Top 55 Service desk manager Jobs in St. Louis, Mo

I.T. Digital Workplace & Service Desk Manager
Hussmann Corporation —Bridgeton, MO
- Full-time
- Bachelor's degree
- Senior level
- Leadership
- Health savings account
- Health insurance
IT Associate I - Service Desk
Stifel —St. Louis, MO
- Full-time
- Microsoft Outlook
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Service Desk Administrator I (IT)
HR Green —St. Louis, MO
- $50,500 - $87,200 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Deskside Team Lead - WashU IT
Washington University in St. Louis —St. Louis, MO
- $27.21 - $43.56 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
ISO Customer Service Manager
Heniff Transportation Systems, LLC —St. Louis, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Disability insurance
Director IT Asset Management (Hybrid) - WashU IT
Washington University in St. Louis —St. Louis, MO
- $110,300 - $194,200 a year
- Online Application
- Hybrid work
- Writing skills
- Pass drug screening
- Office
- Commuter assistance
- Employee assistance program
IT Associate II-Service Desk-Alt Sched - Day Shift
Stifel —St. Louis, MO
- Extended hours
- Microsoft Outlook
- Mid-level
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Service Desk Manager
iSuite —Granite City, IL
- $92,000 - $96,000 a year
- On call
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
1d
IT Manager
TOUCHETTE —Collinsville, IL
- $69.71 - $78.65 an hour
- Weekends as needed
- Bachelor of Science
- HIPAA
- 3 years
Quick Apply
Service Desk Manager - Managed Services
Forward Slash Technology —St. Louis, MO
- Full-time
- Background check
- Computer science
- Clean driving record
- Opportunities for advancement
Quick Apply
Project Manager I, Advancement Systems - University Advancement
Washington University in St. Louis —St. Louis, MO
- $65,900 - $112,700 a year
- Online Application
- Customer service
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
IT Support & Operations Analyst
Mechanical Dynamics & Analysis LLC —St. Louis, MO
- $57,000 - $77,200 a year
- Spanish
- Mid-level
- Office
Quick Apply
IT Support Specialist
J.D. Streett & Company, Inc. —Maryland Heights, MO
- $24 - $29 an hour
- Full-time
- Background check
- ERP systems
- Mid-level
Quick Apply
Support Technician – Help Desk – Hospitality POS
DCRS Solutions —Maryland Heights, MO
- Weekends as needed
- Clean driving record
- Windows
- Driver's License
- Mileage reimbursement
- Health insurance
Business Analyst Specialist
Metropolitan St. Louis Sewer District —St. Louis, MO
- Weekends as needed
- 6 years
- Oracle
- Pass drug screening
4d
Data Processing Manager (Water)
City of St. Louis —St. Louis, MO
- $89,414 - $134,108 a year
- Full-time
- Computer Science
- 5 years
- Basic math
4d
Systems Administrator
GRVTY —St. Louis, MO
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
PUBLIC TECHNOLOGY ASSISTANT - RPT
St Louis Public Library —St. Louis, MO
- From $18.67 an hour
- Part-time
- Writing skills
- High school diploma or GED
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Data Annotation Quality Control Analyst
Enabled Intelligence —St. Louis, MO
- From $23 an hour
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
CREATIVE EXPERIENCE ASSISTANT - RFT
St Louis Public Library —St. Louis, MO
- $41,064 a year
- Full-time
- Computer literacy
- Writing skills
- Windows
- Paid holidays
- Health insurance
Quick Apply

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service desk manager jobs near st. louis, mo

I.T. Digital Workplace & Service Desk Manager

Hussmann Corporation -
Bridgeton, MO

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Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Automation
Global team management
Ticketing system technical support

Full Job Description

Overview:

Are you a strategic, hands on IT leader passionate about delivering exceptional employee technology experiences? We are seeking an IT Digital Workplace Service Desk Manager to lead our global digital workplace and end user support organization. In this highly visible role, you will drive the performance and evolution of workplace technologies, including Microsoft 365, collaboration tools, and conferencing/AV, while overseeing worldwide Tier 1–2 service desk operations.

The ideal candidate is a customer focused, data driven leader who combines strong ITSM discipline with a passion for automation, digital workplace adoption, and global team leadership, turning IT performance into measurable business impact.

Responsibilities:

Digital Workplace & User Experience

Own deployment, availability, and adoption of Microsoft 365, collaboration tools, and conference room AV.
Partner with vendors and internal teams to deliver a consistent, secure, high quality user experience globally.

Global Service Desk Leadership

Lead a globally distributed Tier 1–2 service desk (insourced and outsourced).
Standardize processes, knowledge, and operating models across regions and time zones.

IT Service Management & Continuous Improvement

Own ITIL aligned processes (Incident, Request, Problem, Change, Knowledge).
Define and report on KPIs, SLAs, and SLOs; drive root cause elimination and ticket reduction.

Automation & Next Gen Support

Expand self service, automation, AI/virtual agents, and proactive support models.
Deliver a future state Digital Service Desk strategy focused on scale, efficiency, and user satisfaction.

Endpoint & Asset Management

Oversee global endpoint and asset lifecycle (procurement through retirement).
Govern imaging, patching, MDM, and compliance.

People, Vendors & Governance

Develop and lead high performing global teams.
Manage service desk and endpoint vendors through clear performance metrics.
Ensure alignment with security, audit, and regulatory standards.

Qualifications:

Bachelor’s degree in IT or related field.
10+ years in ITSM or end user support, with 2+ years leading global teams.
Experience with distributed and/or outsourced service models.
Strong ITSM platform expertise (ServiceNow, SCSM, BMC, Jira, etc.).
Hands on knowledge of endpoint/MDM tools (Intune, Jamf, Workspace ONE).
Proven success driving automation, shift left, and measurable service improvement.
Executive level communication skills and strong business acumen.
ITIL certification preferred.

How Success Is Measured

CSAT, FCR, MTTR, SLA/SLO performance
Ticket volume and self‑service adoption
Endpoint delivery speed and asset accuracy

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

#LI-SM1

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Refine Your Search

service desk manager jobs in st. louis, mo

I.T. Digital Workplace & Service Desk Manager

IT Associate I - Service Desk

Service Desk Administrator I (IT)

Deskside Team Lead - WashU IT

ISO Customer Service Manager

Director IT Asset Management (Hybrid) - WashU IT

IT Associate II-Service Desk-Alt Sched - Day Shift

Service Desk Manager

IT Manager

Service Desk Manager - Managed Services

Project Manager I, Advancement Systems - University Advancement

IT Support & Operations Analyst

IT Support Specialist

Support Technician – Help Desk – Hospitality POS

Business Analyst Specialist

Data Processing Manager (Water)

Systems Administrator

PUBLIC TECHNOLOGY ASSISTANT - RPT

Data Annotation Quality Control Analyst

CREATIVE EXPERIENCE ASSISTANT - RFT

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