Top 5584 Guest experience manager Jobs in Tennessee

Guest Experience Manager
Bolt Farm Treehouse —Whitwell, TN
- $80,000 - $100,000 a year
- Full-time
- 3 years
- Front desk
- Senior level
Quick Apply
Executive Team Leader Service & Engagement (Assistant Manager Front End)- Collierville, TN
Target —Collierville, TN
- $64,000 - $128,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Pool Maintenance Manager
Westgate Resorts —Gatlinburg, TN
- $60,000 - $65,000 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid holidays
- Health insurance
Assistant Salon Manager - Licensed Cosmetologist
SmartStyle Hair Salon —Shelbyville, TN
- Up to $40 an hour
- Part-time
- Barbering License
- Cosmetology License
- Basic math
- Health insurance
- Dental insurance
Quick Apply
23h
Events and Experience Manager
Jucebox —Nashville, TN
- $55,000 - $65,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Restaurant Manager
Tacos el Terry —Nashville, TN
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Mountain Coaster and Tubing Supervisor
Ober Mountain —Gatlinburg, TN
- $18 - $21 an hour
- Weekends as needed
- 18 years or older
- Management
- Mid-level
- Health insurance
- Dental insurance
9d
Clubhouse Bartender
Hampton Golf - Rarity Bay Golf & Country Club —Vonore, TN
- $8 an hour
- Full-time
- Bar
- ServSafe
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Regional Events & Partnership Specialist
Truth Traveler —Pigeon Forge, TN
- $40,000 - $50,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- Driver's License
Quick Apply
8d
Assistant General Manager
Aba —Nashville, TN
- $70,000 - $90,000 a year
- Weekends as needed
- Sales
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Restaurant Manager
Aba —Nashville, TN
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Restaurant Manager
Chuy's Tex Mex —Nashville, TN
- Full-time
- Bar
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Restaurant Manager
Chuy's Tex Mex —Brentwood, TN
- Full-time
- Bar
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Food & Beverage Manager
The Grove Club —College Grove, TN
- $55,000 - $65,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Avenue T Hospitality Group —Franklin, TN
- From $65,000 a year
- Weekends as needed
- Background check
- Hospitality
- Sales
- Paid training
- Health insurance
Quick Apply
Food Service Director
Healthcare Services Group, Inc. —Copperhill, TN
- Full-time
- Computer literacy
- Cooking
- Mid-level
- Employee stock purchase plan
- Paid holidays
5d
Hotel Sales Coordinator
Drury Hotels —Franklin, TN
- $22.88 - $27.56 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
10d
Restaurant Manager
Timberwood Grill —Pigeon Forge, TN
- Weekends as needed
- Hybrid work
- ServSafe
- Mid-level
- Recruiting
- Paid training
- Health insurance
Quick Apply
Restaurant Manager
Avenue T Hospitality Group —Nashville, TN
- From $65,000 a year
- Weekends as needed
- Background check
- Sales
- Writing skills
- Paid training
- Health insurance
Quick Apply
Sales Manager - Crowne Plaza Downtown Knoxville
Crowne Plaza Knoxville Downtown —Knoxville, TN
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- Free parking
- Health insurance
Quick Apply
8d

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guest experience manager jobs near tennessee

Guest Experience Manager

Bolt Farm Treehouse -
Whitwell, TN

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Managing teams in a customer support role
Procedural guides
Tooling
Standard Operating Procedures (SOPs) implementation
Managing hospitality teams
Customer relationship management
Business operations
Customer satisfaction improvement
Standard operating procedures (SOPs)

Full Job Description

BOLT FARM is building America’s most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative. Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we’re scaling from a high-performing flagship into a national portfolio. If you want to operate at the ground floor of a brand with real momentum, high standards, and a team obsessed with doing it right, this is your seat.

What You’ll Love About Working at BOLT FARM

Own the full guest journey. From pre-arrival to post-stay follow-up, you’ll shape how couples feel before, during, and after their visit.
Lead a high-impact team. Dreamweavers, Hosts, and Guest Communications all sit inside your lane.
Build systems that make hospitality feel effortless. SOPs, schedules, communication flows, service recovery, and guest feedback loops all matter here.
Create moments with meaning. This is not generic guest service. We’re helping couples reconnect, celebrate, reset, and remember why they chose each other.
Step into real momentum. Guest demand is strong, the mission is clear, and the opportunity is to bring more structure, consistency, and intentionality to the experience.

You Know You’re a Great Fit for This Role If…

You are a hospitality leader who can hold high standards without creating chaos. You know how to lead guest-facing teams, improve service systems, and turn guest feedback into better execution.

You can think strategically about the guest journey while staying close enough to the floor to know what is actually happening.

The Core Mission

Lead the full BOLT FARM guest journey and build the systems, team rhythms, and service standards that make every stay feel elevated, personal, and deeply cared for.

Why This Role Matters

The Guest Experience team sits at the center of how couples experience BOLT FARM. This team shapes the emotional tone of the visit across guest services, front desk hospitality, guest communications, personalization, and service recovery.

There is already strong mission alignment and real guest demand. The opportunity now is to bring more structure, consistency, and intentionality to every major guest touchpoint.

Key Responsibilities

Own the guest experience end-to-end across pre-arrival, arrival, stay, departure, and post-stay follow-up
Lead the Dreamweaver, Host, and Guest Communications teams and raise consistency across guest-facing interactions
Oversee the full guest communication lifecycle, including confirmations, pre-arrival messaging, on-property communication, departure follow-up, and re-engagement
Build and improve SOPs, schedules, workflows, and coverage plans for guest-facing operations
Lead service recovery in a way that protects trust, reinforces the brand, and strengthens guest loyalty
Use guest feedback, survey results, review trends, and service data to identify root causes and drive weekly improvements
Partner with Marketing, Wellness, and Programming to create relationship-centered moments, milestone experiences, and other high-impact guest touchpoints
Help improve repeat stays, guest loyalty, thoughtful upsells, and enhancement opportunities through stronger experience design and team execution

What Success Looks Like

Guests feel cared for before they arrive, fully supported during their stay, and meaningfully connected after they leave.

The Dreamweaver, Host, and Guest Communications teams operate with clearer standards, stronger rhythms, and better consistency.

Service recovery becomes faster, calmer, and more trust-building.

Guest feedback turns into real operational improvement, not just information.

Minimum Requirements

5+ years of experience in short-term rental, boutique hotel, luxury resort, premium wellness, fine dining, luxury travel, or another high-touch, experience-driven service environment
3+ years of experience leading guest-facing teams in an on-site operating environment
Experience overseeing multiple guest journey touchpoints such as front desk, concierge-style support, guest services, reservations, or guest communications
Experience building or improving SOPs, staffing schedules, workflows, and service processes in a hospitality or service-based business
Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business

Nice to Have

Experience with highly personalized service expectations
Experience designing or executing anniversary, honeymoon, proposal, or other milestone guest experiences
Experience serving high-expectation or high-net-worth guests
Experience in a scaling hospitality brand or other fast-growing experience-driven business
Experience improving guest loyalty, rebookings, ancillary revenue, or upsell performance through service and communication
Experience implementing automation or AI-assisted tools in hospitality operations without losing warmth or personalization

Who Thrives Here

People who thrive here are warm, structured, high-standard, and deeply guest-aware. They can lead through people, build clean systems, and still care about the small emotional details that make a stay memorable.

If you can blend premium hospitality, operational discipline, and relationship-centered experience design, this is your seat.

Equal Opportunity Employer

BOLT FARM is an equal opportunity employer. We hire and promote based on merit, qualifications, performance, and business needs, and do not discriminate based on any characteristic protected by law.

Compensation Range: $80K - $100K

Quick Apply

Refine Your Search

guest experience manager jobs in tennessee

Guest Experience Manager

Executive Team Leader Service & Engagement (Assistant Manager Front End)- Collierville, TN

Pool Maintenance Manager

Assistant Salon Manager - Licensed Cosmetologist

Events and Experience Manager

Restaurant Manager

Mountain Coaster and Tubing Supervisor

Clubhouse Bartender

Regional Events & Partnership Specialist

Assistant General Manager

Restaurant Manager

Restaurant Manager

Restaurant Manager

Food & Beverage Manager

Restaurant Manager

Food Service Director

Hotel Sales Coordinator

Restaurant Manager

Restaurant Manager

Sales Manager - Crowne Plaza Downtown Knoxville

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What You’ll Love About Working at BOLT FARM

You Know You’re a Great Fit for This Role If…

The Core Mission

Why This Role Matters

Key Responsibilities

What Success Looks Like

Minimum Requirements

Nice to Have

Who Thrives Here

Equal Opportunity Employer

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