Top 826 Customer experience coordinator Jobs in Sudbury, Ma

Senior Patient Care Coordinator
Optum —Worcester, MA
- $20 - $36 an hour
- Full-time
- Remote
- Urgent Care
- Pass drug screening
- Primary Care
- AD&D insurance
- Employee stock purchase plan
2d
Full Time Front desk/Patient Coordinator
Pediatric Dentistry and Orthodontics of Sudbury —Sudbury, MA
- $28 - $34 an hour
- Part-time
- Dental office
- Customer service
- English
- Health insurance
- 401(k)
Quick Apply
14d
Dispatch Coordinator
Dileo Gas —Worcester, MA
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Technical Coordinator
Temple Israel of Boston —Boston, MA
- From $70,000 a year
- Nights as needed
- Management
- Mid-level
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
8d
Part-Time Convention Coordinator
Masis Staffing Solutions —Auburn, MA
- Temporary
- Customer service
- Mid-level
- Administrative experience
Quick Apply
10d
Programming Coordinator
LASELL VILLAGE INC —Auburndale, MA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Classroom
- Microsoft Excel
Quick Apply
Collections Coordinator
iPROMOTEu —Wayland, MA
- $27 - $29 an hour
- Research
- Mid-level
- Office
Quick Apply
Transportation Coordinator
NRT Bus, Inc. —Needham, MA
- $25 an hour
- 8 hour shift
- Clean driving record
- Microsoft Outlook
- Mid-level
- Flexible schedule
Quick Apply
Yard Coordinator in Hopedale, Ma
ETS Equipment Rental Inc —Hopedale, MA
- $20 - $30 an hour
- Full-time
- Bilingual
- Spanish
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Sales & Installation Coordinator
Lorden-The Home Climate Company —Ayer, MA
- $24 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
8d
Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $60,000 - $66,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
Hardgoods Coordinator
Sun & Ski Sports —Woburn, MA
- $17 - $21 an hour
- Full-time
- Inventory management
- Mid-level
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
Trade Show Coordinator
BlueHive Exhibits —Worcester, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $73,000 - $83,000 a year
- Weekends as needed
- Spanish
- Master of Social Work
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Appointment Coordinator
Woburn Toyota —Woburn, MA
- $45,000 - $65,000 a year
- 8 hour shift
- Background check
- Dealership
- Customer service
- Paid training
- Health savings account
Quick Apply
Patient Coordinator
Unique Smile Dental Associates —Milford, MA
- $35,000 - $55,000 a year
- Full-time
- Bilingual
- Dental office
- OSHA
- Paid holidays
- Health insurance
Quick Apply
MIT Physical Education and Wellness Program Outdoor Education Coordinator
Massachusetts Institute of Technology —Cambridge, MA
- From $15 an hour
- Part-time
- Background check
- CPR Certification
- Microsoft Excel
- Wellness program
Quick Apply
Sales Coordinator
Channel Fish —Boston, MA
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Profit sharing
- Paid training
Quick Apply
Chiropractic Office Coordinator
Forward Spine & Sport —Boston, MA
- $20 - $25 an hour
- Weekends as needed
- Spanish
- English
- Microsoft Office
- Employee discount
- Flexible schedule
Quick Apply
Listing & Client Care Coordinator
Andersen Group Realty - KW —Winchester, MA
- From $71,000 a year
- Email
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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Senior Patient Care Coordinator

Optum -
Worcester, MA

Apply Now

Job Details

Full-time
$20 - $36 an hour
2 days ago

Benefits

AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Patient Care Coordinator performs a variety of duties for the registration of new and existing patients for both primary care and specialty care. Addresses all inquiries from potential new patients through various channels. Maintains the accuracy of patient demographics and specializes in insurance verification. Provides detailed communication to patients regarding the multiple benefits offered at Reliant Medical Group. Supports site staff with registration and insurance inquiries. Provides outstanding customer service.

Schedule: FT 9:30-6pm 38.75 hours per week

Location: 385 Grove St. Worcester MA - Remote position Required in person training for 3 months

If you are located within a commutable distance to Worcester, MA or surrounding locations, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Specially trained in customer service and initial chart creation to ensure accuracy and a positive financial impact. This includes but is not limited to validating patient demographics, guarantor and subscriber demographics, insurance, PCP, email, social security, and other relevant information within the computerized system to ensure it is complete, accurate, and insurance is active
Knowledge with insurance verification programs such as One Source as well as multiple insurance verification websites to confirm eligibility
Maintains knowledge of company-wide providers, including their gender, location, years of service, care team models, specialties, etc., assisting patients with choosing a provider that best fits their medical needs
Completes data entry in New Patient Registration database to provide monthly reporting that provides clinical operations and marketing multiple transactions such as but not limited to new registration and transfer completions, along with additional data such as patient preference for provider and location
Handles a large volume of inbound calls, following communication scripts and organizational knowledge to best meet patient needs
Performs patient outreach phone calls for multiple work queues to ensure data integrity and to maximize reimbursement. This includes but is not limited to PCP insurance updates, Medical Records, pediatric patients aging into adults, obstetrics pediatrician requests, and specialty/ReadyMed PCP requests
Supports and promotes clinical operations VPC Virtual Primary Care Program to patients that qualify to receive care virtually
Handle patient exception requests through staff messages with physicians
Outreach to patients relevant to PCP requests conducted via mail and voicemail
Books a variety of patient appointments, such as new patient physicals, new patient visits, etc., using EPIC scheduling system
Generates initial welcome mailing for new patients
Updates appointment notes for self-pay services as a means to communicate with the supported departments the patient's awareness of financial responsibility
Communicate the importance and provide release of information requests in order to obtain past patient medical records in a timely manner
Promotes and manages up organization benefits such as our online portal (MyChart), ReadyMed urgent care locations, virtual care, geriatric primary care, and the APCC Advanced Practitioner Clinician Collaborative program
Assist with departing provider process, review departing provider patient panel list to find any discrepancies. Adds transition letter documentation to each patient chart
Provides support to patients and site staff in resolving complex registration and eligibility issues
Acts as a liaison with payors and patients regarding open/closed provider panels
Supports the Medicare Patient Helpline, providing high-level education to patients on Medicare and Medicare Advantage plans
Identifies and communicates ideas for process and/or flow improvements to management
Complies with health and safety requirements, established departmental policies, procedures, and objectives
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
1+ years of customer service, call center, and/or insurance experience
1+ years of healthcare registration or receptionist experience
6+ months of insurance registration experience

Preferred Qualifications:

EPIC experience
Demonstrated knowledge of a variety of computer and software products (i.e., Microsoft Office, etc.)
Excellent interpersonal, communication, and organizational skills
Basic Medical terminology
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

Apply Now

Refine Your Search

customer experience coordinator jobs in sudbury, ma

Senior Patient Care Coordinator

Full Time Front desk/Patient Coordinator

Dispatch Coordinator

Technical Coordinator

Part-Time Convention Coordinator

Programming Coordinator

Collections Coordinator

Transportation Coordinator

Yard Coordinator in Hopedale, Ma

Sales & Installation Coordinator

Resident Service Coordinator

Hardgoods Coordinator

Trade Show Coordinator

Senior Resident Service Coordinator

Appointment Coordinator

Patient Coordinator

MIT Physical Education and Wellness Program Outdoor Education Coordinator

Sales Coordinator

Chiropractic Office Coordinator

Listing & Client Care Coordinator

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