Top 4437 Customer experience manager Jobs in Shawnee, Ks

Service Team Leader
Hill's Pet Nutrition —Overland Park, KS
- $64,000 - $96,000 a year
- Monday to Friday
- Hybrid work
- Sales
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Team Lead of Intake (Kansas City, MO / Hybrid)
FreedomCare —Kansas City, MO
- $24 - $26 an hour
- No weekends
- Spanish
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Supervisor - Patient Care Coordinator
AssistRx —Overland Park, KS
- $59,000 - $66,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Arts and Events Supervisor
The City of Overland Park —Overland Park, KS
- $28.51 - $31.50 an hour
- Weekends as needed
- Background check
- CPR Certification
- Marketing
Success Operations Manager (173329)
Colgate-Palmolive —Overland Park, KS
- $96,800 - $137,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Senior level
- Profit sharing
- Paid parental leave
Area Manager
Amazon.com Services LLC —Riverside, MO
- $70,000 - $90,900 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Project Manager/Revit Draftperson
ElevenTen Systems LLC —Lenexa, KS
- $60,000 - $105,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Account Manager
Grapevine Designs —Olathe, KS
- $50,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Marketing
- Health savings account
- Health insurance
Quick Apply
Account Manager
Grapevine Designs —Prairie Village, KS
- $50,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Marketing
- Health savings account
- Health insurance
Quick Apply
Community Manager- Blacklark
Iron Door Management —Kansas City, KS
- $22 - $25 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
4d
Telecom Project Manager
One way Wireless Construction —Basehor, KS
- $100,000 - $110,000 a year
- Full-time
- Construction site
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Safety Manager
Vance Brothers —Kansas City, MO
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Outlook
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
15h
KidStrong General Manager
KidStrong Kansas —Olathe, KS
- $40,000 - $50,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Management
- Health insurance
- Paid time off
Quick Apply
Jewelry Store Manager
Noble House LTD —Overland Park, KS
- From $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Employee discount
- Flexible schedule
Quick Apply
Account Manager
Grapevine Designs —Gardner, KS
- $50,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Marketing
- Health savings account
- Health insurance
Quick Apply
Manager, Maintenance
Premium Waters —Riverside, MO
- Full-time
- Customer service
- 5 years
- Word processing
- Wellness program
- Disability insurance
Quick Apply
Account Manager
Grapevine Designs —Lees Summit, MO
- $50,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Marketing
- Health savings account
- Health insurance
Quick Apply
Corporate Safety Manager
Belger Cartage Service, Inc. —Kansas City, MO
- $70,000 - $90,000 a year
- Full-time
- Up to 50% travel
- Construction site
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Installation Manager
RITE RUG CO —Kansas City, MO
- $55,000 - $58,000 a year
- Management
- Mid-level
- High school diploma or GED
13d
Hotel General Manager
My Place Hotel —Overland Park, KS
- $60,000 - $65,000 a year
- Full-time
- Background check
- Supervising experience
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
11h

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customer experience manager jobs near shawnee, ks

Service Team Leader

Hill's Pet Nutrition -
Overland Park, KS

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Job Details

$64,000 - $96,000 a year

Benefits

Profit sharing
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Customer communication
Bachelor's degree

Full Job Description

No Relocation Assistance Offered
Job Number #173125 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

At Hill’s we have a purpose to transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

A Team Leader is responsible for delivering an exceptional customer experience through a team of agents. In this role you will provide leadership, coaching and support to a team, and develop plans to achieve CXEC KPI targets. This includes improving contact center processes, metrics, and activities. The role also includes addressing any escalations, issues/ disputes from customers and/ or consumers. The Service Team successfully manages interactions with Veterinary Clinics and Neighborhood Pet Store by providing support to Hill’s online business facing platforms addressing inquiries and complaints, as well as providing assistance in order management and maintaining account information.

This is a hybrid position Monday - Friday supporting 2 shifts of agents between the hours of 8:00am - 5:00pm. Based on the area you are assigned, you can be assigned in-office days on Monday/Tuesday or Wednesday/Thursday.

Responsibilities:

Responsible for managing and leading the day-to-day operations of a team of agents and senior agents to provide an optimal customer experience and one-call resolution
Provide leadership and assist with daily activity to include working with other departments to resolve customer issues
Manage performance check-ins, champion agent development and coaching, and support activities that focuses on caring, being inclusive and acting courageous
Recruit and retain key agent talent
Establish procedures and monitor assignments &/or projects, to include leading teams through continuous improvement and change management
Evaluate and analyze KPI’s and data insights to drive continuous improvement
Participate in cross-functional project teams, being a key stakeholder for CXEC and sharing perspectives to ensure a positive customer experience

Required Qualifications:

Bachelor's degree
2+ years experience in a customer related role such as sales, customer service, or other related experiences
Proficient with customer service technology tools such as SAP Service Cloud, Nice in Contact, SAP master data, data analytic platforms and Google Suite or Microsoft Office tools and email

Preferred qualifications:

2+ years supervisor experience
1+ years in a customer facing role

Compensation and Benefits
Salary Range $64,000.00 - $96,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

#LI-Hybrid

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Refine Your Search

customer experience manager jobs in shawnee, ks

Service Team Leader

Team Lead of Intake (Kansas City, MO / Hybrid)

Supervisor - Patient Care Coordinator

Arts and Events Supervisor

Success Operations Manager (173329)

Area Manager

Project Manager/Revit Draftperson

Account Manager

Account Manager

Community Manager- Blacklark

Telecom Project Manager

Safety Manager

KidStrong General Manager

Jewelry Store Manager

Account Manager

Manager, Maintenance

Account Manager

Corporate Safety Manager

Installation Manager

Hotel General Manager

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