Top 9 Technical customer support Jobs in Upper Lake, Ca

Customer Care Associate (Outpatient), Full Time, Day Shift
Adventist Health —Ukiah, CA
- $25.00 - $29.56 an hour
- Full-time
- Surgery
- High school diploma or GED
- Clinic
Technical Customer Support Representative
Wi-Fiber, Inc. —Ukiah, CA
- $20 - $22 an hour
- Full-time
- Background check
- Office
- Fair chance
- Health insurance
- 401(k)
Quick Apply
Customer Care Representative / Drug Testing Technician
ADTS Inc. —Ukiah, CA
- $18 - $22 an hour
- Part-time
- Background check
- Pass drug screening
- Administrative experience
- Opportunities for advancement
Quick Apply
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Customer Care Associate (Outpatient), Full Time, Day Shift

Adventist Health -
Ukiah, CA

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Job Details

Full-time
$25.00 - $29.56 an hour

Qualifications

Cleaning and sanitation procedure implementation
In-person patient registration
Record keeping
Medical chart preparation
Overseeing health insurance pre-certification
Alarm system monitoring procedures
Phone communication
Medical insurance coverage verification
Operations coordination
Store closing procedures
In-person customer service
Patient demographics
Cash drawer securing
Scanning
Assisting medical staff
Technical support
Phone call screening
High school diploma or GED
Healthcare referral management
Insurance medical billing
Quality control
Cleaning
Typing
Inventory replenishment
Deposits
Handling patient inquiries
Faxing
Document management
Managing patient records
Associate's degree

Full Job Description

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Job Summary:

Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance and coordination for all customer requests in designated facility location. Provides patient care support. Maintains excellent customer service.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Essential Functions:

Answers phone, takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts, processes encounter forms, verifies insurance and patient information in computer. Makes appropriate updates, copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
Provides technical support services and functions under supervision of a clinician/specialty team. Provides back-up for admitting clerks as needed. Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day. Monitors computer data for accounts needing collection interaction. Utilizes and updates departmental databases. Verifies insurance coverage and eligibility for all patients according to procedures. Coordinates and monitors insurance information for outpatient billing purposes. Verifies insurance coverage and eligibility for all patients according to procedures. Balances over-the-counter daily receipts. Opens and/or locks up the building.
Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness. Keeps waiting rooms neat and orderly. Assists in cleaning rooms between cases according to established protocols. Opens and/or closes unit. Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate. Monitors panels for alarms and reports to appropriate department.
Receives payments from patients. Balances cash drawer and credit card receipts. Manages office duties including money deposits to cashier, typing documents, entering data into the computer, medical record management and billing management. Collects statistics and manages data entry of daily charges. Monitors computer data for accounts needing collection interaction. Communicates to clinic leadership ideas to improve clinic operations. Participates in ongoing cross-services performance improvement teams.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

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technical customer support jobs in upper lake, ca

Customer Care Associate (Outpatient), Full Time, Day Shift

Technical Customer Support Representative

Customer Care Representative / Drug Testing Technician

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