Top 1309 Team supervisor Jobs in Scottsdale, Az

Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
8d
Supervisor, Community Response
DoorDash USA —Tempe, AZ
- $82,800 - $121,800 a year
- Mid-level
- Bachelor's degree
- Military encouraged
- Paid parental leave
- Health insurance
Quick Apply
3d
Housekeeping Supervisor
HonorHealth —Scottsdale, AZ
- Full-time
- Hospital
- Mid-level
- 3 years
- Opportunities for advancement
Commercial Glazing Field Supervisor
True View Windows and Glass LLC —Phoenix, AZ
- $30 - $40 an hour
- Full-time
- Carpentry
- Background check
- Construction site
- Health insurance
- Dental insurance
Quick Apply
5d
RN Supervisor- Med/Surg 5th Floor
HonorHealth —Scottsdale, AZ
- Full-time
- Nursing
- Skilled nursing facility
- RN License
Maintenance Supervisor
Rincon Partners, LLC —Phoenix, AZ
- $25 - $29 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Supervisor Maintenance
Rogers Corporation —Chandler, AZ
- Mid-level
- Team management
- Experience equivalent to degree accepted
Quick Apply
CNC Machining Floor Supervisor
CAD Enterprises —Phoenix, AZ
- $30 - $38 an hour
- Full-time
- Supervising experience
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
Mobile Patrol Supervisor / Security Field Supervisor
Windom Security Strategies Today —Phoenix, AZ
- $22 - $23 an hour
- Weekends as needed
- Background check
- Clean driving record
- Military
- Health insurance
- Dental insurance
Quick Apply
Nursing Supervisor RN - NOC Shift
Resolve Diamondback —Phoenix, AZ
- Up to $50 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
2d
Program Supervisor
Sevita —Mesa, AZ
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Paid time off
Direct Support Program Supervisor
Sevita —Phoenix, AZ
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Paid time off
Security Site Supervisor
Transcend Security Solutions —Phoenix, AZ
- $21.50 an hour
- Full-time
- 18 years or older
- Heavy lifting
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
8d
Asbestos Abatement Supervisor
APEX Abatements LLC —Phoenix, AZ
- $70,000 - $80,000 a year
- Overtime
- Background check
- Clean driving record
- Customer service
- Paid training
- Relocation assistance
Quick Apply
Program Supervisor
Sevita —Chandler, AZ
- $19 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Paid time off
Program Supervisor
Sevita —Chandler, AZ
- $19 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Paid time off
Maintenance Supervisor
Arizona Industrial Properties —Phoenix, AZ
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Part Time Shift Supervisor in Costco
CDS (Club Demonstration Services) —Phoenix, AZ
- $17.50 an hour
- Part-time
- Serving
- 18 years or older
- No experience needed
- Health insurance
- Dental insurance
Marketing Supervisor
Acra Lending —Scottsdale, AZ
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health savings account
- AD&D insurance
Quick Apply
Maintenance Supervisor
Confidential —Phoenix, AZ
- $23 - $25 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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team supervisor jobs near scottsdale, az

Customer Service Supervisor

Delta Dental of Arizona -
Scottsdale, AZ

Apply Now

Job Details

$59,000 - $86,900 a year
8 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Excel
Word embeddings
Research
High school diploma or GED
Productivity software

Full Job Description

Description:

Delta Dental of Arizona, the state’s #1 dental insurance company, is looking for a proactive, proven Customer Service Supervisor with experience in training and coaching experience to provide support to the Customer Service team and two years of call center experience.

About You

You have a passion for helping customers and developing people. You’re a natural leader in helping others in a genuine and supportive way. You like to find answers to problems and innovations in workflows. You realize how you get there is just as important as getting there when it comes to your team. It’s just more fun to win as a team.

Your adaptability and creative problem-solving talents make you the go-to person in a pinch. The customer experience is paramount, and you know the balance between efficiency and spending the time to get the right answer. You feel great about all you’ve accomplished, but you’re ready for the next challenge.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

Interview, hire, and train all new hires, ensuring training materials are updated between courses
Work closely with subject matter experts to develop, coordinate, and deliver a formal training and mentorship program to ensure a smooth transition from the learning environment to daily production environment
Supervise a team of call center agents
Conduct quality review audits of the assigned Customer Service Representatives. Observe performance, techniques, adherence to policies/procedures, and application of guidelines
Provide coaching, advice, and guidance based on audit findings, and deliver regular performance feedback to the customer service representatives
Identify adverse performance patterns. Collaborate with the Customer Service Manager to achieve and maintain quality assurance standards and service level agreements. Maintain responsibility for counseling agents failing to meet standards
Analyze quality assurance data to identify trends, report findings, and suggest improvement recommendations; integrate approved changes into training materials and share with current call center agents. Proactively identify knowledge gaps following the implementation of any major change
Develop and revise quality monitoring procedures and standards guidelines based on changes to policies, processes, systems, or other measures
Handle escalated calls, as needed
Approve timecards biweekly; manage and correct timesheet errors
Complete monthly one-to-one coaching with all assigned associates
Set annual goals, complete monthly scorecards, and write/administer annual performance evaluations for each member of the team. Working with the Call Center Manager, determine amounts for annual increases and bonuses, if applicable, and administer reviews to associates
Perform needs analysis and identify learning opportunities that meet the call center’s needs
Maintain a comprehensive working knowledge of all policies, procedures, and plan benefits for all operations
During periods of excessive call volume, assist by taking inbound calls, emails, and assisting the CS team with researching inquiries
Develop job aides, incentive systems, and other tools to continually elevate the overall quality of customer interactions
Performs all other duties as assigned by management
This position is a hybrid local remote position. Most days at home with some days at our Scottsdale, Arizona office

The starting pay for this role includes a base salary of $59,000 - $86,900. Hybrid remote.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred
Two or more years Call Center experience
Dental or medical experience preferred
One year of quality assurance and/or staff development in a customer service environment
Excellent written and verbal communication skills
Experience monitoring all types of customer contacts and providing feedback
Proficiency in Microsoft Word and Excel
Self-motivation, as well as the ability to work in a team environment
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

Refine Your Search

team supervisor jobs in scottsdale, az

Customer Service Supervisor

Supervisor, Community Response

Housekeeping Supervisor

Commercial Glazing Field Supervisor

RN Supervisor- Med/Surg 5th Floor

Maintenance Supervisor

Supervisor Maintenance

CNC Machining Floor Supervisor

Mobile Patrol Supervisor / Security Field Supervisor

Nursing Supervisor RN - NOC Shift

Program Supervisor

Direct Support Program Supervisor

Security Site Supervisor

Asbestos Abatement Supervisor

Program Supervisor

Program Supervisor

Maintenance Supervisor

Part Time Shift Supervisor in Costco

Marketing Supervisor

Maintenance Supervisor

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