Customer Service Manager
PASONA N A, INC. —Farmington Hills, MI
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Supervising experience
5d
General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
Merchandising Service Manager
Lowe's —Southfield, MI
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Service Manager
Wolverine Truck Group —Ypsilanti, MI
- From $90,000 a year
- 8 hour shift
- Sales
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Lead HVAC Service Technician
Air Handlers Corporation —Clarkston, MI
- $30 - $50 an hour
- Full-time
- Clean driving record
- Customer service
- Driver's License
- Fuel card
- Health insurance
Quick Apply
Lawn Care Service Manager
Natural Way Lawn and Tree —Taylor, MI
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Irrigation Service Manager
Lucia Landscaping —Roseville, MI
- $50,000 - $65,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
11d
HVAC Service Tech Lead
Detroit Heating and Cooling Co —Waterford, MI
- $32 - $42 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Clinical Supervisor - Case Management Adult Services
Easterseals MORC —Southfield, MI
- Full-time
- LPC
- Mid-level
- 3 years
- Mileage reimbursement
- Health savings account
Quick Apply
6d
Mercedes-Benz Service Manager
Mercedes-Benz of Bloomfield Hills —Bloomfield Hills, MI
- Full-time
- Dealership
- In-person
- Senior level
Quick Apply
5d
Regional Sales Manager - Service
Trumpf —Plymouth, MI
- Full-time
- Mid-level
- Office
- 3 years
Manager - Transplant Service Revenue Mgmt. (Detroit, MI)
Henry Ford Health —Detroit, MI
- Full-time
- Microsoft Access
- Hospital
- 5 years
- Health insurance
- Dental insurance
Supervisor - Child and Family Services
Spaulding For Children —Southfield, MI
- $55,000 - $60,000 a year
- Full-time
- Master of Social Work
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
9d
Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
General Manager
Sullivan's Steakhouse —Detroit, MI
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- 5 years
- Driver's License
- Paid training
- Health insurance
Quick Apply
1d
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Novi, LLC —Novi, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Customer Service Supervisor (CSS)
Petsuites of America —Novi, MI
- Weekends as needed
- Inventory management
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Service Writer / Heavy Duty Diesel Repair and Maintenance
Save Truck Services LLC —Wixom, MI
- $23 - $29 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
10d
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Macomb, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply

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service manager jobs near southfield mi

Customer Service Manager

PASONA N A, INC. -
Farmington Hills, MI

Apply Now

Job Details

Full-time
$80,000 - $110,000 a year
5 days ago

Qualifications

Customer returns handling
Team supervision
Managing teams in a customer support role
SAP
Supply chain inventory management
High school diploma or GED
Managing clients in a customer support role
Supervising experience
Leading team collaboration initiatives
Managing projects
Logistics order management
Project leadership

Full Job Description

Customer Service Manager – Order Management & SAP

Location: Selma, TX (San Antonio area), or Farmington Hills, MI (Detroit area)

Work Arrangement: Hybrid – Up to One Remote Day per Week

Salary: Up to $110,000, Based on Experience

Additional Compensation: Annual Bonus

Travel: Approximately Once Every One to Two Months

Employment Type: Full-Time, Exempt

Position Overview

A global manufacturing company is seeking a Customer Service Manager to lead its customer support and order fulfillment operations. This position supports advanced sealing products primarily serving the semiconductor industry.

The Customer Service Manager will oversee a team of approximately five to nine employees and manage the complete order-to-cash process, including order entry, inventory coordination, shipping, invoicing, returns, and customer support.

This role will also lead the team’s transition from manual processes and QuickBooks to SAP. The ideal candidate has strong SAP experience, understands customer service operations from order through delivery and billing, and can drive process improvement while maintaining excellent customer relationships.

Key Responsibilities

Lead, train, and develop the customer service and order fulfillment team.
Oversee order entry, order status, inventory availability, shipping, invoicing, returns, and customer issue resolution.
Manage the complete order-to-cash process and ensure accurate, on-time order fulfillment.
Lead the transition of customer records, open orders, billing history, and invoicing workflows from QuickBooks to SAP.
Coordinate with Sales, Purchasing, Production Planning, Quality, Engineering, warehouses, overseas plants, vendors, and logistics providers.
Resolve billing discrepancies and oversee credit memos, debit memos, returns, and RMA reconciliation.
Develop and standardize procedures for order processing, returns, and escalated customer concerns.
Monitor order backlogs, shipment performance, order accuracy, response times, and customer satisfaction.
Identify operational issues and implement practical process improvements.

Required Qualifications

High school diploma or GED; additional education is welcome.
Five or more years of related experience in customer service, order management, commercial operations, supply chain, logistics, or a similar function.
At least two years of customer service experience.
Hands-on SAP experience.
Strong understanding of order management, inventory, fulfillment, logistics, and invoicing.
Experience leading employees, projects, or operational processes.
Strong communication, analytical, problem-solving, and organizational skills.
Ability to manage multiple priorities and work effectively across global time zones.
Authorization to work in the United States without current or future visa sponsorship.
Ability to travel between the Texas and Michigan locations approximately once every one to two months.

Preferred Qualifications

Previous experience as a Customer Service Manager, Supervisor, Team Lead, Order Management Manager, or Commercial Operations Manager.
QuickBooks experience.
Experience with SAP implementation or system migration.
Experience in semiconductor, automotive, manufacturing, industrial products, electronics, distribution, or trading-company environments.
Experience coordinating with international factories, suppliers, warehouses, and logistics providers.
Familiarity with consignment accounts, work-in-process platforms, or RMA processes.
Japanese-language proficiency is a strong plus.

What We’re Looking For

We are looking for a customer-focused leader who takes ownership, understands commercial operations, and can confidently resolve problems while maintaining professional relationships. The successful candidate will be comfortable improving manual processes, establishing standardized workflows, and leading a team through operational change.

Apply Now

Refine Your Search

service manager jobs in southfield mi

Customer Service Manager

General Manager – Healthcare Customer Service Operations

Merchandising Service Manager

Service Manager

Lead HVAC Service Technician

Lawn Care Service Manager

Irrigation Service Manager

HVAC Service Tech Lead

Clinical Supervisor - Case Management Adult Services

Mercedes-Benz Service Manager

Regional Sales Manager - Service

Manager - Transplant Service Revenue Mgmt. (Detroit, MI)

Supervisor - Child and Family Services

Clinical Supervisor Adult Outpatient Services

Customer Service & Sales Administration Manager

General Manager

Aquatics Manager

Customer Service Supervisor (CSS)

Service Writer / Heavy Duty Diesel Repair and Maintenance

Aquatics Manager

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