Top 120 Call center representative Jobs in Taylor Mi

Bilingual French Customer Care Representative - Hybrid
Percepta —Dearborn, MI
- $17 - $19 an hour
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health savings account
- Paid holidays
Customer Service Coordinator (Service Team)
1-800 Hansons LLC —Troy, MI
- $18 - $20 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Detroit, MI
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site in Birmingham, MI)
Confidential —Birmingham, MI
- $1,600 - $10,000 a month
- Full-time
- Sales
- Military
- No experience needed
- On-the-job training
Quick Apply
Inside Sales Representative (Call Center)
1-800 Hansons LLC —Troy, MI
- $20 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
7d
Customer Service Representative
Thornton & Grooms —Farmington Hills, MI
- High school diploma or GED
- Typing
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Contact Center Representative
CORNERSTONE COMMUNITY FINANCIAL CREDIT UNION —Troy, MI
- $19 - $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Detroit, MI
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
10h
Member Service Agent
DFCU Financial —Dearborn, MI
- From $23 an hour
- Full-time
- Hybrid work
- Computer literacy
- Basic math
- High school diploma or GED
- Paid training
- Health savings account
13d
Customer Service - Temporary Mon-Fri
Five Star Call Centers —Detroit, MI
- $14 an hour
- Temporary
- Remote
- Background check
- 18 years or older
- Computer literacy
- Paid training
14d
Contact Center Representative
University of Michigan Credit Union —Ann Arbor, MI
- Microsoft Excel
- Microsoft Outlook
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative
Team Wellness Center —Detroit, MI
- From $15 an hour
- Full-time
- Clean driving record
- Customer service
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Call Center Representative - Medical
EAR NOSE AND THROAT CONSULTANTS PC —Southfield, MI
- $16.50 - $18.50 an hour
- Computer literacy
- Medical terminology
- Communication skills
Quick Apply
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $18 - $22 an hour
- Full-time
- No education required
- Office
- Residential
Quick Apply
Help desk Representative
Careers at Little Caesars —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
5d
Client Success Specialist
greenpath, inc. —Farmington Hills, MI
- $16.50 - $17.50 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
6d
Customer Care Representative
Trinity Health Michigan —Ann Arbor, MI
- Full-time
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
Customer Rep., Telesales GHH
Merck —Detroit, MI
- $71,900 - $113,200 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
5d
call center representative
orsa credit union —Novi, MI
- From $18.94 an hour
- Full-time
- High school diploma or GED
- Presentation skills
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply
Medical Call Center Representative - Full-time
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- HIPAA
- Organizational skills
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply

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Bilingual French Customer Care Representative - Hybrid

Percepta -
Dearborn, MI

Apply Now

Job Details

$17 - $19 an hour

Benefits

Health savings account
Paid holidays
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

French
English

Full Job Description

Requisition Title

: Bilingual French Customer Care Representative - Hybrid (04E88)
US-MI-Dearborn

Description

At Percepta, we bring first-class service across each market we support. As a Bilingual English/French Customer Care Representative (Rewards Guide) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing
The Rewards Guide provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best-in-class service. The Rewards Guide will be responsible for providing timely, professional, and accurate customer service within the contractual customer service metrics.

During a Typical Day, You’ll

Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including:

Utilizing available resources to accurately respond to customer inquiries through appropriate channels.

Corresponding with customers via mail channel as appropriate

Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action.

Rewards Guides may be assigned to specialize but will be cross trained to support the functions.

Provide inbound helpdesk support for member, dealer, and region employees on various issues including:

User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads

Website assistance to dealers and field personnel

Dealer enrollment process

Reviewing dealer parts statements

Process program cancellation requests

Determines the appropriate route for escalating complex issues based on the type of expertise required.

Document the status of all interactions, indicating appropriate outcome and follow-up requirements

Establish a rapport and build confidence in the brand recognition by proactively promoting the company's products and services.

Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise – consistently courteous with customers.

Achieve ‘world-class’ service with each member, where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.

Utilize all resources, including the call-specific applications, to obtain the correct answer for the customer.

Document all actions in the appropriate call tracking system.

Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.

Communicate customer service problems to the Team Leader when necessary.

Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.

Maintain exceptional product knowledge as it relates to technical support and continuously update knowledge of product and service offerings, current industry products, and technologies.

Performs additional responsibilities or projects as assigned.

What You Bring to the Role

Must be fluent in both English and French (oral and written)

Six (6) months of customer service/sales experience in a contact center operations environment is desired

Contact center experience is desired

Understanding of dealership operations and processes is desired.

Microsoft Office 365 (Word, Excel, Outlook, etc.)

What You Can Expect

Pay rate of $19.00 per hour ($17.00 +$2.00 Language Premium)

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Traditional 401(k) Retirement Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Apply Now

Refine Your Search

call center representative jobs in taylor mi

Bilingual French Customer Care Representative - Hybrid

Customer Service Coordinator (Service Team)

Licensed Insurance Sales Representative (Remote / Home-Based)

Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site in Birmingham, MI)

Inside Sales Representative (Call Center)

Customer Service Representative

Contact Center Representative

Customer Service Representative

Member Service Agent

Customer Service - Temporary Mon-Fri

Contact Center Representative

Customer Service Representative

Call Center Representative - Medical

Customer Service & Scheduling Coordinator

Help desk Representative

Client Success Specialist

Customer Care Representative

Customer Rep., Telesales GHH

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Medical Call Center Representative - Full-time

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