Top 216 Director Jobs in Sparks Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Supply Chain Facility Director
JCPenney —Reno, NV
- $170,000 - $215,000 a year
- Full-time
- Background check
- Data analysis skills
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Program Director: Coaching, Education & Shared Services
AHA PROJECTS —Reno, NV
- $72,000 - $77,000 a year
- Full-time
- In-person
- Senior level
- Paid holidays
- Health insurance
Quick Apply
1d
Senior Living Executive Director RFA
LeaderStat —Reno, NV
- $128,000 - $135,000 a year
- Residential
- Senior level
Quick Apply
9d
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
14d
Director of Operations
Protein Bowls and Salads —Reno, NV
- $110,000 - $125,000 a year
- Full-time
- Fast casual restaurant
- Mentoring
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
8d
Regional Director of Operations
S&S Activewear LLC —Reno, NV
- $175,000 - $220,000 a year
- Full-time
- Background check
- Spanish
- 7 years
- Disability insurance
- Health insurance
Quick Apply
21h
Director, Claims Support
CareMore Health Management Services, LLC —Reno, NV
- $144,368 - $238,207 a year
- Full-time
- Remote
- 5 years
- Finance
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
11d
Director of Food & Beverage - Renaissance Reno Downtown Hotel & Spa
Schulte Hospitality Group —Reno, NV
- $100,000 - $110,000 a year
- Background check
- Bar
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
DIVISION DIRECTOR - HUMAN SERVICES
Washoe County —Reno, NV
- $178,547.20 - $249,974.40 a year
- Full-time
- Background check
- Current TB test
- 5 years
- Health savings account
- Health insurance
7d
Market Director
Universal Health Services, Inc —Sparks, NV
- $106,311 - $159,466 a year
- Full-time
- Writing skills
- 3 years
- Master's degree
- Health savings account
- Health insurance
Quick Apply
6d
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Medical Director
Confidential —Reno, NV
- $135 - $145 an hour
- Full-time
- CPR Certification
- Medicine
- BC/BE
- Health savings account
- Relocation assistance
Quick Apply
Phlebotomy Instructor/Director
Phlebotomy Training Specialists —Reno, NV
- $26 - $30 an hour
- Part-time
- Classroom
- Blood sampling
- Management
Quick Apply
Director of Patient Care Services
OneCare Hospice —Reno, NV
- $90,000 - $150,000 a year
- Full-time
- Patient monitoring
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6h
Physician Medical Director - $100k Sign on Bonus
Concentra —Sparks, NV
- $287,000 - $310,000 a year
- Full-time
- Medicine
- BC/BE
- Clinic
- Commuter assistance
- Health insurance
Quick Apply
2d
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
12d
MDS Director
Silver Oak Health and Rehab —Carson City, NV
- $90,000 - $110,000 a year
- Full-time
- Anatomy knowledge
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
2h
Director of Engineering
Rocket EMS —Carson City, NV
- $150,000 - $200,000 a year
- Background check
- Master's degree
- Fair chance
Quick Apply
1d

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director jobs near sparks nv

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director jobs in sparks nv

Director, Member Advocate Center

Supply Chain Facility Director

Program Director: Coaching, Education & Shared Services

Senior Living Executive Director RFA

Executive Director $5,000k Sign On

Director of Operations

Regional Director of Operations

Director, Claims Support

Director Food and Beverage, West Region

Director of Food & Beverage - Renaissance Reno Downtown Hotel & Spa

DIVISION DIRECTOR - HUMAN SERVICES

Market Director

Director of Customer Service

Medical Director

Phlebotomy Instructor/Director

Director of Patient Care Services

Physician Medical Director - $100k Sign on Bonus

Operations Director

MDS Director

Director of Engineering

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