Top 2783 Experience manager Jobs in Truckee, Ca

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Lead, Site EHS
Entegris —Reno, NV
- $105,000 - $135,000 a year
- Full-time
- Management
- 5 years
- Continuous improvement
- Paid holidays
- Health insurance
Pharmacist in Charge (PIC)/Pharmacy Manager
Sierra Family Pharmacies - Sierra Specialty Pharmacy —Reno, NV
- From $65 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Northern Nevada Regional Builder, Reno
Geotechnical & Environmental Services, Inc —Reno, NV
- $120,000 a year
- Email
- Management
- Construction site
- 5 years
- Paid training
- Health insurance
Animal Care- Admissions Assistant PT 28 hours
Pet Network Animal Community Hospital —Incline Village, NV
- $17 - $19 an hour
- Part-time
- Google Workspace
- Clean driving record
- English
- 401(k) matching
- Employee discount
Quick Apply
Canvass Manager - Door-to-Door Lead Generation
Quality First Home Improvement, Inc —Reno, NV
- $60,000 - $80,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
9d
CDL-A Local Pickup & Delivery Driver | Home Daily | Up to $33.17/hr
Oak Harbor Freight Lines —Reno, NV
- $29.98 - $33.17 an hour
- Overtime
- Clean driving record
- Hazmat Endorsement
- Local
- Paid holidays
- Health insurance
Quick Apply
Business Development Representative, Geochemistry
ALS Global —Reno, NV
- $54,000 - $59,000 a year
- Online Application
- Clean driving record
- Mid-level
- Office
- Disability insurance
- Health insurance
Turf Services Manager
Western Turf & Hardscapes —Reno, NV
- $55,000 - $70,000 a year
- Full-time
- CDL B
- Heavy equipment operation
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Relief & Associate Veterinarian – Integrative, Exotic, & General Practice (AAHA Certified)
Mountain View Animal Hospital and Holistic Pet Care —Reno, NV
- $140,000 - $210,000 a year
- Part-time
- Background check
- No experience needed
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Snowmaking Manager - Year Round - Full Benefits!
POWDR —Truckee, CA
- $70,304 a year
- Email
- Management
- Mid-level
- Budgeting
- Health insurance
- Paid time off
2d
Warehouse Technician
ALS Global —Reno, NV
- Online Application
- Clean driving record
- Computer literacy
- Writing skills
Pharmacist
VytlOne —Carson City, NV
- $68 - $72 an hour
- Part-time
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
7d
California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)
Blais & Associates —California
- From $25 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- 401(k)
- 401(k) matching
Quick Apply
Client Services Account Manager
ALS Global —Reno, NV
- Online Application
- Microsoft Excel
- Laboratory experience
- English
Office Administrator
Christian Batthany Masonry —Truckee, CA
- $23 - $26 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Office
- Residential
- Paid training
- Professional development assistance
Quick Apply
14d
MARKETING PROGRAM MANAGER
Corporate Direct, Inc. —Reno, NV
- $65,000 - $75,000 a year
- Email
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
6h
Coding Manager
Independence Physician Management, IPM —Reno, NV
- $85,000 - $95,000 a year
- Full-time
- Anatomy knowledge
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
1d
Resort Seasonal Houseman (PT)- TEBC
Lemonjuice Solutions —Tahoe Vista, CA
- $21 an hour
- Temporary
- Background check
- High school diploma or GED
- In-person
Quick Apply
Catering Sales Manager
Whitney Peak Hotel —Reno, NV
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

experience manager jobs in truckee, ca

Director, Member Advocate Center

Lead, Site EHS

Pharmacist in Charge (PIC)/Pharmacy Manager

Northern Nevada Regional Builder, Reno

Animal Care- Admissions Assistant PT 28 hours

Canvass Manager - Door-to-Door Lead Generation

CDL-A Local Pickup & Delivery Driver | Home Daily | Up to $33.17/hr

Business Development Representative, Geochemistry

Turf Services Manager

Relief & Associate Veterinarian – Integrative, Exotic, & General Practice (AAHA Certified)

Snowmaking Manager - Year Round - Full Benefits!

Warehouse Technician

Pharmacist

California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)

Client Services Account Manager

Office Administrator

MARKETING PROGRAM MANAGER

Coding Manager

Resort Seasonal Houseman (PT)- TEBC

Catering Sales Manager

I want to receive the latest job alert for experience manager in truckee, ca

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