Top 4611 Service desk manager Jobs in United States

Senior IT Systems Lead
Washington Center for Bleeding Disorders —Seattle, WA
- $135,000 - $165,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Quick Apply
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
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Virtual Chief Information Officer (vCIO)
Acorn Technology Services —Ontario, CA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer Science
- Sales
- Office
- Health insurance
- Dental insurance
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5d
Global IT Manager
iSTA Solutions —Township of Howell, NJ
- $120,291.89 - $160,781.63 a year
- Full-time
- Computer Science
- 5 years
- English
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10d
Technical Support Engineer - Lead
Expert Computer Solutions —Houston, TX
- From $37.50 an hour
- 8 hour shift
- Background check
- Azure
- Microsoft Outlook
- Health savings account
- Paid holidays
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IT Helpdesk Manager
TopDog Law LLC —Remote
- $120,000 - $140,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Salesforce
- Health savings account
- Disability insurance
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9d
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
Help Desk Manager
PingWind —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- AD&D insurance
- Paid holidays
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10d
Manager, IT Service Delivery
CG Oncology Inc —Remote
- $123,000 - $145,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Disability insurance
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12d
MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
Help Desk Specialist
Atlantic Group —Boston, MA
- $35 - $40 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Mentoring
Quick Apply
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Service Desk Coordinator
NetCov —Remote
- $49,125 - $65,500 a year
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
Client Services Manager (Remote)
Businessolver, Inc. —Remote
- $79,000 - $107,000 a year
- Remote
- Mid-level
- 3 years
- Quality control
Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)
GuidePoint Security —Remote
- Remote
- Google Workspace
- 5 years
- Windows
- Health savings account
- Health insurance
Quick Apply
4d
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Client Services Manager (Remote)
Businessolver —Remote
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control

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service desk manager jobs near united states

Senior IT Systems Lead

Washington Center for Bleeding Disorders
Seattle, WA

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Job Details

Full-time
$135,000 - $165,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Vendor relationship building
Computer Science
Team leadership
Healthcare IT
Senior leadership
Information Technology

Full Job Description

As a recognized Hemophilia Treatment Center and a Center of Excellence, the Washington Institute for Coagulation d/b/a Washington Center for Bleeding Disorders (WACBD), is committed to the wellbeing of patients with an inherited bleeding disorder across the State of Washington, neighboring states, and Alaska.

Our staff is an ensemble of dedicated healthcare professionals and support personnel that are striving to ease the burden that bleeding disorders have placed upon our patients.

Employee Benefits include Medical, Dental, Vision, Basic Life premiums paid at 100% by employer, generous PTO accrual, 401(k) with 6% per payroll match, company provided parking or transit pass, professional work environment in downtown Seattle.

About the role

The Senior IT Systems Lead serves as WACBD’s hands-on technology leader and primary internal owner of IT operations, responsible for systems reliability, cybersecurity, compliance, vendor oversight, service delivery, and practical technology planning. This role ensures WACBD’s technology environment is secure, reliable, HIPAA-compliant, and aligned with the needs of clinical, pharmacy, administrative, and patient-facing operations.

Working across departments and with the Managed Service Provider (MSP), this role clarifies ownership, strengthens service delivery, and translates operational and compliance needs into effective technology solutions. Within the first 90 days, the Senior IT Systems Lead / IT Manager will assess the current IT environment and recommend priorities to improve accountability, cybersecurity, infrastructure, vendor coordination, and the appropriate balance of internal and MSP support.

As the senior escalation point for technical risk and complex IT issues, this role balances hands-on execution with oversight, governance, and continuous improvement. It is ideal for a practical IT leader who can build structure in a growing organization, reduce risk, and support technology decisions that directly advance patient care and organizational performance.

What you'll do

IT Leadership, Strategy, and Service Delivery

Develop and maintain the IT roadmap aligned with business, clinical, pharmacy, compliance, and operational priorities.
Serve as WACBD’s internal owner for IT accountability, including outages, escalation decisions, technology priorities, policy/compliance follow-through, vendor coordination, and practical risk-based decision-making.
Oversee managed service provider performance, including service desk support, monitoring, patching, backup/disaster recovery, Microsoft 365 security, user setup/decommissioning, technical alignment reviews, and security/compliance-related deliverables.
Manage IT budgets, contracts, licensing, vendor relationships, and technology investments.
Lead technology projects from planning through implementation, ensuring timelines, budgets, and objectives are met.
Establish help desk/service-level expectations, support triage and escalation, and promote responsive customer service.

Systems, Infrastructure, Cybersecurity, and Compliance

Oversee network, server, cloud, telecommunications, endpoint, Microsoft 365, Azure/Entra ID, identity management, and collaboration environments.
Manage workstation deployment, hardware procurement, lifecycle management, backup, disaster recovery, and business continuity planning.
Support EHR, specialty pharmacy systems, clinical applications, integrations, upgrades, testing, and vendor coordination.
Lead cybersecurity initiatives, including risk assessments, endpoint security, patching, vulnerability management, CVE remediation decisions, access controls, intrusion monitoring, incident response, and corrective action follow-through.
Ensure compliance with HIPAA, HITECH, URAC-related technology requirements, and other applicable healthcare and security standards.
Develop and maintain IT policies, procedures, standards, compliance documentation, data integrity controls, and governance practices.
Provide or coordinate hands-on technical support when needed, including desktop, Microsoft 365, network/server troubleshooting, workstation setup, and help desk triage during transition periods or operational gaps.

Data Management and Analytics

Ensure the integrity, availability, security, and validation of organizational data across systems, backups, reporting, and critical workflows.
Support reporting, analytics, business intelligence, data governance, and leadership decision-making tools.

Supervisory Responsibilities

Supervise contractors, consultants, and managed service providers.
Provide coaching, performance management, resource planning, and professional development.

Qualifications

Education and Experience

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Healthcare Informatics, or related field; equivalent education and experience may be considered.
Minimum 7–10 years of progressively responsible IT experience, including 3–5 years in an IT leadership or management role.
Experience supporting healthcare organizations, specialty pharmacies, clinics, medical practices, or other regulated environments preferred.
Strong systems administration background with hands-on troubleshooting ability across desktop, Microsoft 365, network, server, and help desk environments.
Experience with healthcare compliance, cybersecurity, IT governance, policy writing, compliance documentation, and regulated-environment controls.
Ability to operate at both strategic and tactical levels and recommend practical staffing, vendor, and support models.

Technical Knowledge

Microsoft 365 administration and Azure Active Directory/Entra ID
Network infrastructure, security, endpoint management, and mobile device management
Backup, disaster recovery, business continuity, and data integrity controls
Cybersecurity frameworks, vulnerability management, CVE remediation, intrusion monitoring, and incident response
EHR, healthcare applications, specialty pharmacy systems, and healthcare workflow support
Identity and access management, vendor management, contract oversight, and technology project management

Preferred Certifications

One or more of the following:

CISSP, CISM, CompTIA Security+, PMP, Microsoft Azure Administrator, Microsoft Cybersecurity Architect, or relevant healthcare IT certification preferred.

Key Competencies

Strategic thinking and practical execution
Leadership, coaching, accountability, and team development
Healthcare technology, cybersecurity, compliance, and risk management
Project, vendor, budget, and contract management
Clear communication with technical and non-technical audiences
Strong problem solving, ownership, customer service, and ability to manage ambiguity

The pay range for this role is:
135,000 - 165,000 USD per year(Home Clinic Address)

Pay: $135,000.00 - $165,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk manager jobs in united states

Senior IT Systems Lead

IT Manager / Senior IT Manager (based on experience)

Virtual Chief Information Officer (vCIO)

Global IT Manager

Technical Support Engineer - Lead

IT Helpdesk Manager

IT Support Technician (Part-Time, REMOTE)

Help Desk Manager

Manager, IT Service Delivery

MSP Service Coordinator

IT Service Delivery & End User Operations Manager

Help Desk Specialist

Help Desk Lead/Manager

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Helpdesk Customer Support

Service Desk Coordinator

Client Services Manager (Remote)

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

Technical Service Desk Analyst - PT (Remote)

Client Services Manager (Remote)

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