Top 4640 Direct support supervisor Jobs in United States

Healthcare Call Center Supervisor (Remote)
CareTalk Health —Remote
- $40 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
Clinical Supervisor – Child & Family Services (Lebanon)
West Central Behavioral Hea —Lebanon, NH
- $68,500.00 - $104,483.09 a year
- Customer service
- Computer literacy
- Mid-level
- 403(b) matching
- Paid holidays
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Clinical Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Full-time
- Bilingual
- LMFT
- Mid-level
- Health insurance
- Dental insurance
Group Home/Team Lead Direct Service Provider Manager/Supervisor
Crossroads Counseling & Training Services —Fairbanks, AK
- $18 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Dental insurance
- Paid time off
Quick Apply
Overnight ESP Clinical Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $62,000 - $75,000 a year
- Overnight shift
- Bilingual
- LMFT
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
BCBA Clinical Supervisor - Pittsburgh/Bloomfield - Sign on bonus!!
Helping Hands Family —Pittsburgh, PA
- $88,000 - $95,000 a year
- Background check
- Clinic
- Supervising experience
- Continuing education credits
- Health insurance
Quick Apply
Behavioral Health Technician Shift Supervisor
Eight Northern Indian Pueblos Council, Inc. —Ohkay Owingeh, NM
- $1 an hour
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
5d
Clinical Supervisor (Psychologist)
Applewood Centers —Cleveland, OH
- $70,000 a year
- Full-time
- Doctoral degree
- Writing skills
- Mid-level
- Wellness program
- 403(b) matching
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Licensed Clinical Supervisor (FT, Monday-Friday)
Connections Health Solutions —Kirkland, WA
- $41.80 - $55.00 an hour
- Full-time
- LMFT
- Mid-level
- Master's degree
- Paid parental leave
- Health savings account
Quick Apply
BCBA Clinical Supervisor - Sign on bonus!!
Helping Hands Family —Penn Hills, PA
- $90,000 - $95,000 a year
- Background check
- Clinic
- Supervising experience
- Continuing education credits
- Health insurance
Quick Apply
Clinical Supervisor (LMHC) – Independent Contractor
Life CenteredTherapy —Waltham, MA
- From $85 an hour
- Part-time
- Hybrid work
- Mid-level
- Master's degree
- Supervising experience
- Professional development assistance
- Flexible schedule
Quick Apply
11d
Qualified Intellectual Disabilities Professional (QIDP)/Manager
DD Homes Network —Hardin, IL
- $42,000 - $47,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
9d
Weekend Shift Supervisor
Spring Lake Ranch Therapeutic Community —Cuttingsville, VT
- From $20 an hour
- Part-time
- Clean driving record
- Psychiatry
- HIPAA
Quick Apply
Part Time Clinical Supervisor (15-20 hours)
Fathers' Uplift Inc. —Cincinnati, OH
- $52,847.89 - $72,000.00 a year
- Part-time
- Hybrid work
- Google Workspace
- Mid-level
- Master's degree
- Continuing education credits
Quick Apply
Stabilization Center Licensed Supervisor
The Neighborhood Center —Utica, NY
- From $75,000 a year
- Weekends as needed
- Licensed Clinical Social Worker
- Adults
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Residential Supervisor
RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES —Elmhurst, IL
- $44,883 a year
- Full-time
- Inventory management
- Customer service
- Pass drug screening
- Paid training
- Mileage reimbursement
Quick Apply
Care Manager LSW- PRN
Longview Regional Medical Center —Longview, TX
- Part-time
- Hospital
- Licensed Clinical Social Worker
- Inpatient
- 401(k) matching
Quick Apply
Clinical Supervisor
Helping Hands Family —Downingtown, PA
- $90,000 - $100,000 a year
- Background check
- Clinic
- Supervising experience
- Continuing education credits
- Health insurance
Quick Apply
Lead Clinical Supervisor - Night Shift, CDF
DESC —Seattle, WA
- $97,701.60 - $110,540.40 a year
- Full-time
- LMFT
- Spanish
- Addiction Medicine
- Disability insurance
- Health insurance
Quick Apply
Outpatient Clinical Supervisor
The Child & Family Guidan —Bridgeport, CT
- $71,000 a year
- Full-time
- LMFT
- Spanish
- Licensed Clinical Social Worker
Quick Apply

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direct support supervisor jobs near united states

Healthcare Call Center Supervisor (Remote)

CareTalk Health -
Remote

Quick Apply

Job Details

Full-time
$40 an hour

Qualifications

Staff supervision
Process audits
Achieving HIPAA compliance
Coaching
HIPAA
Performance feedback (performance evaluation method)
Clinical audit and monitoring
Clinical performance metrics
Clinical information systems
Telehealth experience
Video communication
Telehealth platforms
Clinical confidentiality policies
Clinical documentation standards
Call center management
Quality assurance experience within healthcare

Full Job Description

Job Title: Healthcare Call Center Supervisor - Remote

Location: Remote - United States

Employment Type: FT W2

Compensation: $40 per hour

CareTalk Health

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

About the Role

CareTalk Health is seeking a Healthcare Call Center Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience.

This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model.

The standard schedule for this role is Monday through Friday, 8:00 AM – 5:00 PM EST. In addition, there will be some Saturdays as needed, with most Saturdays expected to be every other week from 9:00 AM – 5:00 PM EST.

This position also requires a degree of schedule flexibility. At times, the Supervisor will need to monitor and support observed evening shifts, which may include coverage or oversight during 10:00 AM – 6:00 PM EST or 11:00 AM – 7:00 PM EST hours, as operational needs dictate.

What You'll Do

Key Responsibilities

Operational Leadership

Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits.

Lead daily operational huddles, shift readiness, and real-time issue resolution.

Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met.

Identify and resolve operational gaps impacting visit completion, wait times, or patient experience.

Performance & KPI Management

Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence).

Analyze performance trends, identify root causes, and drive corrective action.

Provide clear, actionable feedback through coaching and performance discussions.

Quality, Compliance & Workflow Adherence

Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance.

Ensure teammates follow established escalation pathways for clinical and operational issues.

Partner with QA and Training teams to support onboarding, refreshers, and targeted coaching.

Reporting & Cross-Functional Collaboration

Deliver regular performance and staffing reports to operational and clinical leaders.

Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Ops teams.

Support change management, new program launches, and continuous process improvement.

Required

3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training.

2+ years supporting telehealth or healthcare appointment operations.

Strong track record driving performance through KPIs, coaching, and accountability.

Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback.

Working knowledge of HIPAA and healthcare service standards.

Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms).

Preferred

Experience in high-volume healthcare, virtual care, urgent care, or provider services.

Experience supervising or managing contractor or contingent workforces.

Familiarity with workforce management concepts (coverage, adherence, occupancy).

Experience with quality monitoring programs and calibration.

Technical Requirements:

Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.

Headphones: Wired headphones required for optimal audio quality.

Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router

Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).

Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine. If it doesn't you'll need to get one.

Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.

Why CareTalk Health

CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice.

Quick Apply

Refine Your Search

direct support supervisor jobs in united states

Healthcare Call Center Supervisor (Remote)

Clinical Supervisor – Child & Family Services (Lebanon)

Clinical Supervisor, Gardner

Group Home/Team Lead Direct Service Provider Manager/Supervisor

Overnight ESP Clinical Supervisor, Gardner

BCBA Clinical Supervisor - Pittsburgh/Bloomfield - Sign on bonus!!

Behavioral Health Technician Shift Supervisor

Clinical Supervisor (Psychologist)

Licensed Clinical Supervisor (FT, Monday-Friday)

BCBA Clinical Supervisor - Sign on bonus!!

Clinical Supervisor (LMHC) – Independent Contractor

Qualified Intellectual Disabilities Professional (QIDP)/Manager

Weekend Shift Supervisor

Part Time Clinical Supervisor (15-20 hours)

Stabilization Center Licensed Supervisor

Residential Supervisor

Care Manager LSW- PRN

Clinical Supervisor

Lead Clinical Supervisor - Night Shift, CDF

Outpatient Clinical Supervisor

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