Top 25 It help desk support Jobs in Urbandale, Ia

Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
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Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
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9d
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
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IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
IT Engineer
Tier 3 Technology Solutions —Ankeny, IA
- Email
- Office
- Windows
- In-person
- Health savings account
- Health insurance
Quick Apply
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
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Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
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Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
Sr. Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $65,000 - $70,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
Quick Apply
3d
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Security Administrator (IT / Security
Premier Credit Union —Des Moines, IA
- $72,000 - $92,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
3h
System Administrator of Azure and Fabric Infrastructure
Iowa Primary Care Association —Des Moines, IA
- $90,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid parental leave
- Disability insurance
Quick Apply
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
4d
Network Engineer II
Carrier Access IT —Clive, IA
- On call
- Computer science
- Computer Science
- Research
- Health savings account
- Disability insurance
Network Implementation Engineer
IP Pathways —Urbandale, IA
- Online Application
- Mid-level
- Office
- 3 years
- 401(k) matching
Quick Apply
10d
Operations Manager
HEALTHPLANONE, LLC —Des Moines, IA
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Senior Software Engineer, Core Experiences - Des Moines, IA, USA
Speechify —Des Moines, IA
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
3d
Senior Salesforce Software Engineer
TRACTOR ZOOM INC —West Des Moines, IA
- Full-time
- Computer Science
- Salesforce
- Office
- Paid holidays
- Health insurance
Quick Apply

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Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
The position combines deep technical expertise, mentoring analysts, establishing technical standards, delivering white-glove support for executive leadership,…
$73,000 - $95,900 a year
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
Associate or bachelor’s degree in IT or related field, or equivalent experience. 2–4 years of experience in service desk or technical support roles.
7d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
10d

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it help desk support jobs near urbandale, ia

Technology Analyst

Iowa Primary Care Association -
Des Moines, IA

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Job Details

$72,000 - $80,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Technology purchasing
Vendor relationship building
Technical support via phone
Phone communication
In-person customer service
Software implementation
Hardware maintenance
Printer (troubleshooting support)
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Customer support ticket management
Networking equipment (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
Technical customer support for office equipment
Hardware management
Desktop administration
Peripheral hardware support
Ticketing system technical support
Client interaction via phone calls

Full Job Description

About Us

The Iowa Primary Care Association (Iowa PCA) has supported Iowa’s community health centers for over 36 years to expand access to affordable, high quality, integrated care. The Iowa PCA, along with our sister companies INConcertCare (INCC) and IowaHealth+ (IH+), provides training, technical assistance, and shared services opportunities in quality improvement, value-based care, health information technology, and other areas. We are now expanding our services through a new partnership with Iowa Health and Human Services to serve as the new statewide Behavioral Health Administrative Service Organization (BH-ASO). It’s an exciting opportunity to expand our efforts and connection to the broader behavioral health safety net.

Position Overview

The Technology Analyst will be responsible for overseeing day-to-day Iowa PCA technology systems and end user support. In this capacity, this role will provide end user technical support and thought leadership for technology systems with the highest level of customer service and identify and implement new technologies as appropriate and approved.

Key Responsibilities

Serves as Tier II/Tier III support for M365 products including SharePoint, Teams, and One Drive
Serves as Tier III support for Help Desk tickets and incoming help desk phone calls.
Serves as Tier II/III support for organization wide technology issues and needs.
Leads technology projects as identified and approved, working with partners and vendors as appropriate.
Provides exceptional customer service as a member of the support team focused on technology systems meeting or exceeding service level agreement goals.
Works with staff over the phone, in person and virtually to support and solve problems specific to office technology development, implementation and maintenance.
Utilizes and manages the Company’s up-to-date ticket tracking and asset management system to maintain thorough documentation.
Supports internal IT budget preparation and tracking.
Develops productive relationships with the Company’s third-party hardware and software vendors.
Scopes and procures, technology hardware and software assets
Assists with supporting organizational audio visual equipment and Zoom room integration
Designs and supports processes to build/image technology hardware and software assets
Assists with troubleshooting basic networking issues
Develops procedures and supportive office technology system documentation in compliance with policy and regulatory requirements.
Works closely with internal teams on IT related projects and communicate vital information as needed.

Qualifications/Experience

Bachelor’s Degree in Management of Information Systems, Computer Science, or Associate Degree with equivalent experienced required.
Experience with help desk software, phone support, and customer service.
Knowledgeable and experience procuring, implementing and supporting computer hardware, software systems, printers and basic networking
Proficiency with Microsoft M365 administration and support.
Demonstrated work experience supporting / maintaining office technology systems.
High analytical skills, language and reasoning ability. Excellent business acumen.
Demonstrated experience providing strong customer service.
Excellent verbal and written communication skills
Excellent problem solving and critical thinking skills

Why join us?

The opportunity to make an impact on the healthcare of Iowans
Hybrid work environment (2 days in office)
Great benefits including affordable healthcare plans, dental, vision, 401K with employer match, generous PTO package, paid parental leave, life insurance, and education discounts

Iowa Primary Care Association Core Values

Accountable, Collaborative, Deliberate, Proactive, Respectful, Transformative

Learn more about the Iowa PCA at www.iowapca.org

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it help desk support jobs in urbandale, ia

Technology Analyst

Help Desk Specialist

Technical Support Specialist - Level 1

IT Support Technician - Level 1

Digital Support Analyst

IT Engineer

End Point Specialist II

Help Desk Technician

Senior IT Support Analyst - Client Services

Sr. Microsoft Windows Field Deployment Technician

Power Generation Support Specialist

Security Administrator (IT / Security

System Administrator of Azure and Fabric Infrastructure

Microsoft Windows Field Deployment Technician

Network Engineer II

Network Implementation Engineer

Operations Manager

Senior Software Engineer, Core Experiences - Des Moines, IA, USA

Senior Salesforce Software Engineer

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