Top 14371 Guest experience leader Jobs in Texas

Assistant Manager, Guest Services - Universal Kids Resort
Universal Kids Resort —Frisco, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
3d
Rooftop Foreman (Commercial Solar)
Centrica Business Solutions —Kyle, TX
- $28 - $42 an hour
- Full-time
- Hybrid work
- Clean driving record
- Management
- Construction site
- Wellness program
- Health savings account
Quick Apply
Massage Therapist
Canyon Ranch —Fort Worth, TX
- Weekends as needed
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid parental leave
- Health insurance
Shift Leader
Smith Dairy Queens, Ltd. —Schulenburg, TX
- $11.00 - $15.50 an hour
- Full-time
- 18 years or older
- Sales
- Computer literacy
Quick Apply
Hotel Sales Manager
Chase Hospitality LLC —Arlington, TX
- From $50,000 a year
- Full-time
- Mid-level
- Hotel
- Contracts
- Paid time off
- Employee discount
Quick Apply
Executive Chef
Ema —Austin, TX
- $70,000 - $100,000 a year
- Weekends as needed
- Research
- Ability to lift 50 pounds
- Senior level
- Paid holidays
- Health insurance
General Manager
Whitestone Hospitality Management- AC Las Colinas —Irving, TX
- Full-time
- Writing skills
- Mid-level
- 3 years
Quick Apply
Operations Manager - Entertainment Venue
CC Turnkey - 5th & Elm —Portland, TX
- $55,000 - $65,000 a year
- Extended hours
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Director of Sales & Marketing - Fairview
Lowen Hospitality Management —Richardson, TX
- $50,000 - $60,000 a year
- Full-time
- Residential
- Hotel
- Contracts
- Health insurance
- Dental insurance
Quick Apply
3d
Bakery Manager
Nothing Bundt Cakes —Midland, TX
- $50,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Store discount
- Paid time off
Quick Apply
4d
Director of Sales and Marketing
Chase Hospitality LLC —Irving, TX
- $60,000 - $80,000 a year
- Full-time
- Sales
- Microsoft Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Team Member
Casey's —Shamrock, TX
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
11d
Area Coach - Taco Bell Franchise
Ghai Management —Beaumont, TX
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Outlook
- Fuel card
- Paid holidays
Quick Apply
Restaurant General Manager
The League Kitchen & Tavern —Georgetown, TX
- $70,000 - $75,000 a year
- Weekends as needed
- Casual dining restaurant
- High school diploma or GED
- Math
- Health insurance
- Dental insurance
Quick Apply
8d
Sales Manager - Hilton New Build - Carrollton
Lowen Hospitality Management —Carrollton, TX
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- Business development
- Health insurance
- Dental insurance
Quick Apply
8d
Commissioned Site Supervisor
Star Protection Agency LLC —Humble, TX
- $20 an hour
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
Quick Apply
9d
Entry Level Director of Sales
Homewood Suites Austin Airport —Austin, TX
- $45,000 - $50,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Director of Operations
Kings III Emergency Communications —Coppell, TX
- $150,000 - $175,000 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Wellness program
- Health savings account
Catering Server/Driver
Integrated Food Concepts —Dallas, TX
- $17 an hour
- Part-time
- Google Workspace
- Computer literacy
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
Ag Equipment Operator - Custom Harvest
KB Custom Ag Services —Hartley, TX
- From $16 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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Assistant Manager, Guest Services - Universal Kids Resort

Universal Kids Resort
Frisco, TX

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Staff supervision
Managing teams in a customer support role
Managing hospitality teams

Full Job Description

JOB SUMMARY:

The Assistant Manager, Guest Services is responsible for leading the daily operation of Guest Services, VIP Experiences, and Guest Communications for Universal Kids Resort. This role oversees Guest service delivery, Guest recovery programs, VIP Experience operations, pre-arrival and post-visit communications, and front-line leadership teams. The Assistant Manager ensures exceptional Guest experiences through proactive service, operational excellence, team development, and collaboration with resort-wide partners.

JOB RESPONSIBILITES:

Oversee the daily operation of Guest Services, VIP Experience, and Guest Communications functions across Universal Kids Resort. Leads the resolution of escalated guest concerns, complaints, and service recovery opportunities, ensuring timely follow-up and exceptional guest outcomes. Serve as Guest Arrivals Manager on Duty (MOD), providing operational leadership and support during daily operations, special events, and peak attendance periods.
Oversee VIP Experience operations, coordinating special requests, high-profile Guest visits, and personalized experiences to deliver exceptional and memorable Guest service. Partner with Operations, Entertainment, Marketing, Food & Beverage, Retail, Hotel Operations, and other departments to deliver seamless Guest experiences. Support resort-wide initiatives, special events, and new product offerings to enhance the overall guest experience.
Ensures high levels of guest service are maintained at all times. Monitors guest satisfaction (GSAT) metrics and performance of all Team Members to provide coaching and feedback where necessary to consistently raise guest satisfaction levels within the Resort. Ensures Guest Services team responds to guest issues appropriately and consistently with effective resolution, following brand and Guest Services standards. Monitor Guest feedback, satisfaction metrics, and operational trends, identifying opportunities for service enhancements and process improvements. Manage Guest communication channels, including phone, email, chat, social media, review sites, and pre-arrival support functions.
Plans for and ensures that assigned staff and materials are in complete readiness. Develops labor budgets, scheduling and works with resort-wide leaders to ensure appropriate staffing utilization, efficient execution of Guest Services, tours and appropriation of inventory and equipment. Ensures that SOPs and training programs are properly maintained and updated in partnership with Operational Alignment & Compliance team. Assist with labor planning, staffing, scheduling, and budget management to support operational and financial goals.
Responsible for development, coaching, counseling and mentoring team including Supervisors, VIP Experience Tour Guides, Guest Services Coordinators and Guest Communications. Focuses on ways to enhance the Team Member experience and ensure Team Member Satisfaction (TSAT) feedback is actioned on. Supports training, onboarding, performance management, and succession planning initiatives for Team Members and leaders
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Ensure compliance with company policies, operational procedures, and Environmental, Health & Safety standards.
Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

Supervises a Non-Exempt team

ADDTIONAL INFORMATION:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QULIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

This person will be scheduled opening and closing responsibilities, weekend shifts, and holidays and must be flexible in supporting the demand of the operation.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

EDUCATION:

Bachelor’s degree from an accredited four-year college or university preferred.
Equivalent combination of education and relevant experience may be considered.

EXPERIENCE:

3+ years of Guest service, hospitality, theme park, resort, hotel, or entertainment operations leadership experience required.
Previous supervisory or management experience leading front-line teams required.
Experience handling Guest recovery, escalated Guest concerns, and service excellence programs.
Experience managing operational, labor, and financial performance metrics preferred.
Experience leading Guest communications, call center operations, VIP programs, or premium Guest experiences preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

Universal Kids Resort. .

Apply Now

Refine Your Search

guest experience leader jobs in texas

Assistant Manager, Guest Services - Universal Kids Resort

Rooftop Foreman (Commercial Solar)

Massage Therapist

Shift Leader

Hotel Sales Manager

Executive Chef

General Manager

Operations Manager - Entertainment Venue

Director of Sales & Marketing - Fairview

Bakery Manager

Director of Sales and Marketing

Team Member

Area Coach - Taco Bell Franchise

Restaurant General Manager

Sales Manager - Hilton New Build - Carrollton

Commissioned Site Supervisor

Entry Level Director of Sales

Director of Operations

Catering Server/Driver

Ag Equipment Operator - Custom Harvest

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