Top 372 Service manager Jobs in Sterling Heights, Mi

Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
Lead HVAC Service Technician
Air Handlers Corporation —Clarkston, MI
- $30 - $50 an hour
- Full-time
- Clean driving record
- Customer service
- Driver's License
- Fuel card
- Health insurance
Quick Apply
Family Support Services Program Manager
Spectrum Human Services —Southfield, MI
- $48,000 - $55,000 a year
- Full-time
- Clean driving record
- Current TB test
- Mid-level
Quick Apply
12d
Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
Quick Apply
Senior CNC Field Service Engineer
TARUS Products LLC —Sterling Heights, MI
- $32 - $42 an hour
- Full-time
- 5 years
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
14d
Manager, Assessment & Referral Services (Intake Manager)
Havenwyck Hospital (UHS) —Auburn Hills, MI
- Full-time
- LMFT
- Master of Social Work
- Nursing
- Loan repayment program
- Health insurance
Quick Apply
Service Lead Applicator
The Pond Guy —Armada, MI
- Overtime
- Background check
- Clean driving record
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Field Operations Supervisor - Construction
SpaceStars Deck Builders —Oakland County, MI
- $80,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
2d
Experienced Plumber — Registered Apprentice or Licensed
Sam's Plumbing, Inc. —West Bloomfield Township, MI
- $23 - $42 an hour
- Overtime
- Background check
- Clean driving record
- Mid-level
- Fuel card
- Health insurance
Quick Apply
14d
Customer Service Coordinator
1-800 Hansons LLC —Troy, MI
- $18 - $20 an hour
- Overtime
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Technical Repair Representative
ATEQ TPMS Tools —Novi, MI
- $20 - $21 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Paid training
- Health savings account
Quick Apply
Manager - Transplant Service Revenue Mgmt. (Detroit, MI)
Henry Ford Health —Detroit, MI
- Full-time
- Microsoft Access
- Hospital
- 5 years
- Health insurance
- Dental insurance
Irrigation Service Manager
Lucia Landscaping —Roseville, MI
- $50,000 - $65,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
21h
Field Operations Supervisor - Construction
SpaceStars Deck Builders —Macomb County, MI
- $80,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
3d
Residential Maintenance Supervisor
The Lightstone Group, LLC —Harrison Township, MI
- Full-time
- Carpentry
- Research
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Sales and Service Manager
Thornton & Grooms —Farmington Hills, MI
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Macomb, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Service Foreman / Lead Technician – Client Care & Enhancements
Ventures Design —Novi, MI
- $25 - $35 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Manager

JB Cutting, Inc. -
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$105,000 - $120,000 a year

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
Manufacturing facility experience
Supervising experience
Manufacturing company experience

Full Job Description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.

The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:

Essential Duties & Responsibilities

Lead, coach, and develop the Customer Service team to provide outstanding customer support.
Monitor team performance, establish goals, and conduct performance evaluations.
Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
Oversee order entry, order acknowledgments, revisions, and order accuracy.
Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
Monitor order status and proactively communicate delays, shortages, or changes to customers.
Develop and maintain strong relationships with key customer accounts.
Review customer service metrics and identify opportunities for continuous improvement.
Create and implement standardized processes to improve efficiency and customer satisfaction.
Assist in developing departmental procedures, training materials, and best practices.
Maintain accurate customer records and documentation within company systems.
Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
Participate in customer meetings and support strategic account initiatives.
Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
Perform other duties as assigned.

Qualifications

Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
5+ years of customer service experience in a manufacturing environment.
Previous supervisory or management experience required.
Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
Excellent communication, interpersonal, and conflict resolution skills.
Highly organized with exceptional attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience with ERP/MRP systems is preferred.

Knowledge, Skills & Abilities

Exceptional customer service mindset.
Strong leadership and team development skills.
Excellent verbal and written communication.
Ability to build positive relationships with customers and coworkers.
Analytical thinker with strong organizational skills.
Ability to remain calm and professional under pressure.
Continuous improvement mindset with a focus on efficiency and process optimization.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Occasionally walk throughout the manufacturing facility.
Ability to lift up to 20 pounds occasionally.

Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.

Quick Apply

Refine Your Search

service manager jobs in sterling heights, mi

Customer Service Manager

General Manager – Healthcare Customer Service Operations

Lead HVAC Service Technician

Family Support Services Program Manager

Clinical Supervisor Adult Outpatient Services

Senior CNC Field Service Engineer

Manager, Assessment & Referral Services (Intake Manager)

Service Lead Applicator

Field Operations Supervisor - Construction

Experienced Plumber — Registered Apprentice or Licensed

Customer Service Coordinator

Technical Repair Representative

Manager - Transplant Service Revenue Mgmt. (Detroit, MI)

Irrigation Service Manager

Field Operations Supervisor - Construction

Residential Maintenance Supervisor

Sales and Service Manager

Customer Service & Sales Administration Manager

Aquatics Manager

Service Foreman / Lead Technician – Client Care & Enhancements

I want to receive the latest job alert for service manager in sterling heights, mi

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