Top 2049 Director Jobs in Sunnyvale, Tx

Head of Customer Service
Envirotainer —Irving, TX
- $96,000 - $112,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
12d
Director of Business Development
Detroit Quality Staffing —Dallas, TX
- $160,000 - $200,000 a year
- Full-time
- Spanish
- Dry van
- English
- Travel reimbursement
- Paid holidays
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12d
Director of Purchasing
Search Partner Group, LLC —Dallas, TX
- $120,000 - $200,000 a year
- Full-time
- Background check
- Office
- Residential
- Profit sharing
- Paid holidays
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Senior Director, Product Management - Commercial Excellence
Bain & Co. —Dallas, TX
- $179,500 - $230,500 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Wellness program
- Paid holidays
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Director, Total Rewards
Pinnacle Live —Dallas, TX
- $160,000 - $172,000 a year
- Ability to walk for extended periods
- HIPAA
- Finance
- Dental insurance
- 401(k)
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10d
Branch Director
The Caregiving Company —Rockwall, TX
- $80,000 - $200,000 a year
- Full-time
- Office
- Bachelor's degree
- Recruiting
- Profit sharing
- Dental insurance
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Private Client Director, Alpha - $200,000/year USD
Crossover —Dallas, TX
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
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11d
DIRECTOR OF INTERNATIONAL STUDENTS
International Leadership of Texas —Garland, TX
- $95,000 - $125,000 a year
- Full-time
- Background check
- Residential
- US work authorization
- Health savings account
- AD&D insurance
Director, Student and Family Support
Bezos Academy —Dallas, TX
- $132,000 - $250,000 a year
- Email
- School experience
- Preschool
- Bachelor's degree
- Paid parental leave
- Paid holidays
Director of Operations
Highbridge Valuation Advisors LLC —Dallas, TX
- $150,000 - $185,000 a year
- Full-time
- Analysis skills
- In-person
- Senior level
- Relocation assistance
- Health insurance
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6d
Director of Facilities Operations
Highland Springs by Erickson Senior Living —Dallas, TX
- From $125,000 a year
- 5 years
- Driver's License
- Mentoring
- Health insurance
- Dental insurance
Senior Zone Director
Heineken International B.V. —Dallas, TX
- $220,000 - $240,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 8 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Plant Director
Primo Brands —Dallas, TX
- $160,363 - $205,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Commuter assistance
- Health savings account
Director of Maintenance & Reliability
Rise Baking Company, LLC —Dallas, TX
- $170,089 - $212,610 a year
- Full-time
- Analysis skills
- Mentoring
- Training & development
- 401(k)
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Senior Director, Head of Associate Relations
GEICO —Richardson, TX
- $195,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Director of Membership & Loyalty Strategy
PopStroke —Plano, TX
- $140,000 - $160,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Senior level
Quick Apply
Assistant Director, Full Service RMCC Managed
Hilton —Dallas, TX
- $80,000 - $120,000 a year
- Full-time
- Inventory management
- 5 years
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Director, Quality Control
Crusoe —Dallas, TX
- $225,000 - $280,000 a year
- Full-time
- Construction site
- AWS
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Regional Director of Operations
First Coast Security —Dallas, TX
- $150,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
Quick Apply
Director, Facilities Operations
Crusoe —Dallas, TX
- $200,000 - $235,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply

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director jobs near sunnyvale, tx

Head of Customer Service

Envirotainer -
Irving, TX

Quick Apply

Job Details

Full-time
$96,000 - $112,000 a year
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing teams in a customer support role
Customer service
Logistics
English
Frontline customer support management
Team development
Bachelor's degree
Leadership
Call center management

Full Job Description

Job Summary

Envirotainer transports life-saving pharmaceuticals around the world with innovative temperature-controlled solutions.

With 40 years leading the industry, the world's largest pharmaceutical companies trust us to deliver. We offer the widest choice of cold chain solutions with a range of shipment monitoring services, all backed by our extensive global network to get your product to where it needs to be, precisely when it needs to be there.

The Head of Customer Service – Americas is accountable for leading and developing the Americas Customer Experience organization and for delivering consistent, high-quality service performance across the region. We are looking for a person who is deeply customer-facing by instinct and experience. Someone who has personally built credibility with customers, understands what “great service” looks like in practice, and can translate customer needs into commercially sound, operationally executable decisions. The role combines: Customer experience leadership, commercial and financial judgement, performance management, and people leadership.

Responsibilities

Champion the end-to-end customer experience, ensuring consistent delivery of exceptional service across all customer touchpoints.
Analyze customer feedback, satisfaction scores, and service trends to identify opportunities for continuous improvement. Establish and monitor key performance indicators (KPIs) related to customer satisfaction, service quality, and customer effort.
Develop and implement customer experience initiatives that increase customer loyalty, retention, and advocacy. Partner with cross-functional teams to address customer pain points and improve operational processes. Work closely with Logistics, Service Network, Cold Chain Solutions, Finance, and other stakeholders to ensure seamless end-to-end execution and issue resolution.
Identify opportunities to increase customer lifetime value through consultative selling, cross-selling, and upselling strategies.
Coach team members on recognizing customer needs and recommending appropriate products, services, or solutions.
Develop performance metrics and incentive programs that balance customer satisfaction with revenue-generation objectives.
Utilize customer data and analytics to inform service strategies, improve customer retention, and support revenue growth initiatives.
Partner closely with Sales/Commercial to support strategic accounts, contract renewals, and service-level negotiations.
Make balanced decisions that protect service delivery while managing cost-to-serve and operational efficiency.
Drive invoice readiness through strong order quality and disciplined case resolution, supporting accurate and timely billing.
Define, implement, and continuously improve customer service processes, workflows, and operating models to ensure scalability and consistency.
Drive adoption of CRM tools, digital solutions, and automation to improve efficiency, visibility, and data quality.
Foster a culture aligned with Envirotainer’s values: Trustworthiness, Passion, Agility, and Team Spirit.

Experience

Bachelor’s degree (or equivalent experience) in Business, Operations, Supply Chain, or related field is required.
Minimum of 10 years in customer service, operations, or a related environment with increasing leadership responsibility.
Minimum 10 years of people leadership experience, preferably managing multi-location and/or remote teams. Ability to raise capability and standards through coaching and accountability.
Fluent English required; Spanish and/or Portuguese is an advantage.
Experience in logistics, cold chain, pharma, aviation freight, or other time-critical service environments is a strong advantage.
Strong analytical mindset with a track record of improving experience outcomes through data, KPIs, and structured continuous improvement.

Join us as we redefine excellence in customer service! Your leadership will shape memorable client experiences while advancing your career in a vibrant organization committed to growth and innovation.

Pay: $96,000.00 - $112,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 10 years (Required)
Leadership: 10 years (Required)
Logistics: 5 years (Preferred)
Call center management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

director jobs in sunnyvale, tx

Head of Customer Service

Director of Business Development

Director of Purchasing

Senior Director, Product Management - Commercial Excellence

Director, Total Rewards

Branch Director

Private Client Director, Alpha - $200,000/year USD

DIRECTOR OF INTERNATIONAL STUDENTS

Director, Student and Family Support

Director of Operations

Director of Facilities Operations

Senior Zone Director

Plant Director

Director of Maintenance & Reliability

Senior Director, Head of Associate Relations

Director of Membership & Loyalty Strategy

Assistant Director, Full Service RMCC Managed

Director, Quality Control

Regional Director of Operations

Director, Facilities Operations

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