Top 2915 Project supervisor Jobs in Springfield, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Shift Supervisor
Reworld Projects, LLC —Alexandria, VA
- $118,700 - $169,800 a year
- 12 hour shift
- 5 years
- Engineering
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
COORDINATOR, PROFESSIONAL LEARNING
Prince William County Public Schools —Prince William County, VA
- $106,965 - $173,391 a year
- Full-time
- Mid-level
- In-person
Coordinator, HRTD (Leadership Development)
Loudoun County Public Schools —Ashburn, VA
- $112,697 - $180,817 a year
- 8 hour shift
- School experience
- 5 years
- Writing skills
Operations Manager
Koniag Government Services —Arlington, VA
- $125,000 - $180,000 a year
- Full-time
- PMP
- 5 years
- Supervising experience
- Paid holidays
- Health insurance
COORDINATOR, TALENT MANAGEMENT AND DEVELOPMENT
Prince William County Public Schools —Manassas, VA
- $106,965 - $173,391 a year
- Full-time
- Mid-level
- In-person
11d
Red Kettle Partners Director
The Salvation Army National Headquarters —Alexandria, VA
- Full-time
- 5 years
- Driver's License
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
Field Supervisor Home Exterior Restoration - Immediate Opening
Roofing and More Inc —Sterling, VA
- From $60,000 a year
- Urgently hiring
- Hybrid work
- Construction site
- Mid-level
- Driving
- Health insurance
- Paid time off
Quick Apply
Supervisor of Land Development
Loudoun Water —Ashburn, VA
- $110,000 - $135,000 a year
- Urgently hiring
- Hybrid work
- Civil engineering
- Customer service
- Bachelor of Science
- Health insurance
- Dental insurance
Commercial Service Plumber
O'Connor Plumbing —Washington, DC
- $35 - $55 an hour
- Overtime
- Background check
- Clean driving record
- Customer service
- Paid training
- Fuel card
Quick Apply
Director of Fund Development
The Salvation Army National Headquarters —Alexandria, VA
- Full-time
- Marketing
- 5 years
- Office
- Free parking
- Health insurance
Quick Apply
Assistant Executive Director
The National Automatic Sprinkler Industry (“NASI”) Welfare and Pension Funds —Landover, MD
- $175,000 - $200,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Safety Professional | Prefabrication Operations
J.E. Richards, LLC —Lanham, MD
- Full-time
- Mid-level
- Continuous improvement
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
6d
Residential Facilities Maintenance
Watergate at Landmark —Alexandria, VA
- $21 - $25 an hour
- Weekends as needed
- Background check
- OSHA
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
CT Technologist II + $20k Sign On Bonus
MedStar Radiology Network - Washington, D.C. & Maryland —Washington, DC
- Full-time
- Anatomy knowledge
- Surgery
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Project Engineer
Loyal Source Government Services —Chantilly, VA
- $40 an hour
- Mid-level
- Office
- Organizational skills
Quick Apply
11d
Superintendent - Site Development Construction
William A. Hazel, Inc. —Chantilly, VA
- From $120,000 a year
- Full-time
- Construction site
- Supervising experience
- Contracts
- Health savings account
- Health insurance
Quick Apply
Dental Assistant
Neighborhood Health —Alexandria, VA
- $19 - $26 an hour
- Full-time
- Spanish
- Dental office
- Vital signs
Quick Apply
Physical Therapist - PRN Acute
MedStar Health —Washington, DC
- $60 an hour
- Weekends as needed
- Acute care
- Hospital
- BLS Certification
5d
Operations Supervisor
Excel Courier —Ashburn, VA
- $70,000 - $88,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- English
- Health savings account
- Health insurance
11d

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project supervisor jobs near springfield, va

Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

project supervisor jobs in springfield, va

Call Center Manager (On-Site)

Shift Supervisor

COORDINATOR, PROFESSIONAL LEARNING

Coordinator, HRTD (Leadership Development)

Operations Manager

COORDINATOR, TALENT MANAGEMENT AND DEVELOPMENT

Red Kettle Partners Director

Field Supervisor Home Exterior Restoration - Immediate Opening

Supervisor of Land Development

Commercial Service Plumber

Director of Fund Development

Assistant Executive Director

Safety Professional | Prefabrication Operations

Residential Facilities Maintenance

CT Technologist II + $20k Sign On Bonus

Project Engineer

Superintendent - Site Development Construction

Dental Assistant

Physical Therapist - PRN Acute

Operations Supervisor