Overview:
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities:
1.
Trains to perform all the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives).
2.
Inside Account Manager duties include:
3.
Establishes, builds, and maintains strategic relationships with clients, manufacturer sales teams, and distribution partners.
4.
Completes white-glove activities for assigned clients
Provides the best experience for a new client
Works with EAE to onboard new accounts
Initiates relationships for new clients with Connection
Provides introductions to the clients’ Connection team
Demonstrates value proposition and provides tutorials
Understands the clients’ needs & current challenges
Identifies customers’ current initiatives & engages internal resources
Identifies new opportunities
Introduces new clients to Connection overlays and partners
Registers all deals
Ensures a fast-track for account creation/setup. Works with other departments to ensure a timely setup.
Introduces new clients to their custom portal and highlights the values of self-service.
Identifies and manages clients’ standards & engages partners to secure the most competitive pricing
Communicates regularly with key client contacts
Works to identify contacts in other departments
5.
Trains new EAEs for success and ensures their introduction to Connection & the culture.
Provides the best level of support as EAE is ramping up through a weekly cadence of contact
Ensures EAE starts producing as fast as possible
Directs new EAEs on who to contact/engage
Directs new EAEs on operational best practices
Teaches new EAEs of our full capabilities (Services, overlays, etc.)
Helps new EAEs stay on task to achieve their goals
Provides EAE progress reports and feedback to management
6.
Provides customer quotes on complex solution proposals requiring technical configuration support
Manages velocity proposals; inspects and reviews all velocity proposals >$25K to ensure pricing accuracy
Follows up on customer quotes & opportunities
Manages Salesforce activity to ensure all qualifying projects are recorded and updated
Works towards maintaining a 4-hour customer response
7.
Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations
Assists with order escalations, overflow on order entry & pricing verification reviews
Manages open order process support for complex orders
Provides RMA escalation assistance to the Inside Sales Support team
8.
Accountable for overall daily oversight of the support team, customer satisfaction, and the relationship management with our customers and partners.
Responsible for the daily team communication with our customers, manufacturer partners & suppliers
Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins.
Works with the Inside Sales Support Team to create, maintain, and manage customer standards and catalogues.
Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities)
Responsible for identifying net new opportunities by leveraging the following areas
Proactive QBR & Unsolicited Proposal Support
Monthly Spend Analysis & Standards Management Review
Customer whitespace analysis and strategy implementation to target new lines of business & cross-sell / up-sell activity
Key partner inside/outside sales team relationships
High volume and the excellent quality of work produced are key measures of job performance.
Manages and grows velocity product lines within the existing client base by obtaining assigned monthly/quarterly revenue and GP goals
Develops and maintains current knowledge of the velocity product line from leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low-end servers, peripherals, and accessories.
Prepares, analyzes, and presents client activity reports
Functions as the leader of the inside sales team, mentoring, monitoring, and delegating support tasks to Inside Sales Support Rep (ISSR)
9.
Performs additional duties as assigned.
10.
Performs work from a remote home office.
11.
May require flexible hours to support assigned customers' time zone.
Min: USD $22.28/Hr. Max: USD $27.85/Hr. Qualifications:
Degree requirements:
Bachelor's Degree or the equivalent combination of education and work experience
Certifications, Licenses, or Registrations required, if any:
Minimum years of work experience to qualify for the role:
3
Total years of work experience to be fully proficient:
5
Skills, Knowledge, and Abilities
The minimum competencies required to be successful in the position are listed below.
Required competencies:
High degree of technical expertise with a working understanding of data center (Servers, Networking, and Storage) infrastructure solutions.
High degree of understanding and experience with distribution channel methodologies, manufacturer registration and pricing programs, the needs of an enterprise client, and strong knowledge of leading industry trends & technical concepts, with the ability to apply these concepts in a high-velocity production environment. The efficient implementation of each of these practices must then be integrated into the team’s daily sales & sales support activities.
Knowledgeable on major strategic OEM product lines with an understanding of current technologies.
Strong working knowledge of Salesforce, Excel, Word, Outlook & PowerPoint.
Have prior, recent, and relevant experience selling IT solutions at a competitor VAR or Tier 1 manufacturer/publisher.
Possess a high level of commitment towards customer service and responsiveness.
Attention to detail with the ability to rapidly assess, analyze, and evaluate many different types of business scenarios as presented
Ability to think strategically and leverage resources.
Requires a strong work ethic, a can-do attitude, and the ability to work in a team.
Excellent written communication skills with the ability to compose professional business communications via email, letter, and proposals.
Excellent verbal communication skills with the ability to effectively and professionally communicate with enterprise clients and Connection’s internal support teams
Ability to present, demonstrate, communicate, and sell effectively to mid and senior level management.
Strong organizational skills and time management skills with the ability to focus on the task at hand.
Ability to work within a relatively high-pressure sales environment.
Results-oriented, self-driven, and motivated with the ability to work effectively from a remote home office.
Additional preferred competencies or preferred qualifications, if any:
Microsoft, VMware, Cisco, HP, Dell, EMC, IBM/Lenovo sales certification preferred.
Work Environment and Physical Requirements
This role is in a standard indoor office or similar workspace that meets general office safety and ergonomic requirements. A standard indoor office has moderate noise levels with exposure to fluorescent or other lighting, computer monitors, forced air and occasional odors.
Individuals require the ability to sit most of the day with some standing, bending, lifting, or reaching on occasion. Lifting only up to five pounds. The employee may be required to walk, primarily on a level surface, for short periods throughout the day.
Fine motor skills are used to operate a computer keyboard, mobile phone, and/or other such device. Computer keyboard usage may be heavy during the workday. Near visual acuity and mental focus needed for working potentially long hours looking at a computer screen or monitor(s).
The preceding job description is not deemed to be a contract between the employee and the employer. The job description indicates the general nature and level of work performed along with the primary duties. The description is not meant to contain a comprehensive listing of all duties, responsibilities, and qualifications required of employees in this job classification. Requirements of the job may be changed at the discretion of the employer.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
