The Transportation Limousine Driver complies with all service guarantees of Pechanga Resort & Casino and provides on and off property transportation services. Transportation Limousine Driver to transport no more than six (6) passengers.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.
KEY RESPONSIBILITIES
- Greet guests and provide casino, property, and city information.
- Comply with all departmental policies/procedures and service guarantees.
- Communicate with dispatchers and/or management by radio or telephone in order to exchange information and receive requests for passenger service.
- Ensure that passengers follow safety regulations
- The driver should be able to educate passengers with regard to local information.
o Be familiar with surrounding main streets, freeways, and airports.
- The driver ensures that the limo is clean, has ample fuel, and is properly maintained.
- Must communicate directions or plans with guests as needed.
- Must open and close the door for the guests when they enter or exit the vehicle.
- Service oriented, patience, and helpful attitude are required.
- Some guests may have physical disabilities that require extra time and assistance with.
- Driver must have excellent interpersonal skills, as he or she will be required to interact with customers from all demographics, while being cognizant of limiting personal interaction with the guest, unless it is requested by the guest continuing the conversation.
- Dependable and Reliable.
- Drive at or under the speed limit at all times.
- Comply with resort policies and procedures.
- Communicate effectively in order to provide clear direction to guests and employees at all levels.
- Able to remain calm and alert throughout the duration of shift and remain calm during emergency situations.
- Attend all training classes as directed by the company or as mandated by the collective agreement.
- Attend and participate in pre-shift department meetings.
- Maintain favourable working relationships with all departments and employees, to foster and promote a cooperative and harmonious work environment.
- Keeps immediate supervisor informed of all problems or unusual events and / or refers difficult situations to his / her attention for handling.
- Answers questions while up-selling the resorts outlets and other promotional amenities.
- Ensure the highest level of customer satisfaction in the delivery and execution of services for both external and internal guests either by e-mail interactions and/or via incoming calls.
- Maintain complete knowledge of Pechanga Daily, promotions, concerts, events, and any in-house group activity.
- Use existing resources to gather pertinent information relating to the operations of the casino and hotel to answer questions while assisting guests.
- Execute all guest inquires in a positive and articulate manner by listening and responding in a timely manner.
- Perform other tasks as assigned by management.
ACCOUNTABILITY: This position has no supervisory responsibilities
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QUALIFICATIONS AND GUIDELINES
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EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED) is required; and at least two years’ experience preferred to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to write simple correspondence. The ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required as well.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out simple one- or two-step instructions. This position also requires the ability to deal with standardized situations with only occasional or no variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must be able to obtain a Class “A” gaming license.
- Must possess a valid Class “C” Driver’s License.
o To drive a vehicle designed to transport no more than 10 passengers.
ADDITIONAL INFORMATION:
- Great smile and a good attitude.
- Must be able to adhere to all dress and uniform policies.
- Make eye contact while speaking.
- Ability to work under stressful situations
- Professional demeanor.
- Must be a self-starter who is highly motivated and resourceful.
- Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
- Must be able to take direction and follow through with assigned tasks.
- Must be flexible and willing to work nights, weekends and holidays.
- Must have an excellent personality and driving skills for customer satisfaction.
