Top 92 Customer care coordinator Jobs in Smithtown, Ny

Service Coordinator - (Onsite)
W Services Group LLC —Hauppauge, NY
- $23 - $26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
Quick Apply
Optometry Front Desk Coordinator
Professional Optometry Vision Care —Commack, NY
- $20 - $26 an hour
- Full-time
- Microsoft Excel
- Writing skills
- Office
- Health insurance
- 401(k)
Quick Apply
Associate Cleaning Services
W Services Group LLC —Hauppauge, NY
- $21.50 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
Quick Apply
2d
Intake Coordinator
Always Compassionate Home Care —Melville, NY
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Customer service
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Patient Coordinator (Per Diem)
Schweiger —Smithtown, NY
- $17 - $21 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Health savings account
- Disability insurance
Quick Apply
Insurance Authorization and Verification Coordinator
Professional Care Physical Therapy —Commack, NY
- $22 - $25 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Unit Coordinator
Stony Brook Administrative Services —East Setauket, NY
- $21.74 - $27.95 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
Private Pay Intake Coordinator
Always Compassionate Home Care —Melville, NY
- $62,000 - $72,000 a year
- Full-time
- HIPAA
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Associate Patient Care Coordinator
Optum —Huntington, NY
- $16.15 - $28.80 an hour
- Urgently hiring
- Spanish
- Computer literacy
- Urgent Care
- AD&D insurance
- Employee stock purchase plan
Part Time Associate Patient Care Coordinator
Optum —Huntington, NY
- $16.15 - $28.80 an hour
- Urgently hiring
- Spanish
- Computer literacy
- Urgent Care
- AD&D insurance
- Employee stock purchase plan
Assistant Surgical Coordinator
OCLI Vision —Port Jefferson, NY
- $19 - $29 an hour
- Full-time
- Surgery
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Professional Physical Therapy —Hauppauge, NY
- $18 - $21 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Intake Coordinator - Commack, NY
Local Infusion —Commack, NY
- $24 - $25 an hour
- Full-time
- Current TB test
- Customer service
- BLS Certification
- Paid parental leave
- Disability insurance
Quick Apply
Patient Care Coordinator
Evolve Psychiatry —Hauppauge, NY
- $22 - $25 an hour
- Full-time
- Psychiatry
- Adults
- HIPAA
Quick Apply
Patient Care Coordinator
Optum —Syosset, NY
- $18 - $32 an hour
- Urgently hiring
- Microsoft Outlook
- OSHA
- Computer literacy
- AD&D insurance
- Employee stock purchase plan
Patient Coordinator (Medical Receptionist)
Access Physical Therapy & Wellness —Smithtown, NY
- $18 - $20 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Dental insurance
- Paid time off
Infusion Intake Coordinator
Always Compassionate Home Care —Melville, NY
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Medicaid Coordinator
Rehab Healthcare Center —Nassau County, NY
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Insurance Coordinator
Fresenius Medical Care —Lindenhurst, NY
- $59,000 - $90,000 a year
- Full-time
- Customer service
- Mid-level
- Clinic
Endodontic Patient Coordinator
Babylon Dental Care —Patchogue, NY
- $28 - $30 an hour
- Full-time
- Private practice
- Hospitality
- Spanish
- Paid holidays
- Health insurance
Quick Apply

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Service Coordinator - (Onsite)

W Services Group LLC -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$23 - $26 an hour

Qualifications

Customer follow-ups
Cleaning & sanitation management
Communication with suppliers
Customer communication
Managing commercial facilities cleaning teams
Team member evaluation
Contractor management
Microsoft Outlook
Service scheduling
Client inquiry handling
Team scheduling
Performance feedback (performance evaluation method)
Sales proposal writing
Mid-level
Incident Escalation
Proposal writing
Team training
Industry trends
Issue tracking
Client management
Order placement
Scope management
Facilities maintenance customer service
Progress management
Order tracking
Cross-functional collaboration
Communication skills
Project stakeholder communication

Full Job Description

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

About the Role

The Service Coordinator position owns the execution and oversight of all cleaning services within your assigned market, including both recurring and demand-based work. Act as the primary point of contact for Contractor partners and clients, ensuring high-quality service delivery, on-time completion, accurate billing, and strong communication with internal and external stakeholders.

PRIMARY RESPONSIBILITIES:

Management of Recurring & Demand Services:

Ensure all services to be performed are sent to contractor partners (CPs) per scheduling cycle.
Ensure work order listing is sent out to the CPs per the scheduling cycle.
Ensure all callbacks are completed in a timely manner.
Track all complaints, no-shows, and service failures to resolution using RTS process in WAVES. Assign RTS to field or Contractor relations team members when appropriate.
Provide timely responses to client inquiries/issues. Responses to clients should be within an hour for hot escalations and before the end of the day for standard matters.
Ensure recurring services are scheduled within scheduling cycle. If not, receive approval from Client to extend and/or cancel.
Ensure all clients 3rd party web platforms are accurately updated/closed out to ensure accounting department can invoice client.
Order any required product from suppliers for services as needed.
Advise the client of any security guard requirements as needed.
Coordinator and schedule lift rentals as needed.
Review Daily Note Report/RTS Report following up on all issues/complaints in your Market(s).
Manage all demand-based cleaning work from initiation to completion.
Proactively track open work orders and escalate or resolve delays quickly.

Execute Demand Services

Accept/acknowledge all new work requests that are received within one hour of receipt.
Speak with store management to clarify the scope of work.
Ensure contract partners provide the necessary information for proposals (primary scope of work being completed, number of techs/hours, square footage, supply/equipment/chemical costs, photos).
Prepare and post accurate client proposals. Ensure this is within client protocol and time frames.
Schedule all approved demand services are scheduled and completed within a timeframe to meet client SLAs.
Maintain ongoing communications with CPs to clarify scopes, expectations, and scheduling needs as work orders progress.
Ensure work orders are accurately updated with all CP & client pricing to ensure the billing department can invoice the client without delay.

Mark Team Responsibilities

Work closely with Associates, Contractor Relations and Field ops to ensure smooth coordination within assigned market.
Lead or contribute to market team calls, performance reviews, and contractor discussions.
Share trends, risks, and opportunities related to market performance.
Track all complaints, no-shows, and service failures to resolution.
Escalate complex issues to Contractor Relations and Area Manager or management as needed.
Ensure all service issues are followed through to closure.
Identify underperforming CO’s provide feedback to internal teams and recommend changes where appropriate

Special Projects As Assigned

Accept additional responsibilities or projects as needed.
Provide support and training to others inside and outside the department as needed to fulfill business needs.

Skills

Proficient in Waves and able to use client’s third party websites.
Proficiency in MS Outlook, Word and able to use basic Excel.
Ability to multitask and solve problems with clear communication.
Team player with a positive attitude.

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.

Quick Apply

Refine Your Search

customer care coordinator jobs in smithtown, ny

Service Coordinator - (Onsite)

Optometry Front Desk Coordinator

Associate Cleaning Services

Intake Coordinator

Patient Coordinator (Per Diem)

Insurance Authorization and Verification Coordinator

Unit Coordinator

Private Pay Intake Coordinator

Associate Patient Care Coordinator

Part Time Associate Patient Care Coordinator

Assistant Surgical Coordinator

Patient Care Coordinator

Intake Coordinator - Commack, NY

Patient Care Coordinator

Patient Care Coordinator

Patient Coordinator (Medical Receptionist)

Infusion Intake Coordinator

Medicaid Coordinator

Insurance Coordinator

Endodontic Patient Coordinator

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