Call Center Sales Manager
S and J Plumbing —Arlington Heights, IL
- $100,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Paid training
- Paid holidays
Quick Apply
8d
Regional General Manager
Confidential —Woodridge, IL
- $140,000 - $160,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
13d
Retail Store Manager
LEGO —Schaumburg, IL
- $66,683 - $100,025 a year
- Online Application
- Hybrid work
- Background check
- Computer literacy
- Merchandising
- Disability insurance
- Family leave
12d
Construction Estimator Commercial
Shorewood Development Group —Buffalo Grove, IL
- $75,000 - $90,000 a year
- Full-time
- Background check
- Microsoft Excel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
MANAGING DIRECTOR OF REAL ESTATE DEVELOPMENT
Full Circle Communities —Chicago, IL
- $185,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Paid holidays
Sr. Manager, Channel Programs
The Chamberlain Group LLC —Oak Brook, IL
- $129,700 - $209,200 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
- 401(k)
Quick Apply
2d
Sales Territory Manger
Pinnacle Sales, Inc. —Naperville, IL
- $70,921.52 - $120,000.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Distribution Sales Manager - Controls
OTTO Engineering —Carpentersville, IL
- $100,000 - $120,000 a year
- Online Application
- 5 years
- Microsoft Office
- Bachelor's degree
- Profit sharing
- Health savings account
12h
Regional Field Marketing Manager
Next Door & Window —Burr Ridge, IL
- $90,000 - $120,000 a year
- Weekends as needed
- Research
- Mid-level
- Continuous improvement
- Profit sharing
- Paid holidays
Quick Apply
Field Manager
Tron Restoration —Vernon Hills, IL
- $60,000 - $120,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- 401(k)
- Paid time off
Quick Apply
Floral Event Sales Lead
Ashland Addison Florist —Chicago, IL
- $55,000 - $62,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Director of Sales - Communications
OTTO Engineering —Carpentersville, IL
- $170,000 - $220,000 a year
- Online Application
- Bachelor's degree
- Continuous improvement
- Product management
- Profit sharing
- Health savings account
Sales Application Engineer - Controls
OTTO Engineering —Carpentersville, IL
- $75,000 - $90,000 a year
- Online Application
- Microsoft Excel
- Mid-level
- Business development
- Profit sharing
- Health savings account
General Manager of Landscaping Maintenance & Snow Operations
Confidential —Naperville, IL
- From $90,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- English
- Health savings account
- Health insurance
Quick Apply
Freight Broker/Freight Agent With own Book of Bussiness
STS Freight Logistics —Schaumburg, IL
- $55,000 - $120,000 a year
- Email
- Hybrid work
- Sales
- Mid-level
- Business development
Quick Apply
Patient Care Coordinator
Concierge Aesthetics and Plastic Surgery —Northbrook, IL
- From $50,000 a year
- Full-time
- Background check
- Management
- Surgery
- Paid training
- Continuing education credits
Quick Apply
Quality Manager
DRC Heat Transfer —Melrose Park, IL
- Full-time
- Background check
- Management
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Service Advisor
Model1 Commercial Vehicles, Inc. —Elgin, IL
- $19 - $30 an hour
- Full-time
- Microsoft Word
- Mid-level
- Office
- Paid holidays
- Health insurance
Area Sales Manager
United Auto Credit Corporation —Lyons, IL
- From $43,260 a year
- Weekends as needed
- Google Workspace
- Dealership
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Residential HVAC Service Manager
Temperature Service Company, Inc. —Elk Grove Village, IL
- $90,000 - $120,000 a year
- Full-time
- Serving
- Management
- 5 years
- Paid holidays
- Health insurance
Quick Apply

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Call Center Sales Manager

S and J Plumbing -
Arlington Heights, IL

Quick Apply

Job Details

Full-time
$100,000 - $140,000 a year
8 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Data interpretation
AI-driven automation

Full Job Description

Call Center Sales Manager

Arlington Heights, IL

Lead the team that drives growth, revenue, and customer experience.

At S&J Plumbing, every customer relationship starts with a phone call. We’re looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth.

This is more than a management position—it’s a sales leadership role. You’ll be responsible for creating a high-performance culture focused on customer experience, conversion rates, revenue growth, and operational excellence.

If you’re passionate about leadership, sales, coaching, and building winning teams, we’d love to meet you.

Compensation & Benefits

$100,000–$140,000 annually, based on experience and qualifications
Performance bonus opportunities
100% paid Medical, Dental & Vision Insurance for you and your family
401(k) with 5% company match
Paid Time Off and paid holidays
Weekly pay
Paid training and professional development
Leadership growth opportunities
Direct access to company leadership
Opportunity to build and lead a high-performing sales and customer experience team
Stable, growing company with long-term career opportunities

What You’ll Do

As our Call Center & Sales Manager, you’ll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.

Sales Leadership & Revenue Growth

Lead and train Customer Service Representatives on proven sales and call-conversion techniques
Coach CSRs on how to sell S&J Plumbing as the right partner for customers
Create a culture focused on maximizing booking rates, customer satisfaction, and revenue growth
Train team members on consultative communication, objection handling, and relationship-building skills
Monitor sales performance and conversion metrics to identify opportunities for improvement
Develop strategies to increase booked appointments and overall call center performance
Ensure every inbound call is treated as an opportunity to earn the customer’s trust and business

Call Center Leadership & Team Development

Lead, coach, and develop customer service representatives and dispatch personnel
Inspire both personal and professional growth within the team
Create a culture of accountability, excellence, and continuous improvement
Help employees understand how their individual contributions impact company success
Conduct regular performance reviews, coaching sessions, and training meetings
Formalize a cost-effective, measurable coaching and training platform

KPI Management & Performance Tracking

Establish, monitor, and improve weekly company KPIs and weekly call center KPIs
Track booking percentage, conversion rates, abandoned calls, response times, revenue generated, and customer satisfaction metrics
Build scorecards and reporting systems that create accountability and measurable results
Use performance data to drive coaching, training, staffing, and operational decisions
Present performance updates and recommendations to leadership

Dispatch & Customer Experience

Manage dispatch to ensure the right technicians are matched to the right jobs
Ensure exceptional customer service and customer satisfaction at every touchpoint
Become an expert in the local market, customer needs, and service expectations
Ensure sufficient staffing levels to support business demand and seasonal spikes
Collaborate with leadership to improve operational efficiency and customer experience
Identify process improvements that increase productivity, booked calls, and customer satisfaction

AI Agent Management

Monitor, train, and continuously improve AI-powered customer service agents
Review AI conversations and performance metrics to ensure strong customer experiences
Optimize AI workflows, scripts, and escalation processes
Ensure AI systems support company goals while maintaining a high standard of customer care

After-Hours Operations

Be available 24/7 to support escalated after-hours calls when needed
Oversee after-hours call handling processes
Ensure emergency calls and high-priority customer needs are addressed promptly
Continuously improve after-hours procedures to maximize customer satisfaction and booking opportunities

What We’re Looking For

Previous call center management, customer service leadership, sales management, or dispatch management experience
Proven ability to coach, develop, and inspire high-performing sales and customer service teams
Strong understanding of sales processes, call conversion, and customer experience management
Ability to drive team performance and achieve business goals and objectives
Experience managing KPIs, scorecards, and performance accountability systems
Experience creating and implementing training programs
Ability to leverage technology, automation, and AI tools to improve operational performance
Strong analytical mindset with the ability to make data-driven decisions
Excellent leadership, communication, and presentation skills
Comfortable holding team members accountable while developing their skills
Detail-oriented, highly organized, and able to multitask in a fast-paced environment
Proficient with Microsoft Office, including Excel, Word, and PowerPoint
Experience with CRM, call center, or dispatch software preferred
Experience in home services, plumbing, HVAC, electrical, or related service industries preferred

Who We Are

At S&J Plumbing, our culture is built on four core values:

Integrity – We do the right thing, every time
Professionalism – We show up prepared and perform at a high level
Accountability – We own our actions and results
Family – We support our team and treat customers like our own

Why S&J Plumbing?

We’re not a private equity roll-up. We’re a locally run company that believes in investing in people, building strong teams, and making decisions for long-term success—not short-term profits.

As our Call Center & Sales Manager, you’ll lead one of the most important departments in the company. Every lead, every opportunity, and every customer relationship begins with your team.

You’ll have a direct impact on revenue growth, customer experience, team development, operational performance, and the future direction of the company. This is an opportunity to build systems, develop people, leverage cutting-edge AI technology, and create a world-class customer experience operation within a fast-growing organization.

If you’re ready to lead a team, drive performance, and build something special, apply today.

S&J Plumbing is an Equal Opportunity Employer

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Quick Apply

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Call Center Sales Manager

Lead the team that drives growth, revenue, and customer experience.

Compensation & Benefits

What You’ll Do

Sales Leadership & Revenue Growth

Call Center Leadership & Team Development

KPI Management & Performance Tracking

Dispatch & Customer Experience

AI Agent Management

After-Hours Operations

What We’re Looking For

Who We Are

Why S&J Plumbing?