About Korman
Founded in 1973, Korman has long been Austin’s premier destination for exceptional jewelry, rare diamonds, and distinguished Swiss timepieces. For more than five decades, we have built our reputation on uncompromising quality, enduring relationships, and an unwavering commitment to exceptional service. Since 2018, owners Kat and Larry Stokes have proudly continued this legacy, honoring Korman’s heritage while thoughtfully shaping its future.
Located in the heart of Austin 29th & Lamar, the Jewel House is a refined expression of timeless elegance and contemporary luxury. Our carefully curated collection features celebrated jewelry designers, extraordinary diamonds, and the world’s finest Swiss timepieces, complemented by our Rolex Service Center. Our mantra is Celebrate Every Day—we seek to create a welcoming space where life’s milestones, meaningful moments, and lasting memories are celebrated with extraordinary jewelry and watches.
Position Overview
Korman is seeking an experienced Fine Jewelry Sales Associate with a demonstrated ability to build lasting client relationships and generate strong sales results.
This position is intended for an established jewelry sales professional who can begin contributing quickly while learning Korman’s culture, collections, systems, and processes. Korman is not currently seeking an entry-level retail salesperson who requires foundational jewelry or sales training.
The successful candidate will understand that luxury jewelry sales extend beyond assisting walk-in traffic. This individual will be expected to proactively develop client relationships, maintain consistent follow-up, create new sales opportunities, and provide a highly personalized experience throughout every stage of the client journey.
Key Responsibilities
Sales Performance and Business Development
- Meet or exceed established monthly and annual sales goals.
- Develop new business through client outreach, referrals, networking, events, and community relationships.
- Build and maintain an active sales pipeline rather than relying solely on walk-in traffic.
- Identify opportunities for repeat purchases, special orders, upgrades, gifts, and additional services.
- Participate in trunk shows, designer appearances, client events, and other business-development activities.
- Maintain accountability for individual sales activity and performance.
- Collaborate with leadership to understand sales expectations and areas for continued growth.
Clienteling and Relationship Management
- Build trusted, long-term relationships with new and existing clients.
- Maintain accurate client records, including preferences, milestones, purchase history, and follow-up activity.
- Conduct thoughtful and consistent outreach by telephone, email, text, and other approved communication methods.
- Keep clients informed about new arrivals, designer collections, special pieces, and upcoming events.
- Generate repeat and referral business through responsive service and ongoing relationship development.
- Maintain discretion and confidentiality when working with high-profile and high-net-worth clients.
- Follow through on client commitments accurately and within established timelines.
Consultative Fine Jewelry Sales
- Guide clients through fine jewelry, diamonds, bridal jewelry, designer collections, watches, gifts, and related services.
- Ask thoughtful questions to understand each client’s preferences, lifestyle, occasion, and budget.
- Present appropriate options without creating a pressured or transactional experience.
- Clearly communicate product features, craftsmanship, quality, value, care, warranties, and service options.
- Assist clients with custom design, special orders, repairs, and other personalized requests.
- Manage transactions through completion, including documentation, delivery, and post-sale follow-up.
- Develop and maintain strong knowledge of Korman’s designers, products, services, and industry trends.
Client Experience
- Create a warm, polished, and memorable experience for every client.
- Represent Korman’s standards of professionalism, integrity, hospitality, and personalized service.
- Manage multiple client needs while maintaining attention to detail and responsiveness.
- Resolve client concerns promptly and involve leadership when appropriate.
- Work collaboratively with sales support, operations, inventory, service, and leadership teams.
- Ensure each client receives attentive service throughout the entire purchasing process.
Showroom and Team Responsibilities
- Maintain a professional, organized, and client-ready sales environment.
- Follow all procedures related to merchandise handling, security, transactions, documentation, and client information.
- Assist with store opening and closing responsibilities as assigned.
- Participate in product education, sales meetings, coaching, and ongoing professional development.
- Collaborate with colleagues while maintaining accountability for individual sales performance.
- Support team and company priorities during high-volume periods, events, and special initiatives.
- Uphold Korman’s standards, policies, and procedures in all client and team interactions.
Qualifications
- A minimum of two years of successful fine jewelry sales experience is required.
- Demonstrated history of meeting or exceeding individual sales goals.
- Experience selling diamonds, bridal jewelry, designer jewelry, watches, custom pieces, or other high-value products is strongly preferred.
- Proven ability to build repeat and referral-based client relationships.
- Strong clienteling, relationship-building, and follow-up skills.
- Polished, professional, and confident communication style.
- Ability to present and sell high-value merchandise with credibility and discretion.
- Self-directed and proactive, with the ability to create business rather than wait for sales opportunities.
- Strong organizational skills and attention to detail.
- Comfortable using customer relationship management systems, point-of-sale technology, email, and other business tools.
- Ability to work collaboratively within an established sales team.
- Availability to work Saturdays, select evenings, holidays, and client events based on business needs.
Preferred Candidate Profile
The strongest candidates will have:
- A documented history of annual fine jewelry sales production.
- Experience independently managing client relationships from initial contact through post-sale follow-up.
- Experience working with affluent or high-net-worth clients.
- Knowledge of luxury designers, diamonds, bridal jewelry, Swiss watches, or custom jewelry.
- A strong professional network or established clientele, although an existing book of business is not required.
- A reputation for integrity, professionalism, responsiveness, and long-term relationship development.
- The ability to begin contributing with limited foundational training.
Schedule
This is a full-time, in-person retail position.
Korman operates Monday through Saturday, with typical working hours between 9:00 a.m. and 6:00 or 6:30 p.m. Sales team members generally work Saturdays and receive a scheduled weekday off.
Some evening, holiday, and special-event availability may be required based on business and client needs. The final schedule and regular day off will be reviewed during the interview process.
Compensation and Benefits
- $19.23 - 38.46 per hour, based on experience and demonstrated sales performance.
- Uncapped commission opportunity based on Korman’s compensation structure.
- Total annual earning potential up to $300,000 for top performers.
- 401(k) with company match up to 3%.
- Health insurance, with Korman contributing 50% toward employee-only coverage.
- Health savings account.
- Tiered paid time off based on tenure.
Specific base compensation, commission details, and sales expectations will be discussed during the interview process.
Join the Korman Team
At Korman, we are more than a jewelry store. We are a place where moments are celebrated, relationships are built, and excellence is the standard.
We are seeking an experienced fine jewelry salesperson who values integrity, personalized service, long-term client relationships, and the opportunity to build a successful career within one of Austin’s most established independent jewelry businesses.
Korman is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.
Pay: $19.23 - $38.46 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
