Top 857 Customer experience specialist Jobs in Solon Oh

GRC-LMS Customer Success Specialist II
K2-GRC —Hudson, OH
- From $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
- Health savings account
- Health insurance
Quick Apply
Customer Account Specialist
Ravago Americas —Twinsburg, OH
- $56,000 a year
- ERP systems
- English
- Mid-level
Quick Apply
Technical Support Specialist
Guard 1 by TimeKeeping Systems —Solon, OH
- $60,000 - $70,000 a year
- Full-time
- Background check
- Azure
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Service Professional - 401K
Charles Schwab —Richfield, OH
- $25.43 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Woodmere, OH
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Experience Specialist
Majestic Steel USA, Inc. —Pepper Pike, OH
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers —Akron, OH
- From $16.50 an hour
- Overtime
- Remote
- Microsoft Word
- Microsoft Excel
- Writing skills
- Paid training
- Health insurance
Bilingual Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers —Akron, OH
- Full-time
- Remote
- 401(k)
Customer Experience Specialist
Tesla —Lyndhurst, OH
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Customer Service Specialist
Tremco CPG Inc. —Beachwood, OH
- $48,000 - $54,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
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Order Specialist
Avtron Power Solutions —Valley View, OH
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist - Manufacturing
Materion Brush Inc —Mayfield Heights, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Customer Relations Specialist – Process Analyst
Northeast Ohio Regional Sewer District —Cleveland, OH
- $62,540 - $93,810 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Free parking
- Wellness program
Quick Apply
8d
Video Specialist
Haver & Boeker Wire Weaving Inc. —Mentor, OH
- Extended hours
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
MRO Sourcing Specialist
3B SUPPLY —Beachwood, OH
- Full-time
- Background check
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
Sales Specialist
Crestmont Buick GMC —Beachwood, OH
- $60,000 - $100,000 a year
- Full-time
- Background check
- Dealership
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Maintenance Professional
BRUZIV PARTNERS LLC —Cuyahoga Falls, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Driver's License
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
9d
Mr. Electric- Electric Professional
Trades Holding —Twinsburg, OH
- $80,000 - $150,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Residential
- Paid training
- Health insurance
Quick Apply
Accounts Receivable - Credit Specialist
Enerco Group Inc. —Cleveland, OH
- $23 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Shelter Specialist
Geauga Humane Society's Rescue Village —Novelty, OH
- From $20 an hour
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d

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GRC-LMS Customer Success Specialist II

K2-GRC -
Hudson, OH

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Account development
Bachelor's degree
Client services
Customer relationship management
Account management

Full Job Description

About K2 GRC

K2 GRC helps organizations manage governance, risk, and compliance through practical software solutions, structured implementation, and ongoing customer partnership. We are looking for a Customer Success Specialist II who can help clients successfully adopt the K2 GRC platform, achieve measurable business outcomes, and build long-term value from their investment.

Position Overview

The Customer Success Specialist II is a key customer-facing role responsible for onboarding, relationship management, product adoption, renewals, retention, and account growth.

This is a post-sale role focused on helping customers succeed after they purchase the K2 GRC platform. The ideal candidate will serve as a trusted advisor to customers, helping them implement the platform, understand best practices, increase adoption, and achieve their business and compliance goals.

This role is more than customer support. The Customer Success Specialist II will proactively manage customer relationships, monitor account health, identify churn risks, coordinate renewals, and uncover expansion opportunities within existing accounts.

Key Responsibilities

Customer Relationship Management

The Customer Success Specialist II will serve as the primary point of contact for assigned customer accounts and build long-term relationships with executive buyers, operational users, and administrative contacts. This role requires regular customer communication, proactive account management, renewal tracking, and early identification of churn risks.

Onboarding and Product Adoption

This role will lead new customers through onboarding and implementation, helping define goals, timelines, responsibilities, and success criteria. The Customer Success Specialist II will train customers on platform functionality, monitor usage and engagement, identify adoption gaps, and help customers connect K2 GRC capabilities to measurable operational, compliance, and business outcomes.

Retention and Expansion

The Customer Success Specialist II will support customer retention by coordinating renewals and conducting value assessments with key stakeholders. This role will also identify appropriate upsell and cross-sell opportunities based on customer needs, additional departments, new use cases, or related organizations within the customer’s ecosystem.

Cross-Functional Collaboration

The Customer Success Specialist II will work closely with sales, marketing, customer support, product, engineering, and leadership to deliver a consistent customer experience. This person will also act as the voice of the customer by sharing feedback, feature requests, and customer pain points with internal teams.

Problem Solving and Escalation

The Customer Success Specialist II will take ownership of customer escalations, diagnose issues, coordinate with technical support or product teams, and communicate clearly with the customer through resolution. This role requires urgency, accountability, and the ability to turn difficult customer situations into positive experiences.

Qualifications

· 3 to 5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role within a SaaS or technology company.

· 2+ years of experience managing strategic customer accounts, preferably in the $20K to $100K ARR range.

· Experience supporting customer renewals, retention, onboarding, adoption, or account expansion.

· Ability to interpret customer KPIs, usage trends, and engagement data to identify at-risk accounts or dissatisfied users.

· Strong presentation, communication, and relationship management skills.

· Excellent active listening skills and the ability to navigate customer concerns or conflict professionally.

· Proven ability to lead customer onboarding or implementation processes.

· Experience in governance, risk, compliance, cybersecurity, healthcare compliance, or related operational software is strongly preferred.

· Comfortable working cross-functionally with sales, product, engineering, support, and leadership teams.

Education and Certifications

· Bachelor’s degree in Business or a related field preferred.

· Equivalent professional experience will also be considered.

· PMP, CCMP, Lean Six Sigma Yellow Belt, or similar process/project certification is a plus.

Ideal Candidate

The ideal candidate enjoys working directly with customers, building relationships, solving problems, and helping organizations get real value from software.

You are organized, proactive, and comfortable managing multiple accounts at the same time. You can balance customer advocacy with business goals, explain software clearly, build trust with stakeholders, and take ownership when a customer needs help.

Why Join K2 GRC

This is an opportunity to join a growing GRC software business in a customer-facing role with direct influence on customer satisfaction, retention, and growth. You will help shape how customers adopt the platform, how success is measured, and how the customer journey improves over time.

How to Apply

Qualified candidates should submit a resume and a brief summary of relevant experience in customer success, SaaS, compliance, cybersecurity, account management, or client services.

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in solon oh

GRC-LMS Customer Success Specialist II

Customer Account Specialist

Technical Support Specialist

Client Service Professional - 401K

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Customer Experience Specialist

Remote Full-Time Permanent Customer Experience Specialist

Bilingual Remote Full-Time Permanent Customer Experience Specialist

Customer Experience Specialist

Customer Service Specialist

Order Specialist

Customer Support Specialist - Manufacturing

Customer Relations Specialist – Process Analyst

Video Specialist

MRO Sourcing Specialist

Sales Specialist

Maintenance Professional

Mr. Electric- Electric Professional

Accounts Receivable - Credit Specialist

Shelter Specialist

I want to receive the latest job alert for customer experience specialist in solon oh

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