Top 5 Desktop support technician Jobs in Urbandale, Ia

Desktop Support Technician
Metasys Technologies Inc. —Urbandale, IA
- $28 - $32 an hour
- Contract
- Mid-level
- Travel
- In-person
Quick Apply
13d
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Retail ITAD Tech
Dymin Systems —Urbandale, IA
- $42,000 - $48,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
10d
Repair & Receiving Technician
Hammer, Inc. —Des Moines, IA
- From $23 an hour
- Full-time
- Computer literacy
- Assembly
- Driver's License
Quick Apply

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Desktop Support Technician
Metasys Technologies Inc. —Urbandale, IA
Did you have your own vehicle and a valid Driving license? Roll‑Out Technicians are hired for execution reliability, not certification depth.
$28 - $32 an hour
Quick Apply
13d
Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
In this capacity, this role will triage and troubleshoot to resolve complex help desk tickets, take incoming help desk related calls, as well as develop…
$28 - $31 an hour
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3d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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desktop support technician jobs near urbandale, ia

Desktop Support Technician

Metasys Technologies Inc. -
Urbandale, IA

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Job Details

Contract
$28 - $32 an hour
13 days ago

Qualifications

Desktop computer repair
Laptop (troubleshooting support)
Computer hardware
Windows support
Desktop administration
Mechanical knowledge
Active Directory
Active Directory management

Full Job Description

Rollout technician
6 months contract

JOB DESCRIPTION

The Roll‑Out Technician is a lifecycle and deployment execution role responsible for delivering standardized endpoint replacements, new hardware deployments, and project‑based builds across the organization. This role is foundational to Desktop Support and directly enables refresh velocity, operational readiness, and support stability.

The focus of this role is accuracy, consistency, and throughput at scale, not deep troubleshooting or improvisational support. Roll‑Out Technicians operate within clearly defined standards and are expected to escalate early when work falls outside documented scope.

Strong Roll‑Out Technicians form the pipeline for future Level 1 support staff by building discipline, execution maturity, and environmental awareness.

Primary Responsibilities

Endpoint Lifecycle Execution

Perform large‑scale PC lifecycle replacements
Execute device swaps with minimal business disruption
Ensure assets are correctly tracked, tagged, and assigned
Remove and retire decommissioned equipment properly

New Hardware Setup & Deployment

Build and configure desktops, laptops, docks, monitors, and peripherals
Execute imaging and configuration using approved job aids and tooling
Validate hardware and configuration before user handoff

Project‑Based Deployment Work

Support scheduled deployment efforts such as:
PC refresh programs
Intern onboarding
New corporate or operational initiatives
Office expansions or moves
Work as part of a coordinated deployment team with defined timelines

Standard Break‑Fix (Limited Scope)

Perform basic, documented hardware replacement during deployment
Identify failures that require escalation rather than deeper troubleshooting
Avoid undocumented or non‑standard fixes

Documentation & Escalation

Maintain accurate ticket and asset records
Escalate imaging, hardware, or standards issues early and with context
Flag recurring issues or process gaps encountered during rollout work

Hiring Criteria (What We Select For)

Roll‑Out Technicians are hired for execution reliability, not certification depth.

Required

Proven ability to follow structured technical procedures precisely
Comfort performing repetitive, hands‑on technical work at volume
Strong mechanical aptitude and ability to work with physical hardware
Demonstrated reliability in project‑based or deadline‑driven environments
Ability to work independently within defined scope once trained
Professional communication during device handoff and deployment

Explicit Non‑Requirements

Industry certifications (e.g., CompTIA A+)
Advanced OS, network, or application troubleshooting experience
Prior Tier 2 or escalation responsibilities

Advanced troubleshooting skills are intentionally developed after lifecycle mastery at Level 1 and Level 2.

Pay: $28.00 - $32.00 per hour

Application Question(s):

Did you have your own vehicle and a valid Driving license?
its a 6 months contract role so are you comfortable?
20 % travel required for this role so are you comfortable?

Experience:

Desktop Support: 4 years (Required)
Active Directory: 4 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in urbandale, ia

Desktop Support Technician

IT Support Technician - Level 1

Retail ITAD Tech

Repair & Receiving Technician

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