Top 12 It support Jobs in Siletz, Or

Help Desk Technician - Remote
Pantheon Computer Systems —United States
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
5d
Traveling I.T Support Analyst
Chemtrade —United States
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Tier 1 Support Technician
Axiom —United States
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
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IT Service Desk Technician
Colletti Tech, LLC —United States
- Part-time
- Remote
- Windows
- Computer networking
- 1 year
- Health insurance
- Dental insurance
Quick Apply
1d
Hearing Device Support Specialist
4AM MEDIA —United States
- $20 - $25 an hour
- Part-time
- Remote
- Older adults
- Communication skills
- Telehealth
- On-the-job training
- Flexible schedule
Quick Apply
5d

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Traveling I.T Support Analyst
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5d

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Help Desk Technician - Remote

Pantheon Computer Systems
United States

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Teamwork
Windows
Email configuration (technical support)
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Desktop administration
CompTIA Security+
CompTIA A+
Ticketing system technical support

Full Job Description

Are you great with people?

Do you enjoy talking with end users and helping them solve technical problems? Are you looking to take your IT career to the next level in a customer-focused, team-centered environment?

Pantheon Computers may have a career opportunity for you.

We are looking for a customer service-oriented Help Desk Technician to provide efficient, accurate technical support across multiple client environments. In this role, you will serve as a front-line resource for end users, resolving a mix of Level 1 and Level 2 issues while maintaining strong communication, accurate documentation, and a high-quality customer experience.

The goal is simple: solve problems well, keep customers informed, and help maintain the level of service and value Pantheon Computers is known for.

Position Summary

The Help Desk Technician is responsible for resolving end-user technical issues across multiple client environments, with a focus on efficient ticket resolution, strong customer service, and adherence to service standards. This role operates within the Help Desk and handles a mix of Level 1 and Level 2 issues, collaborating with escalation technicians when necessary.

This position is ideal for someone who enjoys helping people, can move quickly from task to task, and wants to continue growing their technical skills in a supportive team environment.

Core Responsibilities
Help Desk Ticket Resolution

Resolve service desk tickets related to Windows 10/11, Microsoft 365 applications, email configuration, printers, VPN, connectivity, workstation issues, and basic access problems. Maintain high-quality resolution rates and meet SLA targets.

End-User Support

Provide professional remote support across multiple client environments. Walk customers through the problem-solving process, follow up as needed, provide feedback, and see issues through to resolution.

Identity & Access Management

Perform Entra ID / Azure AD tasks including user creation, deactivation, license assignment, password resets, and MFA support. Escalate complex identity or access issues when appropriate.

Basic Technical Troubleshooting

Diagnose basic networking issues including TCP/IP, DNS, DHCP, VPN, and connectivity concerns. Troubleshoot hardware, software, and workstation problems while identifying when escalation is required.

Ticket Ownership & Escalation Collaboration

Track, route, and redirect issues to the correct resources when needed. Properly escalate unresolved issues while providing full troubleshooting context. Work tickets in tandem with escalation technicians rather than simply handing off ownership, remaining engaged through resolution to support knowledge development and reduce long-term dependency on escalation resources.

Documentation & Systems Usage

Ensure proper recording, documentation, and closure of all tickets. Update customer data, document work in the ticketing system, utilize IT Glue, produce activity updates as needed, and contribute to knowledge base improvements.

Continuous Improvement

Recommend procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products, services, tools, and client environments.

Qualifications
Required

2–4 years of IT help desk experience
Experience supporting Windows 10/11
Experience with Microsoft 365 applications and administration
Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN
Familiarity with ticketing systems
Strong client-facing and communication skills
Customer service orientation
Ability to work efficiently and move from task to task quickly

Preferred

One relevant certification, such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals
Experience with RMM tools
Experience with endpoint security tools
MSP experience

Role Boundaries

This role focuses on Help Desk ticket resolution and collaborative escalation. It does not own escalation queues, perform advanced engineering, or lead infrastructure projects.

Company Culture

Pantheon Computers is a team-centered environment built around service, accountability, fairness, innovation, and continuous improvement. We value people who communicate well, take ownership, support their teammates, and care about delivering excellent customer experiences.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Application Question(s):

Do you have experience supporting Windows 10/11?
Do you have experience with Microsoft 365 applications and administration?

Experience:

IT help desk: 2 years (Required)

Location:

United States (Required)

Work Location: Remote

Quick Apply

Refine Your Search

it support jobs in siletz, or

Help Desk Technician - Remote

Traveling I.T Support Analyst

Tier 1 Support Technician

IT Service Desk Technician

Hearing Device Support Specialist

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