Top 9 Help desk manager Jobs in Saratoga Springs, Ny

IT Manager, Support (Help Desk Manager)
Arrow Bank NA —Glens Falls, NY
- $65,000 - $90,000 a year
- Ability to walk for extended periods
- Windows
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
IT Specialist I
Rivers Casino & Resort Schenectady —Schenectady, NY
- $29.79 - $33.10 an hour
- Holidays
- Google Workspace
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
6d
Associate Director of IT Operations, GMP IT/OT
Regeneron —Troy, NY
- $126,300 - $241,200 a year
- Monday to Friday
- Bachelor of Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Cleared Computer Technician
Colossal Contracting LLC —Ballston Spa, NY
- Full-time
- Mid-level
- In-person
- 1 year
- Dental insurance
- 401(k)
Quick Apply
Computer Systems Analyst/Network Administrator- Top Secret Clearance Required
IMG Information Management Group, Inc. —Schenectady, NY
- $80,000 - $117,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Windows
- Health savings account
- Paid holidays
TAC Helpdesk Engineer
New Charter Team Genesis —Saratoga Springs, NY
- From $65,000 a year
- Weekends as needed
- Background check
- English
- Mid-level
Quick Apply
1d

Related jobs to explore

Based on your search for help desk manager

AGM
Courtyard by Marriott —Clifton Park, NY
Monitor hotel guest relations through multi-line phone systems, phone etiquette training, and personalized guest interactions.
From $63,000 a year
Quick Apply
5d
General Manager Hotel
Confidential —Malta, NY
Maintain high standards of hotel guest service by establishing guest relations protocols, ensuring compliance with hotel guest service standards, and addressing…
$42,000 - $68,000 a year
Quick Apply
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$48.93 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in saratoga springs, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk manager jobs near saratoga springs, ny

IT Technician jobs in Schenectady, NY

Director Of Information Technology jobs in Troy, NY

Network Administrator jobs in Schenectady, NY

Service Desk Analyst jobs in San Jose, CA

Government Data Analyst jobs in Washington, DC

Service Desk Analyst jobs in Orange Park, FL

Service Desk Analyst jobs in Orlando, FL

Service Desk Analyst jobs in Maryland

Bottle Service jobs in Orlando, FL

Entry Level Data Analyst Government jobs in Los Angeles, CA

Surgical Technician jobs in Oregon

It Help Desk jobs in Atlanta, GA

It Technician jobs in Mississippi

It Technician jobs in Pennsylvania

It Technician jobs in Racine, WI

It Technician jobs in Visalia, CA

It Manager jobs in New York, NY

Director Of Information Technology jobs in Arizona

Director Of Information Technology jobs in Holland, MI

Technology Director Education jobs in Massachusetts

IT Manager, Support (Help Desk Manager)

Arrow Bank NA
Glens Falls, NY

Quick Apply

Job Details

$65,000 - $90,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Vision insurance

Qualifications

Vendor relationship building
IT department experience

Full Job Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Information Technology (IT) Support team as:

IT Manager, Support (Help Desk Manager)

This opportunity may be perfect for you if you have experience in:

> Exceptional Interpersonal Skills, Collaborative and Innovative

> Demonstrated Problem-Solving and Solution Implementation Abilities

> Strong Leadership and Team Management Skills

About this position:

Responsible for leading the Information Technology (IT) Support team including supervision, workflow, scheduling, and performance. Assists with computer equipment purchasing and installation. Supports technology training and orientation for end users. Collaborates with Information Technology Management team to accomplish department, division, and Company goals.

Responsibilities

> Provide user support, ensuring familiarity with equipment, and networks, organizing support, troubleshooting, and facilitating repair for IT equipment.

> Collaborate with Human Resources to enhance new hire orientation, identify training needs, coordinate training sessions, assess current and future employee IT needs.

> Cultivate and maintain collaborative relationships with vendors, ensuring access to quality products/services.

> Oversee IT Support operations, including call center management and ticket system administration, with regular monthly reporting to management for informed decision-making.

> Keep up to date with policies and procedures, while maintaining a thorough understanding of available technology; assist with product implementation and continuous upgrades.

> Oversee administration of user accounts, permissions, and access rights in Active Directory; responsible for user documentation and IT forms necessary for setting up new user accounts and for documenting future changes associated with new user accounts.

> Manage, coach, and counsel IT Support team to meet department goals and achieve performance standards; encourage continuous improvement for career development; ensure availability of appropriate resources and timeliness of workflow

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications/Experience:

> Bachelor’s degree in information technology-related field or equivalent experience required

> 8 years of relevant Support experience required

> 3 years of supervisory experience preferred

Skills/Knowledge:

> Demonstrated experience with standard software applications including Windows, Microsoft 365 applications and administration, call center management, help desk ticketing tools, and Active Directory

> Effective prioritization skills and ability to manage multiple tasks while meeting deadlines

> Strong communications skills, both written and verbal; comfortable communicating, presenting, and collaborating with vendors, co-workers, and management one-on-one or in group settings

> Solid problem-solving and solution implementation abilities; organized and detail oriented

> Proven experience in training with ability to evaluate and/or create training materials a plus

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 25 lbs and/or crawl under desks or equipment

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $65,000 - $90,000 a year commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

L1-st1

Quick Apply

Refine Your Search

help desk manager jobs in saratoga springs, ny

IT Manager, Support (Help Desk Manager)

Service Desk Analyst

IT Specialist I

Associate Director of IT Operations, GMP IT/OT

IT Support Technician

Cleared Computer Technician

Computer Systems Analyst/Network Administrator- Top Secret Clearance Required

TAC Helpdesk Engineer

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in saratoga springs, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected