Top 13 Information technology manager Jobs in Troutman, Nc

Senior Manager, IT Executive Support
Ahold Delhaize USA —Salisbury, NC
- $120,960 - $181,440 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
Senior Manager, ServiceNow Platform Operations
Ahold Delhaize USA —Salisbury, NC
- $151,200 - $226,800 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
IT Infrastructure Team Lead
Corning —Newton, NC
- $91,927 - $126,400 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Disability insurance
1d
Manager SAP Basis Administration
Ahold Delhaize USA —Salisbury, NC
- $151,200 - $226,800 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- 3 years
Manager III IT Portfolio Program Management
Ahold Delhaize USA —Salisbury, NC
- $120,960 - $208,680 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Sr Finance Manager - Information Technology FP&A
Lowe's —Mooresville, NC
- Full-time
- 7 years
- Microsoft Excel
- Research
Senior Manager, ServiceNow CMDB and Analytics
Ahold Delhaize USA —Salisbury, NC
- $120,960 - $181,440 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- 3 years
IT Supervisor
Cataler North America —Lincolnton, NC
- Full-time
- Customer service
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
Manager, IT Delivery and Business Operations
American Leather Operations LLC —Conover, NC
- Full-time
- 7 years
- SQL
- Organizational skills
Senior Manager, Manufacturing Technology
Altria —United States
- $132,500 - $202,100 a year
- Full-time
- Computer Science
- Mentoring
- In-person
- Profit sharing
- Paid parental leave

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information technology manager jobs near troutman, nc

Senior Manager, IT Executive Support

Ahold Delhaize USA -
Salisbury, NC

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Job Details

Full-time
$120,960 - $181,440 a year

Qualifications

Incident management software
Incident Escalation
Incident management operations support
ServiceNow
Cross-functional communication
Ticketing system technical support

Full Job Description

Category/Area of Expertise: IT & Technology
Job Requisition: 501921
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Service Delivery-Store Technology (5145474)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The Senior Manager, Executive Support is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the C-Suite and executive stakeholders across Ahold Delhaize USA locations. This role combines direct support for the CEOs office with direction for a team of executive support technicians at all key company locations, ensuring seamless technology experiences for executive-level customers. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment.

In addition, this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and partner technology teams to develop and deliver services that effectively address the needs of the AD USA executive community. The manager will lead a team of highly skilled support professionals, setting high standards for responsiveness, professionalism, and problem-solving. They will also oversee staff development through continuous initiatives, regular metrics assessment, and the adoption of ITIL best practices and team development strategies designed to enhance efficiency, communication, and the overall customer experience.

This role requires flexibility to handle executive support needs that may arise outside of traditional business hours and may require travel. It will be based in our office in Salisbury, NC with up to 5 days onsite each week.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

Lead a team of Executive Support professionals, oversee the performance of the walk-up centers, and provide oversight for the internal corporate Help Desk team.
Ensure the team provides world-class execution of Events for supported Executives, leveraging AV and VTC technologies, leading the planning and execution of the technology plan for video, audio and presentation content, managing the run of show.
Assist with training the members of the Executive Support team to the standards set, assist with creation of solutions around work tracking and ticket management for the Premier Services organization.
Technical depth and hands-on troubleshooting across end user and AV technologies
Leadership and team development
Strategic thinking and proactive problem solving
Exceptional customer service and interpersonal skills
Professionalism and empathy in all interactions, with a customer-centered mindset.
Adaptability and resilience in the face of changing priorities or unexpected challenges
Keen attention to detail and commitment to quality
Innovative thinking and a passion for continuous learning
Integrity, discretion, and sound judgment when handling confidential information
Professional demeanor and strong leadership skills
Ability to manage stressful situations in a calm, courteous, and confident manner
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to utilize metrics and data to improve service quality and team performance
Passion for IT and eagerness to stay current with changing technology practices
Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our Executives
Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for events, meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners.

Qualifications:

Bachelor's degree in computer science, technical field and/or Business-related field
Equivalent trainings/certifications/experience equivalency will be considered
5 or more years of equivalent experience in relevant job or field of technology
Excellent written and verbal communication skills; ability to communicate across the organization
Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks.
High degree of discretion, professionalism, and commitment to confidentiality.

Preferred Qualifications:

Master's degree, Advanced training and or certifications in relevant field/s of study preferred
Experience in Agile teams and or Product/Platform based operating model
Experience in retail or grocery preferred #DICEJobs #LI-hybrid #LI-SS1

Salary Range: $120,960 - $181,440

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Apply Now

Refine Your Search

information technology manager jobs in troutman, nc

Senior Manager, IT Executive Support

Senior Manager, ServiceNow Platform Operations

IT Infrastructure Team Lead

Manager SAP Basis Administration

Manager III IT Portfolio Program Management

Sr Finance Manager - Information Technology FP&A

Senior Manager, ServiceNow CMDB and Analytics

IT Supervisor

Manager, IT Delivery and Business Operations

Senior Manager, Manufacturing Technology

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