This position is a full-time admin position, Monday-Friday in a dynamic and growing behavioral health clinic in Orem Utah.
We are adding to our administrative team primarily responsible for creating our clinicians schedules using SimplePractice and Google Sheets, discussing therapy and scheduling options by phone with new clients, assisting front desk team with payment collections and client needs and other tasks related to the process of providing service to clients in a healthcare setting. If you have a great smile, friendly personality, quick mind, great memory and the ability to learn quickly, you will enjoy this position.
Preference will be given to those who have a college degree, related experience, proven leadership abilities and who can commit to more than 18+ months because of the critical thinking and management and relationship building involved in the client care. If you feel you are qualified and can do the work, please apply!
Our private practice includes very intelligent, hard working individuals who have fun working together and who generally stay with us long-term. We are looking for people who fit that culture and who have the ability to be productive while bringing energy and a little bit of humor to the work environment to keep things fun. The ideal candidate will be a smart, highly effective individual who can think through problems and manage well within a team or alone without much supervision. We cross train between front and back office tasks. Experience in healthcare calendar management, accounting, medical billing, insurance and revenue management and researching business solutions are definitely beneficial, but not required. We provide great training.
This is a salaried position, Monday - Friday, including paid holidays and personal leave. Compensation and benefits are negotiable. Work takes place at the physical location. Please include a cover letter, resume and references when you apply.
Job Description can include, but is not limited to:
- Adherence to HIPAA, confidentiality and professional work ethic
- Assisting new clients in selecting a therapist and creating a scheduling plan
- Gathering financial and insurance information from clients and assisting client and billing team with accounting, insurance benefits and billing to ensure appropriate payments are being rendered. (experience preferred but not required)
- Creating a welcoming environment for clients by smiling and learning clients names while explaining and reviewing documentation with clients and assisting in completing intake releases, agreements and required forms prior to seeing a clinician.
- Communicating with clients regarding missed appointments or payments and resolving concerns.
- Assisting in scheduling appointments / preparing new month calendars and pre-scheduling current clients, running financial reports, preparing deposits, entering payments.
- Managing incoming emails and mail from the billing department, insurance companies, clients and potential intakes, etc.
- Supporting clinicians in follow through with 3rd party record requests such as, subpoenas, disability applications, client communications, insurance attestations, contracts renewals, etc, including drafting letters and emails.
- Assisting in keeping the clinic in top shape both with cleanliness and organization and opening and/or closing the office daily.
- Finding your own mistakes, correcting them and creating efficiencies. Reviewing other team members' work.
- Basic trouble-shooting with technology and internet
- Assisting with business development projects delegated by practice directors, including hiring, editing, marketing, decorating, social events and policy changes and researching and learning new systems.
- Assisting to keep the office positive and happy.
Ideal Candidate Qualifications
- Academics - We prefer hiring those with a bachelor's degree and excellent verbal, written, math, problem solving and logic skills.
- Technical Skills - ability to organize data in Google sheets and Excel (a must); PC functions, navigating websites, typing 60+wpm minimum, data-entry, texting, emailing, etc.,
- Attention to detail - We need immaculate record keeping and communications.
- Excellent memory - ability to memorize information and remember details. (crucial)
- Phone Skills - experience and confidence in contacting people by phone to discuss billing and scheduling.
- Social skills - A great smile and eye contact always, even on a hard day. Ability to be patient and kind while clearly communicating boundaries and policies to clients
- Relationship skills - Ability to focus on relationship building, both securing and retaining clients and healthy team building and collaboration with co-workers.
- Communication - Professionalism in grammar, written and verbal dialogue. Ability to express ideas in writing and verbally to clients, therapists, co-workers and supervisors. Ability to resolve concerns or de-escalate conflict while remaining calm and positive.
- Teachable- ability to adhere to team guidelines and company policies over personal preferences, including the maturity to receive feedback and make appropriate changes.
- Focus - ability to stay organized and work deeply amid distractions.
- Executive functioning - ability to organize ongoing projects and move among the projects throughout the day
- Professional appearance - well-groomed; dress and appearance must professionally represent our company at all times
- Promptness - reliable transportation and ability to arrive promptly on a daily basis
- Work Style – Desire to come to work ready to perform to the best of your ability in all you do and set a productive and detail-oriented pace in fact checking, documenting and finishing tasks.
- (Optional, but desired) Experience with Simple Practice, or other practice management programs, QuickBooks, Payroll, Office and Phone Management, Health Insurance, Money handling, Financial or Information management.
Job Type: Full-time
Pay: $2,900.00 - $3,600.00 per month
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
Application Question(s):
- What is your desired compensation amount?
- What is your preferred work schedule?
- What interests you in this position?
- How soon would you be available to begin working at this position?
Education:
Work Location: In person
