III
Good Harbor Group —Emeryville, CA
- $35 - $41 an hour
- Contract
- Background check
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Electronics Application Development Engineer
Nordson —California
- $101,700 - $152,600 a year
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
Founding Electrical Engineer
Expand Power —Berkeley, CA
- $150,000 - $250,000 a year
- Full-time
- 8 years
- Mentoring
- In-person
- Health insurance
- Dental insurance
6d
Senior Staff Data Center Operations Engineer, GPU Hardware Architecture
Crusoe —San Francisco, CA
- $179,000 - $218,000 a year
- Full-time
- Bachelor of Science
- Analysis skills
- Training & development
- Commuter assistance
- Paid parental leave
Quick Apply
Roving Building Engineer - San Francisco
Action Property Management —San Francisco, CA
- $42 - $46 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Journeyman Electrician -San Francisco
QE Solar —San Francisco, CA
- $0 a year
- Full-time
- CPR Certification
- Construction site
- First Aid Certification
- Health savings account
- Disability insurance
Quick Apply
Sr. Mechanical Sustaining Engineer
TechniPower, Inc. —Richmond, CA
- $100,000 - $150,000 a year
- Master's degree
- Senior level
- Communication skills
Quick Apply
Equipment Engineer
DiCon Fiberoptics, Inc. —Richmond, CA
- $85,000 - $95,000 a year
- Urgently hiring
- Bachelor of Science
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Staff Project Engineer
Form Energy, Inc —Berkeley, CA
- $147,959 - $184,966 a year
- Full-time
- 7 years
- Product management
- Contracts
- Paid parental leave
- Health insurance
Quick Apply
Senior Project Manager - Public Infrastructure
Cupertino Electric, Inc. —San Francisco Bay Area, CA
- $161,250 - $213,000 a year
- Full-time
- Microsoft Word
- Construction site
- Engineering

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IT Support Engineer (Hybrid - San Rafael)

Xantrion -
San Rafael, CA

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
2 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Productivity software
Video conferences (communication methods)

Full Job Description

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position.

This is an on-site position that requires traveling to and working at client locations in San Rafael, CA as well as at Xantrion’s headquarters in Lafayette, CA.

Primary Purpose and Function

The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.

Essential Functions and Responsibilities

Customer Facing

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.
Work with third party support providers when necessary.
Follow up with customers to ensure an issue has been resolved.

Administration

Submit semi-monthly timesheet and expense reports.
Attending scheduled training and meeting sessions.
Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties

Ability to work a variable shift any time during Xantrion’s business hours.
Perform audits of customer information and systems as necessary to ensure accuracy.
Take support tickets from the dispatcher.
Update and schedule service tickets until issues have been resolved or further escalated.
Perform other duties or special projects as assigned.

Position Requirements

Formal Education & Certification

Bachelor’s degree from a four-year university or equivalent experience (not required)
Technical certificates are a plus.

Knowledge & Experience

Minimum of 3 years of technical support experience required
- On-site technical support experience preferred.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes

Positive attitude.
Strong written, oral, and interpersonal communication skills.
Strong telephone presence with organized follow-up skills.
Ability to follow established operating procedures
Strong, service-oriented, customer-focused.
Strong attention to detail.
Experience working constructively in a team-oriented, collaborative environment.
Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics

Manager and peer review of goal achievement.
Coachability, willingness to work as a member of a team.
Detailed ticket notes at every step of the resolution.
Appropriate amount of time is correctly coded per day.
Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”.
Internal and external customer satisfaction scores.
Ticket closure rate relative to peers.

Physical Demands

Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance

Follow and support company policies and procedures as well as all local, state, and federal laws.
Always maintain confidentiality of company and customer records and information.
Maintain a professional image, adhering to Xantrion’s dress code.
Must have an existing cell phone (running current Android or iOS).
If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
Must use Xantrion-provided PC and headset to execute job functions.

Benefits

Salary range $60K - $70K; depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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Refine Your Search

customer engineer jobs in san rafael, ca

IT Support Engineer (Hybrid - San Rafael)

Customer Service Specialist, Technical

Customer Support Engineer (Tier 1 / Tier 2)

Support Engineer

Customer Success

Support Operations Engineer

End User Support Engineer

Engineer

Systems Engineer / IT Technician (MSP)

Electrical Project Manager

Engineering Technician - III

Electronics Application Development Engineer

Founding Electrical Engineer

Senior Staff Data Center Operations Engineer, GPU Hardware Architecture

Roving Building Engineer - San Francisco

Journeyman Electrician -San Francisco

Sr. Mechanical Sustaining Engineer

Equipment Engineer

Staff Project Engineer

Senior Project Manager - Public Infrastructure

I want to receive the latest job alert for customer engineer in san rafael, ca

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