Top 384 Retail supervisor Jobs in Springfield, Ma

Customer Service Manager
Stop & Shop —Springfield, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
SALES MANAGER / ASSISTANT GENERAL MANAGER
Confidential —Holyoke, MA
- $21 - $23 an hour
- Part-time
- Hybrid work
- Google Workspace
- Mid-level
- Business development
Quick Apply
8d
Chevrolet & GMC Sales & Finance Manager
BALISE MOTOR SALES COMPANY —Springfield, MA
- $80,000 - $160,000 a year
- Hybrid work
- Dealership
- Mid-level
- Mentoring
- Disability insurance
- Dental insurance
Quick Apply
Harley-Davidson Sales Manager
Hartford Harley-Davidson —East Hartford, CT
- $60,000 - $80,000 a year
- Full-time
- Sales
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Store Area Supervisor (Key Carrier) - Full Time
Ocean State Job Lot —Bloomfield, CT
- $21 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Maintenance
- Profit sharing
- Paid holidays
Service Center Manager
Valvoline Instant Oil Change —Chicopee, MA
- From $70,000 a year
- Full-time
- Inventory management
- Basic math
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Assistant Manager - Store 624
GPM Investments LLC —West Springfield, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Merchandising
- 401(k)
- Paid time off
Quick Apply
1d
Assistant Manager - Store 615
GPM Investments LLC —Springfield, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Merchandising
- 401(k)
- Paid time off
Quick Apply
1d
Retail Banking Product Manager - AI Trainer
DataAnnotation —Springfield, MA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Master's degree
Quick Apply
Assistant Manager - Store 629
GPM Investments LLC —Springfield, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Merchandising
- 401(k)
- Paid time off
Quick Apply
1d
Branch Manager IV - Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —South Windsor, CT
- $100,000 - $125,000 a year
- Full-time
- Spanish
- Sales
- English
- Paid training
- Paid holidays
Assistant Manager - Store 618
GPM Investments LLC —West Springfield, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Basic math
- 401(k)
- Paid time off
Quick Apply
1d
Assistant Store Manager
Carr Hardware & Supply Inc —Avon, CT
- $18 - $20 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager - Store 602
GPM Investments LLC —East Longmeadow, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- Merchandising
- Basic math
- 401(k)
- Paid time off
Quick Apply
1d
General Manager in Training
Nouria Energy Services, Inc. —Agawam, MA
- Weekends as needed
- Microsoft Outlook
- Mid-level
- 1 year
Quick Apply
9h
Assistant Manager - Store 632
GPM Investments LLC —South Windsor, CT
- $18.94 - $20.94 an hour
- Weekends as needed
- Background check
- 18 years or older
- Basic math
- 401(k)
- Paid time off
Quick Apply
1d
Assistant Manager - Store 603
GPM Investments LLC —Hadley, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- Merchandising
- Basic math
- 401(k)
- Paid time off
Quick Apply
1d
Assistant Manager - Store 628
GPM Investments LLC —Hartford, CT
- $18.94 - $20.94 an hour
- Weekends as needed
- Background check
- 18 years or older
- Merchandising
- 401(k)
- Paid time off
Quick Apply
1d
Assistant General Manager
Nouria Energy Services, Inc. —Hartford, CT
- Weekends as needed
- 18 years or older
- Computer literacy
- Merchandising
Quick Apply
4d
Assistant Store Manager - Alltown
Global Partners —Palmer, MA
- $19.42 - $22.63 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Sanitation
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Manager

Stop & Shop -
Springfield, MA

Apply Now

Job Details

Full-time
$64,800 - $97,200 a year

Qualifications

Customer communication

Full Job Description

Category/Area of Expertise: Retail Operations
Job Requisition: 476335
Address: USA-MA-Springfield-1600 Boston Road
Store Code: Human Resources Brands (5148911)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we'll ask of you:
• Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office• Ensure departments meet or exceed sales and profit targets • Maintain high standards of sanitation and safety, ensuring compliance with all regulations • Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department • People Development and Diversity: • Direct, oversee, and evaluate the training completion of all Customer Service department team members • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth• Foster a culture of diversity and inclusion within the team • Engage and retain associates by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws • Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service • Ensure customers experience a well-stocked store with the freshest product offerings• Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Monitor and analyze key performance metrics related to customer service and sales• Identify opportunities for process optimization and implement solutions to enhance operational performance• Manage departmental budgets, expenses, and financial targets to achieve profitability goals • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements • Conduct regular safety audits and training sessions • Maintain a clean and safe working environment for all associates • Community Engagement: • Actively engage with the local community to understand their needs• Develop and maintain positive relationships with community organizations, schools, and other stakeholders• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience• Highly motivated, results-oriented, and a self-starter with a proven track record of success• Strong ability to influence and communicate effectively across different functions• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders• High level of customer service skills, with a genuine passion for exceeding customer expectations• Creative and strategic thinking abilities to drive innovation and continuous improvement• Effective organizational and time management skills to ensure efficient operations• Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences• Comprehensive benefits• Opportunities for professional development and career growth• Associate discounts• Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $64,800-$97,200

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Apply Now

Refine Your Search

retail supervisor jobs in springfield, ma

Customer Service Manager

SALES MANAGER / ASSISTANT GENERAL MANAGER

Chevrolet & GMC Sales & Finance Manager

Harley-Davidson Sales Manager

Retail Store Area Supervisor (Key Carrier) - Full Time

Service Center Manager

Assistant Manager - Store 624

Assistant Manager - Store 615

Retail Banking Product Manager - AI Trainer

Assistant Manager - Store 629

Branch Manager IV - Bilingual Preferred (English/Spanish)

Assistant Manager - Store 618

Assistant Store Manager

Assistant Manager - Store 602

General Manager in Training

Assistant Manager - Store 632

Assistant Manager - Store 603

Assistant Manager - Store 628

Assistant General Manager

Assistant Store Manager - Alltown

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