Top 45558 Problem manager Jobs in Texas

Onboarding Manager
ATSER Systems, Inc. —Houston, TX
- $110,000 - $140,000 a year
- Full-time
- Background check
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Licensed Electrical Supervisor
The Integration Group of Americas, Inc. —Midland, TX
- $40 - $50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health savings account
- Health insurance
Infusion Pharmacy Manager
Pyramids Pharmacy —Pearland, TX
- $140,000 - $160,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Cabinetry Finishing Manager
Wisenbaker Builder Services —Houston, TX
- Full-time
- ERP systems
- Mid-level
- 3 years
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LVN / RN Pediatric Home Health Nurse - Full Time, High Acuity Weekend Nights
Entrusted Fort Worth —Grand Prairie, TX
- Up to $35 an hour
- 12 hour shift
- Spanish
- CPR Certification
- LVN
- Paid training
- Paid holidays
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Senior Electrical Project Manager
Amber Electrical Contractors —Irving, TX
- Overtime
- Background check
- Construction site
- Pass drug screening
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Engineer II
QUADVEST LP —Magnolia, TX
- Full-time
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
General Manager, Wintergarden Groundwater Conservation District
Wintergarden Groundwater Conservation District —Carrizo Springs, TX
- $60,000 - $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Public speaking
- Health insurance
- Retirement plan
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4d
COMMERCIAL HVAC/R SERVICE TECHNICIAN
Silver State Refrigeration & HVAC —Amarillo, TX
- $30 - $45 an hour
- Overtime
- Background check
- Pass drug screening
- Ability to lift 50 pounds
- Paid training
- Fuel card
Quick Apply
Generator Technician - Experienced
JC Davis Ventures LLC dba JC Davis Power —Amarillo, TX
- $35 - $85 an hour
- Full-time
- Mid-level
- Reliable transportation
- Mileage reimbursement
- Paid holidays
Network Engineer Manager
Logix Fiber Networks —Houston, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
TOP Case Management Program Manager
International SOS —San Antonio, TX
- Background check
- Nursing
- RN License
Quick Apply
Senior Licensed Architect - Institutional
Huitt-Zollars —Houston, TX
- Full-time
- Office
- Travel
- Mentoring
- Commuter assistance
- AD&D insurance
Quick Apply
Paralegal
Sheets, Childs & Sandre PLLC —Round Rock, TX
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Manager Behavioral Health
CHRISTUS Health (IHE/Hosted) —Longview, TX
- $49,886.84 - $60,078.78 a year
- 8 hour shift
- Nursing
- PALS Certification
- Hospital
- Relocation assistance
Quick Apply
CT Tech - Imaging CAT Scan (Up to $10K Bonus)
CHRISTUS Health —Laredo, TX
- Part-time
- Acute care
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Process Engineer
Linde —Spring, TX
- From $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Product management
- Health insurance
- Dental insurance
Quick Apply
Senior Project Manager
Southland Industries Inc. —Carrollton, TX
- Construction site
- Research
- Clean MVR report
- Paid parental leave
- AD&D insurance
Behavioral Health-Social Worker/Therapist-Residency Clinic - Days
Baptist Hospitals of Southeast Texas —Beaumont, TX
- $30.33 - $40.45 an hour
- Full-time
- Licensed Clinical Social Worker
- LPC
- Mid-level
- Health savings account
- Health insurance
Quick Apply
LVN / RN Pediatric Home Health Nurse - Day and Night Hours Available - Full Time
Entrusted Pediatric Home Care —Boerne, TX
- Up to $36 an hour
- Part-time
- CPR Certification
- LVN
- RN License
- Paid training
- Paid holidays
Quick Apply

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problem manager jobs near texas

Onboarding Manager

ATSER Systems, Inc. -
Houston, TX

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Post-sales product instruction
Customer communication
Project development phase management
Budget management
Client onboarding
Customer retention
Interpersonal skills
Software deployment
Engineering
Software implementation
Project timeline management
User training (technical support)
Managing clients in a customer support role
Schedule management
Technical solutions implementation
Project management lifecycle
Leading team collaboration initiatives
Schedule creation
SaaS (as product category for technical sales engineers)
Scope management
IT
Managing projects
Budgeting
Cross-functional team management
Project risk management
Project stakeholder communication
Cross-functional communication

Full Job Description

Company Overview
ATSER, established in 1993 and based in Houston, TX, is a leading provider of comprehensive engineering, construction management, and testing services. With a team of highly-qualified professionals, ATSER is dedicated to delivering innovative solutions across various infrastructure projects and technical disciplines.

Job Overview

The Onboarding Manager is responsible for leading customer software implementations for the Manage-IT SaaS platform from post-sale kickoff through successful deployment, adoption, and transition to Customer Success.

The Onboarding Manager is ultimately responsible for driving onboarding projects to successful, timely completion while maintaining alignment among customer expectations, contractual scope, and internal delivery teams.

This role owns onboarding execution, project coordination, customer accountability, scope management, timelines, and go-live readiness.

The ideal candidate has prior experience managing B2B SaaS software implementations and is comfortable coordinating customers, internal technical teams, configurations, workflows, integrations, training activities, and implementation deliverables in a fast-paced environment.

This role is best suited for candidates who are highly organized, proactive, detail-oriented, and experienced in managing multiple concurrent customer onboarding projects.

Applicants should be prepared to discuss specific SaaS implementation projects they have personally managed, including timelines, challenges, customer communication, and project outcomes.

________________________________________

Important Clarification About This Role

This is NOT:

a customer support role,
a sales role,
an HR onboarding role,
or an entry-level project coordinator position.

This is a hands-on SaaS implementation management role responsible for driving customer onboarding projects to successful completion.

Candidates should have prior experience leading customer-facing software implementations, managing timelines and deliverables, coordinating technical teams, and handling customer accountability throughout the onboarding lifecycle.

Candidates without prior experience in SaaS implementation, software onboarding, or customer deployment are unlikely to be a fit for this role.

________________________________________

Success in This Role Requires

Strong ownership mentality
Ability to manage competing priorities without constant supervision
Ability to maintain project momentum and customer accountability under tight deadlines
Comfort handling difficult customer conversations professionally
Ability to maintain momentum across multiple active implementations
Strong follow-through and attention to detail
Ability to work effectively with both technical and non-technical stakeholders

________________________________________

Required Qualifications

3–5+ years of hands-on experience managing customer-facing SaaS software implementations or enterprise software deployments.
Experience working directly with external customers during software implementation, configuration, training, and go-live activities.
Experience coordinating multiple concurrent onboarding or implementation projects
Strong project management and organizational skills
Experience managing customer expectations, timelines, risks, and deliverables
Ability to coordinate cross-functional teams, including technical and business stakeholders
Strong written and verbal communication skills
Comfortable leading customer meetings and driving follow-up accountability
Experience working with business software platforms, enterprise applications, or workflow systems.

________________________________________

Preferred Experience

SaaS implementation or onboarding experience
Construction management software experience
ERP, workflow, or enterprise business systems experience
Experience working with configurable software platforms
Experience coordinating software configuration, user setup, and customer training activities

________________________________________

Key Responsibilities

Customer-Facing Project Leadership

Serve as the primary point of contact for customers throughout the onboarding lifecycle.
Set expectations, manage timelines, and communicate progress, risks, and dependencies.
Establish and maintain effective working relationships with customer stakeholders while driving implementation accountability and milestone completion.

Post-Sale Handoff & Discovery

Lead post-sale implementation discovery sessions to define customer requirements, workflows, onboarding deliverables, dependencies, and success criteria.
Translate sales commitments into clearly defined onboarding deliverables.
Validate scope alignment prior to implementation kickoff.

Strategic Onboarding Planning

Develop a tailored onboarding roadmap with defined milestones, success metrics, and realistic timelines.
Align customer objectives with product capabilities and implementation approach.
Adjust plans proactively to accommodate changing customer needs or constraints.

Scope, Budget & Schedule Management

Own and administer onboarding project scope, budget, and schedule.
Track progress against milestones and manage change requests.
Ensure onboarding work remains within agreed contractual and resource boundaries.

Technical Coordination & Delivery

Collaborate with SMEs to define technical requirements and prepare scope tickets for configuration and new development.
Coordinate cross-functional execution across Product, Engineering, IT, and Security teams.
Ensure technical setups, integrations, and configurations support customer workflows.

Training, Enablement & Adoption

Coordinate and deliver onboarding sessions, workflow reviews, and role-based platform training to support successful product adoption.
Drive user adoption through role-based training and practical use cases.
Ensure customers are prepared to operate independently post-onboarding.

Risk Management & Issue Resolution

Proactively identify onboarding risks, roadblocks, and technical issues.
Drive problem resolution before issues impact customer satisfaction.
Escalate as needed while maintaining customer confidence.

Transition to Customer Success

Ensure onboarding success criteria are met prior to transition.
Successfully hand over the customer to a Customer Success Manager (CSM) with full documentation, context, and adoption status.
Support a smooth transition from implementation to long-term account management.

________________________________________

Key Performance Indicators (KPIs)

Activation / Adoption Rate

Percentage of users actively utilizing key product features.

Time to Value (TTV)

The speed at which the customer achieves their first meaningful “win.”

Customer Satisfaction (CSAT)

Customer feedback specific to the onboarding experience.

Early Retention

Customer retention and churn rates within the first 30–90 days.

Onboarding Velocity

On-time completion of onboarding milestones and projects.

Scope & Budget Adherence

Percentage of projects delivered within the approved scope and budget.

Join us at ATSER as we empower new team members to succeed from their very first day! This paid position offers an exciting opportunity to shape the future of our talent integration efforts while working within a dynamic engineering-focused environment.

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many SaaS implementations have you personally led?
Have you managed external customer software deployments?
Have you coordinated technical implementation activities such as integrations, configurations, or workflow setup?
Describe the most complex software implementation you managed.
How many concurrent implementation projects have you handled simultaneously?

Work Location: In person

Quick Apply

Refine Your Search

problem manager jobs in texas

Onboarding Manager

Licensed Electrical Supervisor

Infusion Pharmacy Manager

Cabinetry Finishing Manager

LVN / RN Pediatric Home Health Nurse - Full Time, High Acuity Weekend Nights

Senior Electrical Project Manager

Engineer II

General Manager, Wintergarden Groundwater Conservation District

COMMERCIAL HVAC/R SERVICE TECHNICIAN

Generator Technician - Experienced

Network Engineer Manager

TOP Case Management Program Manager

Senior Licensed Architect - Institutional

Paralegal

Manager Behavioral Health

CT Tech - Imaging CAT Scan (Up to $10K Bonus)

Process Engineer

Senior Project Manager

Behavioral Health-Social Worker/Therapist-Residency Clinic - Days

LVN / RN Pediatric Home Health Nurse - Day and Night Hours Available - Full Time

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