Top 4886 Senior customer engineer Jobs in Texas

Senior Customer Support Engineer
Logitech —Texas
- $78,000 - $112,000 a year
- Online Application
- Hybrid work
- Windows
- Computer networking
- Experience equivalent to degree accepted
- Commuter assistance
- Paid parental leave
Senior Engineer I, Technical Customer Care
Schneider Electric —Dallas, TX
- Online Application
- Computer science
- Computer Science
- English
- Dental insurance
- Military leave
Senior Technical Customer Support Engineer
ClickHouse —Austin, TX
- $139,500 - $174,000 a year
- On call
- Remote
- Azure
- SQL
- AWS
7d
Senior Engineer - Durable Compliance
GEICO —Richardson, TX
- $75,000 - $215,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Customer Support Engineer
Wärtsilä —Houston, TX
- $48 - $58 an hour
- Hybrid work
- English
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
8d
Sr. Applications Engineer
USA Compression —Dallas, TX
- Full-time
- Customer service
- Engineering
- Ability to lift 50 pounds
Director, Engineering Controls (SSI)
Shermco Industries, Inc. —Wichita Falls, TX
- $162,000 - $240,000 a year
- Full-time
- 11+ years
- Master's degree
- Mentoring
Quick Apply
Senior Mechanical Engineer - Web Handling and Conveyance Systems
MetOx International, Inc. —Houston, TX
- Office
- Mentoring
- Senior level
- Paid parental leave
- Relocation assistance
Electrical Engineer 3
Continental Electronics (OSI) - SMB-RPO —Richardson, TX
- $104,000 - $122,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Electrical Design Engineer
Confidential —Addison, TX
- $55,000 - $85,000 a year
- Full-time
- Analysis skills
- US work authorization
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Senior Project Manager
Tomball Controls —Von Ormy, TX
- Full-time
- Engineering
- High school diploma or GED
- Travel
Quick Apply
Senior DevOps Engineer (SME)
Translucent Services —Montgomery, TX
- $120,000 - $160,000 a year
- Full-time
- DevOps
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Applications Engineer II for Connector Products
Freudenberg Flow Technologies LLC. —Houston, TX
- Bachelor of Science
- Master's degree
- Analysis skills
- Health insurance
- 401(k) matching
8d
Senior Mechatronics Engineer
Capgemini —Dallas, TX
- $73,150 - $174,000 a year
- Full-time
- Computer science
- Computer Science
- Business development
- Paid holidays
- Disability insurance
14d
Manager - Facilities and Test Management JSC
Amentum —Houston, TX
- $80,604.18 - $150,000.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Mechanical Engineer 3
Continental Electronics (OSI) - SMB-RPO —Richardson, TX
- $114,000 - $125,000 a year
- Full-time
- 5 years
- Analysis skills
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Safety Instrumented System (SIS) Engineer
ADM —Houston, TX
- $104,100 - $195,300 a year
- Overtime
- Background check
- 7 years
- Analysis skills
- Paid parental leave
- Health savings account
Electrical Engineer Senior
Lynntech, Inc. —College Station, TX
- Online Application
- Management
- Master's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Sr. Electronic Design Engineer - Embedded Systems
Futurex —Bulverde, TX
- Full-time
- Bachelor of Science
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Sr Design Engineer, HBM
Micron Technology Inc —Richardson, TX
- Full-time
- Customer service
- System design
- Analysis skills
- Paid holidays
- Health insurance
21h

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Senior Customer Support Engineer

Logitech -
Texas

Apply Now

Job Details

Full-time
$78,000 - $112,000 a year

Benefits

Commuter assistance
Paid parental leave
Health savings account
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Work from home
Parental leave
Vision insurance
Opportunities for advancement
Bereavement leave
Life insurance
Pet insurance

Qualifications

SSO
macOS support
Microsoft Exchange
Windows
Video conferencing software
Azure AD
Computer networking
AV system troubleshooting
macOS
Productivity software
Technical Proficiency
Active Directory
Video conferencing systems operation

Full Job Description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

Are you a skilled technical professional interested in joining the highly collaborative Paid Services Team at Logitech? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems.

The Senior Customer Support Engineer will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.

At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share in our passion for Equality and Environment. Have a great attitude and be Customer-Centric. These are the behaviors you’ll need for success at Logitech. In this role you will:

Resolve technically complex support issues reported by the customers and/or other team members.
Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
Own the technical relationship with customers and manage their expectations.
Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshooting
Provide ad hoc feedback about trends and new issues
Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.
Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.
Deliver consistent customer experience that meets or exceeds our commitments.
Be compassionate, respectful and honest

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

Proven knowledge of video conferencing and AV products
Expert/Advance knowledge of windows and Mac OS
Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet
Advanced knowledge of computer networking and operating systems
Familiarity with Android-based device (beyond cellular phones) desirable
Familiarity with IOS devices desirable
Excellent communications both verbal, oral and interpersonal skills.
Excellent customer service skills.
Demonstrated ability to quickly learn and troubleshoot new technologies
Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.
Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.
Professional level English, Spanish / French skills are a plus, spoken and written.

In addition, preferable skills and behaviors include:

Proven experience in a technical support capacity, with excellent videoconference (VC) troubleshooting experience
Strong history of providing remote technical support
Experience providing high-touch support to Enterprise accounts
Technical certifications beneficial, but not required

Education:

Bachelor’s degree in Computer, Electronic or Communication
Engineering or equivalent industry experience.

Location: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX Metro Area or Toronto, Canada Metro Area.

#LI-CT1

This position offers an annual base salary typically between $ 78K and $ 112K depending on location and experience . In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Apply Now

Refine Your Search

senior customer engineer jobs in texas

Senior Customer Support Engineer

Senior Engineer I, Technical Customer Care

Senior Technical Customer Support Engineer

Senior Engineer - Durable Compliance

Customer Support Engineer

Sr. Applications Engineer

Director, Engineering Controls (SSI)

Senior Mechanical Engineer - Web Handling and Conveyance Systems

Electrical Engineer 3

Senior Electrical Design Engineer

Senior Project Manager

Senior DevOps Engineer (SME)

Applications Engineer II for Connector Products

Senior Mechatronics Engineer

Manager - Facilities and Test Management JSC

Mechanical Engineer 3

Senior Safety Instrumented System (SIS) Engineer

Electrical Engineer Senior

Sr. Electronic Design Engineer - Embedded Systems

Sr Design Engineer, HBM

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Location: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX Metro Area or Toronto, Canada Metro Area.

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