Top 15001 Director of customer service Jobs in Texas

Director I - Regional 9-1-1 Department
West Central Texas Council of Governments —Abilene, TX
- $76,530 - $129,430 a year
- Full-time
- Bachelor's degree
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Licensed Social Services Director Texas
Avir at Tomball —Tomball, TX
- Full-time
- Mid-level
- Master's degree
- Driver's License
- Paid holidays
- Health insurance
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Director of Maintenance
Trinity Jet Maintenance —Dallas, TX
- $140,000 - $200,000 a year
- Full-time
- Driver's License
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Research & Impact
Momentous Institute —Dallas, TX
- $160,000 - $190,000 a year
- Full-time
- Bilingual
- Background check
- Education
- Paid parental leave
- Health savings account
Quick Apply
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Houston, TX
- $179,500 - $230,500 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Director, Student and Family Support
Bezos Academy —Dallas, TX
- $132,000 - $250,000 a year
- Email
- School experience
- Preschool
- Bachelor's degree
- Paid parental leave
- Paid holidays
DIRECTOR OF INTERNATIONAL STUDENTS
International Leadership of Texas —Garland, TX
- $95,000 - $125,000 a year
- Full-time
- Background check
- Residential
- US work authorization
- Health savings account
- AD&D insurance
Senior Director, Escalated Provider Issue Resolution
Oscar Health —Dallas, TX
- $196,732 - $258,211 a year
- Overtime
- Remote
- 7 years
- Microsoft Excel
- SQL
- Paid parental leave
- Paid holidays
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Senior Director, Provider Experience
Oscar Health —Dallas, TX
- $196,732 - $258,211 a year
- Overtime
- Remote
- Master's degree
- Bachelor's degree
- Recruiting
- Paid parental leave
- Paid holidays
Quick Apply
5d
Head of Customer Service
Envirotainer —Irving, TX
- $96,000 - $112,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
12d
Senior Customer Success Manager - Moveworks
ServiceNow —Austin, TX
- $102,000 - $159,000 a year
- Online Application
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Director of Purchasing
Search Partner Group, LLC —Dallas, TX
- $120,000 - $200,000 a year
- Full-time
- Background check
- Office
- Residential
- Profit sharing
- Paid holidays
Quick Apply
Director, Public and Community Relations
Methodist Health System —Dallas, TX
- Full-time
- 6 years
- Marketing
- English
Quick Apply
12d
Director Talent Management
Quality Custom Distribution —Frisco, TX
- Full-time
- Hybrid work
- 5 years
- Master's degree
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Director Ethics
Christus Health —Irving, TX
- Full-time
- Doctoral degree
- Senior level
- Hospice & Palliative Medicine
Service Line Director
Centauri Health Solutions —Texas
- $126,800 - $190,300 a year
- Full-time
- 7 years
- Bachelor's degree
- Senior level
- Paid training
- Wellness program
Quick Apply
11d
Private Client Director, Alpha - $200,000/year USD
Crossover —Dallas-Fort Worth, TX
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
11d
Director of Quality
Medical City Alliance —Fort Worth, TX
- Weekends only
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Private Client Director, Alpha - $200,000/year USD
Crossover —Dallas, TX
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
11d
Senior Director, FSQA
HelloFresh —Irving, TX
- $183,000 - $205,000 a year
- Full-time
- Up to 50% travel
- 11+ years
- Master's degree
- Health insurance
- Paid time off

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director of customer service jobs near texas

Director I - Regional 9-1-1 Department

West Central Texas Council of Governments -
Abilene, TX

Quick Apply

Job Details

Full-time
$76,530 - $129,430 a year
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Strategic management
Program development
Bachelor's degree
Data analytics
Organizational skills

Full Job Description

Director I FLSA Status: Exempt Class Code 1620 Salary Group B26

Job Description

Performs advanced managerial work providing direction and guidance in strategic operations and planning for the Regional 9-1-1 Department of the West Central Texas Council of Governments (WCTCOG). Work involves establishing the strategic plan, goals, and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools to determine progress toward goals; coordinating and evaluating program activities or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

The essential duties for this position include but are not limited to the following performance measures:

· Develop and submit the biennial 9-1-1 Strategic Plan

· Knowledge of current 9-1-1 industry pros, cons, and protocols for call delivery and handling through ESInet WANs, cloud services, and AI-generated solutions.

· Maintain accurate inventory of all PSAP and program equipment

· Develop and submit updates and plan amendments to the Regional 9-1-1 Program’s Strategic Plan.

· Develop and submit performance reports to State and Federal granting agencies.

· Prepare and maintain Regional 9-1-1 Program budgets - State and Local.

· Gather and analyze data from the 9-1-1 network to submit CSEC’s Annual Compliance Reports, Annual Certification Reports, Quarterly Performance Reports, Program Budget Amendments, Interlocal Agreements with 9-1-1 stakeholders

· Oversee vendor management and project management for 9-1-1 service providers including telephone service providers, equipment vendors, maintenance vendors and NG911 ESInet Service providers.

· Oversee the procurement, installation and maintenance of 9-1-1 equipment for the 18 Public Safety Answering Points (PSAPs).

· Oversee the monitoring of PSAPS; perform site visits with program staff to ensure adherence to interlocal agreements, and inventory auditing.

· Work with GIS staff to ensure accuracy regarding 9-1-1 addresses and mapping features for public safety response.

· Conduct program analytics (run reports on call statistics, retrieve information for PSAP staff from 9-1-1 calls; provide assistance to PSAP supervisors.

· Coordinate PSAP moves/remodels with PSAPs and 9-1-1 stakeholders

· Facilitate quarterly 9-1-1 PSAP Meeting & Training events

· Oversee training program for 9-1-1 telecommunicators.

· Compile data and report all aspects of program activities and budget to CSEC.

· Oversee 9-1-1 public education program conducted in the region, as well as my911shop.com.

· Prepare and present Executive Committee Meeting agenda items

· Perform other duties as required or assigned.

EXPERIENCE AND EDUCATION

Experience or education related to Regional 9-1-1 Program grants or a closely related field. Graduation from an accredited four-year college or university with major coursework in a relevant field is generally preferred. Experience and education may be substituted for one another. Experience with federal and state grant management, regional planning, or program administration in a council of governments or similar public-sector organization is highly desirable.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

Knowledge of current state and federal laws, rules and regulations governing the 9-1-1 industry and ensure that WCTCOG Regional 9-1-1 Program is in compliance with applicable laws, regulations, and grant requirements.
Business and management principles involved in strategic planning, resource allocation, and leadership techniques.
Principles and practices of public administration, regional planning, and grant management.
Applicable federal programs including CSEC administered programs, and other applicable funding streams.

Skill in:

Establishing plans and setting objectives and goals that support an overall organizational strategy.
Decision-making, including assessing risk and using good judgment to inform decisions and recommendations to leadership.
Conflict resolution and working quickly and collaboratively to solve problems.
Grant writing, budget development, financial reporting, and compliance monitoring.
Use of a computer and applicable software including Microsoft Office Suite and grant management platforms.

Ability to:

Direct and organize program activities and business functions across multiple concurrent program areas.
Establish goals and objectives that support WCTCOG’s strategic plan and regional priorities.
Identify problems, evaluate alternatives, and implement effective solutions.
Develop and evaluate agency policies and procedures.
Prepare concise reports, grant narratives, and compliance documentation.
Communicate effectively in writing and verbally with federal and state agencies, local government officials, board members, and the public.
Supervise the work of others and foster professional development within the department.

REGISTRATION, CERTIFICATION, OR LICENSURE

May require registration, certification, or licensure in a specialty area.

Equal Opportunity Employer

WCTCOG is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Pay: $76,530.00 - $129,430.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

director of customer service jobs in texas

Director I - Regional 9-1-1 Department

Licensed Social Services Director Texas

Director of Maintenance

Senior Director, Research & Impact

Senior Director, Product Management - Commercial Excellence

Director, Student and Family Support

DIRECTOR OF INTERNATIONAL STUDENTS

Senior Director, Escalated Provider Issue Resolution

Senior Director, Provider Experience

Head of Customer Service

Senior Customer Success Manager - Moveworks

Director of Purchasing

Director, Public and Community Relations

Director Talent Management

Director Ethics

Service Line Director

Private Client Director, Alpha - $200,000/year USD

Director of Quality

Private Client Director, Alpha - $200,000/year USD

Senior Director, FSQA

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