Top 279 Service manager Jobs in Stow Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Supervisor
H-P Products —Louisville, OH
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Richfield, OH
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Automotive Dealership Service Lane Manager
Ken Ganley Subaru of Bedford —Bedford, OH
- $80,000 - $95,000 a year
- Weekends as needed
- Clean driving record
- Dealership
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6h
Technical Specialist Quote Leader- Field Service
SGB-SMIT USA —Louisville, OH
- Full-time
- Hybrid work
- 5 years
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Service Department Supervisor
Rust Belt Recruiting —Chippewa Lake, OH
- $75,000 - $85,000 a year
- Monday to Friday
- Mid-level
- Office
- Communication skills
Quick Apply
7d
Solar Service Tech- Akron
Spartan X LLC —Akron, OH
- $28 - $35 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Fuel card
Quick Apply
11d
Service Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $17.25 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Payroll Services Team Lead
Encore Funding —Pepper Pike, OH
- $50,000 - $65,000 a year
- Full-time
- Management
- English
- Office
- Paid holidays
- Health insurance
Quick Apply
Lead Service Technician (Levels II, III)
Mobile Air & Power Rentals —Brooklyn Heights, OH
- Overtime
- Background check
- Customer service
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
Delivery Service Manager / Dispatch Coordinator (7400)
ABC® Supply Interiors, Inc. —Bedford Heights, OH
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance
District Manager in Training - Environmental Services
Healthcare Services Group, Inc. —Beachwood, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- COVID-19 protective measures
- Employee stock purchase plan
7d
General Manager II - Last Mile & Food Service Operations
Lineage Logistics —Oakwood Village, OH
- Full-time
- Bachelor's degree
- Team management
- Travel
- Disability insurance
- Health insurance
Quick Apply
Commercial Refrigeration Technician
Pleasant Valley Corporation —Medina, OH
- Full-time
- 5 years
- Power tools
- Grocery store experience
Quick Apply
14d
Managed Services Engineer
Talix —Brecksville, OH
- Full-time
- Background check
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Direct Support Services Manager/ House Manager
Epic —Ravenna, OH
- From $20 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Management
- Paid training
- Mileage reimbursement
Quick Apply
Assistant General Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $20.50 - $22.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Account Manager - Niche Contractor Services
Service-Tech Company —Bedford, OH
- From $60,000 a year
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
1d
Service Manager
The Brewer-Garrett Company —Middleburg Heights, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Business development
- Health savings account
- Disability insurance
Quick Apply
Industrial Sanitation Services Lead
Cushman & Wakefield —Akron, OH
- $23 an hour
- Full-time
- Background check
- English
- Mid-level
- Paid training
- Paid jury duty
Quick Apply
4d

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service manager jobs near stow oh

Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

service manager jobs in stow oh

Service Manager Freightliner Dealership

Customer Service Supervisor

Senior Client Service Manager, Personal Choice Retirement Accounts

Automotive Dealership Service Lane Manager

Technical Specialist Quote Leader- Field Service

Service Department Supervisor

Solar Service Tech- Akron

Service Manager - Broadview Heights

Payroll Services Team Lead

Lead Service Technician (Levels II, III)

Delivery Service Manager / Dispatch Coordinator (7400)

District Manager in Training - Environmental Services

General Manager II - Last Mile & Food Service Operations

Commercial Refrigeration Technician

Managed Services Engineer

Direct Support Services Manager/ House Manager

Assistant General Manager - Broadview Heights

Account Manager - Niche Contractor Services

Service Manager

Industrial Sanitation Services Lead

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