Top 1381 Customer service team lead Jobs in Suwanee Ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
7d
Customer Service Administrator 1
Southeastern Freight Lines —Suwanee, GA
- $17.85 - $22.51 an hour
- Part-time
- Background check
- Microsoft Outlook
- Pass drug screening
Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Bilingual
- Computer literacy
- Pass drug screening
7d
Licensed Real Estate Agent - New Construction Team Lead
VRE Alpharetta —Alpharetta, GA
- $66,576.81 - $80,178.52 a year
- Contract
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
5d
Electrical Operations Manager
Confidential —Alpharetta, GA
- From $150,000 a year
- Full-time
- Construction site
- System design
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Regional Service Operations Manager (Hybrid)
Aggregate Trades —Milton, GA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Sales
- 5 years
- Health savings account
- Paid holidays
Quick Apply
4d
Hardscapes Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Alpharetta, GA
- Full-time
- Inventory management
- Heavy equipment operation
- Merchandising
Senior Customer Service Manager
Uline —Braselton, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
Senior Customer Service Manager
Uline —Gainesville, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
Lead Equipment Technician and Service Manager
Lambright Group Staffing Solutions —Doraville, GA
- $40 a week
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
5d
Lead Service Foreman/Technician
North American Roofing —Atlanta, GA
- Weekends as needed
- Clean driving record
- Pass drug screening
- Mid-level
Quick Apply
4d
Senior Customer Service Manager
Uline —Buford, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
Hospice Patient Care Manager (RN)| Lead a High-Performing Clinical Team
Purple Cow Recruiting —Peachtree Corners, GA
- $100,000 - $112,000 a year
- Full-time
- RN License
- Mid-level
- Office
- Mileage reimbursement
- Paid holidays
Quick Apply
Customer Service Representative – Bilingual (Spanish/English)
Calidad Insurance —Norcross, GA
- $33,000 - $48,000 a year
- Full-time
- Spanish
- English
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
Medical Laboratory Supervisor - Microbiology - Weekday Shifts
Northeast Georgia Health System —Gainesville, GA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Customer Care Representative
Global Industries —Buford, GA
- $20.56 - $22.00 an hour
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
8d
Team Lead
Specialized Education Services —Roswell, GA
- $55,000 - $65,000 a year
- Full-time
- Classroom
- Mid-level
- Bachelor's degree
Quick Apply
14h
Senior Customer Service Specialist
City Of Roswell —Roswell, GA
- $27.57 - $35.84 an hour
- Full-time
- Writing skills
- Basic math
- Research
Quick Apply
Customer Support Specialist
Premier Biotech Labs —Alpharetta, GA
- $25.50 - $26.50 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Georgia Remote Customer Service Representative
notifyMD —Lawrenceville, GA
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Typing
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer service team lead in suwanee ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near suwanee ga

Customer Service Manager II jobs in Buford, GA

Customer Service Representative jobs in Norcross, GA

Hospice Nurse jobs in Peachtree Corners, GA

Customer Service Representative jobs in Lawrenceville, GA

Operations Manager jobs in Alpharetta, GA

Real Estate Agent jobs in Alpharetta, GA

Customer Service Sales Representative jobs in Alpharetta, GA

Lead Technician jobs in Atlanta, GA

Customer Service Representative jobs in Roswell, GA

Logistics Manager jobs in Miami, FL

Regional Manager jobs in Illinois

Regional Manager jobs in Columbus, GA

Regional Manager jobs in Summerville, SC

Regional Manager jobs in Spokane, WA

Guadalupe Regional Medical Center jobs in Seguin, TX

Buena Vista Regional Medical Center jobs in Storm Lake, IA

Firelands Regional Medical Center jobs in Sandusky, OH

Direct Support Professional jobs in Reading, PA

Work At Home Remote Customer Service jobs in Delaware

Customer Support Representative jobs in Effingham, IL

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health -
Lawrenceville, GA

Apply Now

Job Details

Part-time | Full-time | PRN
7 days ago

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Driver's License

Full Job Description

View Point Health

Job Title: Customer Service Agent - Team Lead - (Access)

Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker

Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)

Job Hours: 8:00 AM to 5:00 PM - Monday - Friday

Base Location: Remote/Lawrenceville, GA.

Division/Department/Program: Centralized Scheduling / Access

Full-time X

Part-time

PRN

Exempt

Nonexempt X

View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.

Duties & Responsibilities:

Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Provide daily leadership and guidance to centralized scheduling staff.
Serve as a back up to the supervisor and act as a point person to lead the team when the supervisor is unavailable.
Assist with complex scheduling requests, urgent referrals, and provider schedule changes.
Support current team with ongoing training and conduct training for new hires.
Handle escalated caller’s concerns from team and other staff members.
Assist supervisor with reports to track call metrics for team members.
Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information.
Ensure first call resolution through problem solving and effective call handling
Attending meetings and training and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

Minimum Qualifications:

High school diploma/GED and ability to perform basic office functions and computer related duties.

Preferred Qualifications:

2+ to 3+ years of experience as a Team Lead, Supervisor, or in a similar leadership role.
Ability to multitask and initiative to solve problems.
Ability to work well independently as well as in a team setting.
Ability to provide excellent customer service to individuals with behavioral health conditions.
Experience working with ECR and/or CareLogic but not required.
Experience working with Excel spreadsheets.
Excellent communication skills, delegation and problem-solving skills with an ability to motivate others.
Excellent time management skills.

Requirements/Competencies:

Must be able to work remotely in a quiet secured location.
Must be able to lift 20 pounds.
Requires long periods of sitting.
Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Refine Your Search

customer service team lead jobs in suwanee ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

Customer Service Administrator 1

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

Licensed Real Estate Agent - New Construction Team Lead

Electrical Operations Manager

Regional Service Operations Manager (Hybrid)

Hardscapes Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Senior Customer Service Manager

Senior Customer Service Manager

Lead Equipment Technician and Service Manager

Lead Service Foreman/Technician

Senior Customer Service Manager

Hospice Patient Care Manager (RN)| Lead a High-Performing Clinical Team

Customer Service Representative – Bilingual (Spanish/English)

Medical Laboratory Supervisor - Microbiology - Weekday Shifts

Customer Care Representative

Team Lead

Senior Customer Service Specialist

Customer Support Specialist

Georgia Remote Customer Service Representative

I want to receive the latest job alert for customer service team lead in suwanee ga

Related Searches

Explore jobs in more locations

View Point Health

Job Seeker Tools

Employer Tools

Browse

Stay Connected