Top 800 Administrative services Jobs in Sparks, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Administrative Coordinator - Accounting
AEI Consultants —Reno, NV
- $22 - $25 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
Administrative Assistant
Plenium Builders —Sparks, NV
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
18h
Customer Service/Data Entry
Saginaw Control and Engineering —Reno, NV
- Urgently hiring
- Microsoft Outlook
- No experience needed
- Office
- Paid holidays
- Health insurance
Operations Administrator
Northern Nevada Medical Group —Sparks, NV
- $100,256 - $150,384 a year
- Full-time
- Inventory management
- Writing skills
- 3 years
- Health insurance
- Dental insurance
Human Resources Generalist
The Clorox Company —Reno, NV
- $68,000 - $135,800 a year
- Full-time
- Mid-level
- Administrative experience
- Data entry
- Health insurance
- Adoption assistance
14d
Receptionist/Administrative Assistantant
Magnus Title Agency of Nevada —Reno, NV
- $20 - $22 an hour
- Full-time
- Bilingual
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
6d
Warehouse Office Support
Home Depot —Spanish Springs, NV
- $23 an hour
- Entry level
Administrative Assistant 1
Ormat Technologies —Reno, NV
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Administrative Assistant
American Lineman College —Reno, NV
- Up to $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Dental insurance
Quick Apply
13d
Deputy Clerk – Resource Center and Protection Order Help Center
The Second Judicial District Court —Reno, NV
- $64,625.60 - $84,032.00 a year
- Online Application
- Spanish
- Microsoft Outlook
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist/Office Assistant
Made in the Shade Reno —Reno, NV
- $18 - $24 an hour
- Part-time
- Computer literacy
- Office
- In-person
Quick Apply
10d
Administrative Assistant
Summit Millworks, LLC —Sparks, NV
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
11d
Administrative Assistant- Field
Gray Construction —Reno, NV
- $25 - $30 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Claims Specialist
Recology —Sparks, NV
- $25.94 - $32.43 an hour
- Research
- Mid-level
- Office
- Wellness program
- Paid holidays
Administrative Coordinator
Insurance Services of Northern Kentucky —Reno, NV
- Basic math
- Office
- Administrative experience
Quick Apply
Administrative Specialist
RoadSafe Traffic Systems —Sparks, NV
- $20 - $24 an hour
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Front Desk - Cosmetic Surgery Center (Training Provided!)
Sono Bello —Reno, NV
- $45,000 a year
- Email
- High school diploma or GED
- Bachelor's degree
- Perioperative Care
- Paid holidays
- Health insurance
Quick Apply
Patient Care Coordinator - Champagne Family Dentistry Sparks
CHAMPAGNE FAMILY DENTISTRY —Sparks, NV
- Full-time
- Dental office
- Inventory management
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Receptionist - State Farm Agent Team Member
Jenn Weible - State Farm Agent —Sparks, NV
- $45,000 - $60,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
2d

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

administrative services jobs in sparks, nv

Director, Member Advocate Center

Administrative Coordinator - Accounting

Administrative Assistant

Customer Service/Data Entry

Operations Administrator

Human Resources Generalist

Receptionist/Administrative Assistantant

Warehouse Office Support

Administrative Assistant 1

Administrative Assistant

Deputy Clerk – Resource Center and Protection Order Help Center

Front Desk Receptionist/Office Assistant

Administrative Assistant

Administrative Assistant- Field

Claims Specialist

Administrative Coordinator

Administrative Specialist

Front Desk - Cosmetic Surgery Center (Training Provided!)

Patient Care Coordinator - Champagne Family Dentistry Sparks

Receptionist - State Farm Agent Team Member

I want to receive the latest job alert for administrative services in sparks, nv

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