Top 9979 Experience manager Jobs in Scotts Valley Ca

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Construction Office Manager & Lead Intake Coordinator
Nailed it Builders —Santa Clara, CA
- $5,000 - $7,000 a month
- Full-time
- Background check
- Spanish
- English
- Dental insurance
- 401(k)
Quick Apply
Senior Customer Service Representative
MASS PRECISION INC —San Jose, CA
- $85,000 - $100,000 a year
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
New Openings Summer expansion! FT & PT. Some sales experience needed. Training Provided.
Capital Recruiting Group —Morgan Hill, CA
- $75,000 - $325,000 a year
- Part-time
- Bilingual
- 18 years or older
- Customer service
- Paid training
- Opportunities for advancement
Quick Apply
General Manager
Perfect Union —San Jose, CA
- From $70,304 a year
- Weekends as needed
- Bilingual
- Background check
- Inventory control
- Paid training
- Health insurance
Quick Apply
General Manager - Restaurant
Manresa Bread —Santa Cruz, CA
- $90,000 - $100,000 a year
- Full-time
- Bar
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
City Clerk - Interim
City of Capitola —Capitola, CA
- $66.17 an hour
- Full-time
- Background check
- Clean driving record
- Word processing
Management Trainee
Enterprise Mobility —Santa Cruz, CA
- $64,315 a year
- Urgently hiring
- 18 years or older
- Business development
- Driver's License
- Profit sharing
- Health insurance
Guest Relations Manager
La Bahia Hotel and Spa —Santa Cruz, CA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Conflict management
- Free parking
- Paid jury duty
Quick Apply
Front Office Supervisor
La Bahia Hotel and Spa —Santa Cruz, CA
- $30.75 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Mentoring
- Paid jury duty
- Health savings account
Quick Apply
Business Process Manager - Lifecycle Marketing
Adobe —San Jose, CA
- $56.34 - $70.42 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Secretary
Challenger School Foundation —Saratoga, CA
- $29 - $32 an hour
- Email
- Background check
- Office
- Children
- 401(k)
Quick Apply
Manager Production Operations 2
Northrop Grumman —Sunnyvale, CA
- $146,600 - $219,800 a year
- Overtime
- Master's degree
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Customer Experience Manager
Granite Construction Company —Watsonville, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
12d
Customer Service Manager
Recology —Santa Clara, CA
- $95,360 - $119,200 a year
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
11d
Sales Manager - Four Points by Sheraton, Scotts Valley & Fairfield by Marriott, Santa Cruz
SCOTTS VALLEY HOTEL LP —Scotts Valley, CA
- Weekends as needed
- Mid-level
- 3 years
- Hotel
Quick Apply
Community Relations Manager
Dominican Oaks —Santa Cruz, CA
- $37.09 - $55.17 an hour
- Full-time
- Mid-level
- Apartments
- Associate's degree
Art Department Manager
University of California Santa Cruz —Santa Cruz, CA
- $107,000 - $117,000 a year
- Online Application
- Hybrid work
- Customer service
- Data analysis skills
- University
Assistant Director for Conference Services
University of California Santa Cruz —Santa Cruz, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Inventory management
- Research
- Office
ASSISTANT DIVISION CHIEF/PROGRAM MANAGER, DEPARTMENT OF MOTOR VEHICLES
Department of Motor Vehicles —Santa Clara County, CA
- $10,802 - $12,267 a month
- Online Application
- Office
- CDL
- US work authorization
- Disability insurance
- Health insurance
8d

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experience manager jobs near scotts valley ca

Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

experience manager jobs in scotts valley ca

Technical Support Manager - HVAC Construction

Construction Office Manager & Lead Intake Coordinator

Senior Customer Service Representative

New Openings Summer expansion! FT & PT. Some sales experience needed. Training Provided.

General Manager

General Manager - Restaurant

City Clerk - Interim

Management Trainee

Guest Relations Manager

Front Office Supervisor

Business Process Manager - Lifecycle Marketing

Secretary

Manager Production Operations 2

Customer Experience Manager

Customer Service Manager

Sales Manager - Four Points by Sheraton, Scotts Valley & Fairfield by Marriott, Santa Cruz

Community Relations Manager

Art Department Manager

Assistant Director for Conference Services

ASSISTANT DIVISION CHIEF/PROGRAM MANAGER, DEPARTMENT OF MOTOR VEHICLES

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