Top 139 technical support representative Jobs in stamford, ct

Desktop Engineer
Accommodations Plus International —Melville, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Ability to walk for extended periods
- 5 years
- Mid-level
7d
Technical Sales Engineer - Manufacturing
StarrTrax —Rye Brook, NY
- $90,000 - $125,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Amico —Hauppauge, NY
- $23 - $27 an hour
- Part-time
- Mid-level
- No degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Outside Sales Account Manager
WASH Multifamily Laundry Systems —Long Island, NY
- $66,300 - $75,000 a year
- Online Application
- Up to 50% travel
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Sales Representative - Commercial
Sueep LLC —New York, NY
- $110,000 - $210,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
Entry Level Sales Representative
Confidential —Long Island, NY
- $2,000 - $2,500 a week
- Full-time
- Business development
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
1d
Call Center Representative / Pest Control Support Specialist
Mosquito Joe of North Shore Long Island —Plainview, NY
- $20 - $23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Paid time off
Quick Apply
Business Development Manager
Da-Lee Group —New York, NY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
Business Development Representative
Abel Womack —Edgewood, NY
- $50,000 a year
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Business development
- Profit sharing
- Disability insurance
Quick Apply
Entry-Level Life Insurance Sales Agent
NYL Nassau-Suffolk Region —Melville, NY
- $75,000 - $100,000 a year
- Full-time
- Entry level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Senior Account Executive, Commercial Insurance (Hybrid NY or CT)
NFP Corp —Stamford, CT
- $56,000 - $125,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Analysis skills
- Bachelor's degree
- Paid holidays
- Paid time off
International Sales Representative
Goodway Technologies Incorporated —Stamford, CT
- $55,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Marketing
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Representative
L H Gault & Son Inc —Westport, CT
- Call employer
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
2d
Sales Representative
Red Thread —Stamford, CT
- $65,000 - $80,000 a year
- Call employer
- Microsoft Excel
- Bachelor of Science
- Research
- AD&D insurance
- Paid holidays
Quick Apply
Territory Representative - Westchester County, NY
Benjamin Moore & Co —White Plains, NY
- $72,000 - $110,000 a year
- Weekends as needed
- Spanish
- Clean driving record
- Public speaking
- Paid holidays
- Health insurance
Quick Apply
Executive IT Support Engineer
ASCOT GROUP —Stamford, CT
- $130,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- AD&D insurance
2d
EP Mapping Specialist, CAS - Long Island
Medtronic —Long Island, NY
- $120,000 - $125,000 a year
- Full-time
- Remote
- Nursing
- Customer service
- Ability to walk for extended periods
- Health savings account
- Employee stock purchase plan
Territory Manager, Companion Animal - Long Island, New York
Ceva —Long Island, NY
- $80,000 - $110,000 a year
- Clean driving record
- English
- Mid-level
- Vision insurance
Quick Apply
11d
Associate Clinical Specialist, CRM - Bridgeport/New Haven, CT
Abbott Laboratories —Bridgeport, CT
- $55,300 - $110,700 a year
- Full-time
- Word processing
- Mid-level
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
10d
Technical Service Representative
Sealed Air —Danbury, CT
- $71,700 - $103,000 a year
- Online Application
- Microsoft Word
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance

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Desktop Engineer

Accommodations Plus International -
Melville, NY

Apply Now

Job Details

Full-time
$75,000 - $85,000 a year
7 days ago

Qualifications

IT user and group management
Enterprise software
Incident management software
Incident Escalation
Patch management
Desktop (troubleshooting support)
Incident management operations support
Remote access software
Azure AD
Customer support ticket management
Identity and access management (IAM) solutions
Desktop administration
Ticketing system technical support

Full Job Description

Desktop & Imaging Solutions Engineer

We're seeking a highly skilled and self-motivated Desktop Engineer to play a pivotal role in our IT operations. This is a hybrid role based in Melville, NY, with a critical focus on remote imaging solutions, while also serving as a key resource in end-user support and service delivery.

This role combines Level 1 (L1) end-user support via Jira Service Management (JSM) tickets with Level 2 (L2) technical escalation support, ensuring a seamless, high-quality support experience for our global workforce. You will be equally comfortable managing frontline user requests as you are solving complex technical issues.

In this hardware-centric role, you'll be the expert behind our imaging solutions, from building and deploying new images to ensuring software security and optimal functionality across our enterprise. You'll also play a critical role in triaging, resolving, and escalating service requests, ensuring timely resolution and excellent user satisfaction.

What You'll Do:

Deliver End-User Support Excellence (L1 & L2):

Serve as a primary point of contact for L1 end-user support via Jira Service Management (JSM), handling ticket intake, triage, and resolution.
Provide prompt, professional, and customer-focused support for hardware, software, and access-related issues.
Resolve L1 issues independently and escalate more complex problems appropriately, while maintaining ownership through resolution.
Deliver Level 2 support for escalated issues, including in-depth troubleshooting across desktops, laptops, mobile devices, printers, and applications.
Ensure adherence to SLAs and ticket quality standards, including proper documentation, categorization, and communication.

Own Our Imaging Solutions:

Lead the creation, maintenance, and deployment of primary images from bare metal as new hardware models emerge.
Ensure secure, standardized, and efficient software distribution across the organization.

Master Remote Troubleshooting:

Diagnose and resolve issues using advanced remote support tools and techniques, minimizing downtime for remote employees.
Support a distributed workforce with a strong focus on first-contact resolution where possible.

Be the Go-To for Support:

Act as a trusted escalation point for complex technical issues beyond L1 capabilities.
Partner with other IT teams to resolve cross-functional issues efficiently.

Fortify Our Security:

Respond to alerts from SIEM and endpoint protection platforms.
Assist in endpoint hardening, patching, and vulnerability remediation.

Optimize & Improve Service Delivery:

Identify trends in ticket volume and recurring issues and recommend improvements to reduce incidents.
Continuously improve support workflows, automation opportunities, and knowledge base content.

Maintain Precision:

Track and update all incidents and service requests in Jira Service Management.
Maintain accurate documentation, asset inventory, and system records.

Empower Our Users:

Provide support for Office 365 applications, including CoPilot, Entra and Intune.
Manage user accounts, permissions, and access requests (Active Directory experience required)
Develop and maintain end-user documentation and self-service knowledge articles.

Collaborate & Grow:

Work effectively under pressure in a fast-paced environment.
Collaborate across IT and business teams.
Provide occasional after-hours support when required.

What You'll Bring:

5+ years of progressive experience across desktop support, end-user support (L1), and advanced troubleshooting (L2).
Proven ability to manage high-volume ticket queues in a structured ITSM platform (JSM or similar).
Strong experience balancing user-facing support responsibilities with backend engineering tasks.
Proven expertise in remote imaging tools (e.g., AutiPilot, MECM/SCCM, Ivanti, SmartDeploy).
Strong knowledge of Office 365 administration, including Intune, Entra and Exchange.
Strong knowledge of Active Directory
Solid understanding of Windows 11 deployment and management.
Experience with:
- Software distribution and patch management
- Endpoint security tools
- Remote support technologies
Strong working knowledge of ITIL-based service delivery principles (incident, request, escalation management).
Excellent communication skills, with a focus on clarity and user experience.
A customer-first mindset with strong problem-solving and multitasking abilities.
Ability to operate effectively in a hybrid support model (L1 + L2).
Experience with AWS Workspaces / Virtual Desktop is a plus.
CompTIA A+ preferred.

Key Differentiator of This Role

This position blends hands-on engineering (imaging, endpoint management) with direct end-user engagement, offering a unique opportunity to shape both technical solutions and the user support experience.

Compensation:
$75,000 - $85,000 USD, commensurate with experience.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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