Top 31460 Operations tech Jobs in United States

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Operations Manager
Yocha Dehe Wintun Nation —Brooks, CA
- From $130,000 a year
- Extended hours
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Senior Radiologic Technologist
Boston Children's Hospital —Needham, MA
- $29.91 - $47.85 an hour
- Full-time
- Hospital
- BLS Certification
- Mid-level
Travel Nuclear Medicine Technologist
MedSmart Inc. —Reno, NV
- $3,300 - $3,800 a week
- Contract
- CPR Certification
- BLS Certification
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Business Applications Manager
Turkey Hill LLC —Conestoga, PA
- Computer Science
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
IT Support Engineer - III
Crescent Tek —Metairie, LA
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
RCM Operations Manager - AI Trainer
DataAnnotation —Hollywood, FL
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
Biomed Technician II + Relocation | Ketchikan, Alaska
PeaceHealth —Ketchikan, AK
- $35.12 - $52.68 an hour
- Full-time
- Hospital
- BLS Certification
- Maintenance
- Health savings account
- Health insurance
Quick Apply
System Administrator
Ocean State Credit Union —Coventry, RI
- Weekends as needed
- Background check
- Software troubleshooting
- Research
- Health insurance
- Dental insurance
Quick Apply
Instrumentation & Electrical Technician
City of Coffeyville —Coffeyville, KS
- $32.70 - $34.69 an hour
- Full-time
- CPR Certification
- Mid-level
- 3 years
X-Ray Tech
Redefine Management, LLC —Township of Lawrence, NJ
- $40 - $43 an hour
- Full-time
- Mid-level
- Patient care
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
9d
Business Analyst II
Ellwood Group, Inc. —Irvine, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
Maintenance Technician
Boulos Asset Management —Portland, ME
- $26 - $30 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Machine Technician I - NIGHT SHIFT
Postal Center International —Brownsburg, IN
- $20 - $21 an hour
- Overtime
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
Quick Apply
Sr. Manager IT Infrastructure
nLIGHT —Camas, WA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- PMP
- Paid jury duty
- Health savings account
13d
Director, Cyber Mission Focused Tools
Battelle —Columbus, OH
- Full-time
- Hybrid work
- Up to 50% travel
- Office
- Travel
- Wellness program
- Health insurance
Program/Project Manager III
Dynamic Management Associates —Arlington, VA
- $195,000 - $210,000 a year
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Analysis skills
Quick Apply
General Maintenance Technician
J&J Machine —Elk River, MN
- $20 - $40 an hour
- Full-time
- Maintenance
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Paid holidays
Quick Apply
Nail Technician Instructor (CTE) (888)
Sanford School Department —Sanford, ME
- $48,751 - $93,464 a year
- Full-time
- Classroom
- High school
- Mid-level
- Health insurance
- Dental insurance
EXPRESS LUBE TECHNICIAN: 2ND SHIFT
Carter Machinery Company, Inc. —Waldorf, MD
- $34.97 - $43.96 an hour
- Customer service
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance

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operations tech jobs near united states

Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

operations tech jobs in united states

Technical Support Manager - HVAC Construction

IT Operations Manager

Senior Radiologic Technologist

Travel Nuclear Medicine Technologist

Business Applications Manager

IT Support Engineer - III

RCM Operations Manager - AI Trainer

Biomed Technician II + Relocation | Ketchikan, Alaska

System Administrator

Instrumentation & Electrical Technician

X-Ray Tech

Business Analyst II

Maintenance Technician

Machine Technician I - NIGHT SHIFT

Sr. Manager IT Infrastructure

Director, Cyber Mission Focused Tools

Program/Project Manager III

General Maintenance Technician

Nail Technician Instructor (CTE) (888)

EXPRESS LUBE TECHNICIAN: 2ND SHIFT

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