Call Center Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Wellness program
- Health insurance
Logistics Associate
Optimizing Business Solutions LLC —Stone Mountain, GA
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
Quick Apply
Customer Support Associate
Autodesk —Atlanta, GA
- $38,500 - $68,970 a year
- Full-time
- Hybrid work
- Windows
- Communication skills
- Entry level
15h
Associate Project Manager - Incident Response Support
CBRE —Atlanta, GA
- $100,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- US work authorization
- Health insurance
- Dental insurance
13d
Warehouse Associate - 10AM Start
Ferguson Enterprises, LLC —Stone Mountain, GA
- $17.41 - $26.11 an hour
- Full-time
- Background check
- Mid-level
- Forklift
- Paid parental leave
- Health insurance
6d
Retail Associate - Lennox
Aritzia —Atlanta, GA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Associate, Client Onboarding Associate
BlackRock Investments —Atlanta, GA
- $95,000 - $127,500 a year
- Hybrid work
- Bachelor of Science
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
8d
Sales Associate
Five Below Inc —Stone Mountain, GA
- From $11 an hour
- Part-time
- Travel
- 16+ years old
- Entry level
- Health insurance
- On-the-job training
Quick Apply
Front Desk Associate
StayBridge —Duluth, GA
- $22.35 - $26.92 an hour
- Part-time
- Bilingual
- Inventory management
- Computer literacy
Quick Apply
6d
Property Associate
US AMR-Jones Lang LaSalle Americas, Inc. —Tucker, GA
- $24.04 - $32.69 an hour
- Online Application
- Office
- Administrative experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
7d
Merchandise and Stocking Associate
Sam's Club —Tucker, GA
- $17 - $25 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Store Associate
CVS Health —Stone Mountain, GA
- $15 - $19 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
1d
Communications Associate, Health
ICF —Atlanta, GA
- $61,232 - $104,094 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
2d
Technical Support & Shipping Associate
MyDoorView —Norcross, GA
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
Quick Apply
Dealer Support Associate
Hyundai Capital America —Atlanta, GA
- $48,552 - $72,828 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Disability insurance
18h
Merchandise Associate
HomeGoods —Tucker, GA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Ticket Office Associate
Fox Theatre —Atlanta, GA
- $16 an hour
- Weekends as needed
- Background check
- Sales
- Pass drug screening
Registration Associate
Children's Healthcare of Atlanta —Atlanta, GA
- Weekends as needed
- Microsoft Word
- Basic math
- Office
- On-the-job training
Quick Apply
Inventory Associate
CarMax Auto Superstores, Inc. —Norcross, GA
- $19.88 - $22.37 an hour
- 8 hour shift
- Clean driving record
- Dealership
- Driver's License
- Paid jury duty
- Paid holidays
Inventory Associate - Perimeter Mall
Aritzia —Atlanta, GA
- Part-time
- Merchandising
- Entry level

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Call Center Associate

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$18.00 - $21.93 an hour

Benefits

Wellness program
Health insurance
Benefits from day one
Loan assistance

Qualifications

Writing skills
English
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Overview:

Be inspired. Be valued. Belong. At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs
And more

Description:

The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital’s room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient’s prescribed diet order.

The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.

Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.

RESPONSIBILITIES:

Call Center Operations

Answer incoming calls from patients and patient family members requesting meal orders.
Utilize room service diet software to process patient meal orders accurately and efficiently.
Guide patients and families through the meal ordering process and provide menu recommendations as appropriate.
Redirect calls to appropriate departments when inquiries fall outside the scope of the role.

Patient Meal Order Coordination

Ensure menu selections comply with the patient’s prescribed diet order.
Process new diet orders, patient transfers, and discharges within the room service system.
Process meal orders for patients who are unable to place orders by phone or who have preselected menu orders.
Identify patients who have not ordered meals and proactively contact them to facilitate ordering or document meal refusal.
Document patient food preferences in the room service diet software system.

Communication and Collaboration

Communicate special dietary needs or concerns with nursing staff and other relevant departments.
Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or repeated small meal orders.
Communicate operational concerns or patient-related issues to dietitians or management staff in a timely manner.
Maintain a high level of interaction with patients and families while demonstrating strong customer service and service excellence standards.

Administrative Support

Process nourishment orders and maintain labeling and tracking of tube feeding orders for assigned units.
Monitor, collect, and record operational data for administrative and reporting purposes.
Perform additional related duties as assigned to support departmental operations.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required.
One (1) year of call center or related customer service experience required.
Demonstrated skills in customer service, critical thinking, and problem solving.
Strong written and verbal communication skills.
Ability to make sound judgments while quickly processing information.
Proficiency with computer systems and web-based software applications and the ability to adapt to evolving software programs and processes.
Ability to read, write, speak, and communicate effectively in English.
Ability to follow oral and written instructions and communicate clearly and professionally with patients, patient family members, hospital personnel, and team members.

PREFERRED QUALIFICATIONS

Experience in food service, hospitality, or healthcare customer service environments.
Knowledge of therapeutic or modified diets.
Experience working in a healthcare or hospital setting.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

Apply Now

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RESPONSIBILITIES:

Call Center Operations

Patient Meal Order Coordination

Communication and Collaboration

Administrative Support

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS

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